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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
3 helpful votes
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Items order didnt recieve ordered again and was trash literally wasnt even close to what was ordered and it was a joke went into the trash right there. Wouldn't even gift it to my worst enemy

Date of experience: October 6, 2018
Canada
1 review
4 helpful votes
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They have a smart tactic of getting customers at the beginning to trust ordering from their site, they deliver the first 3-4 orders (even in these orders the items where not the right items that I have ordered, and then once we placed another 4 orders we never received them. Never got the money back.

Deleted my account

Date of experience: October 5, 2018
California
2 reviews
18 helpful votes
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I had purchased 3 times so far with Wish.com. Be aware that they publish unrealistic arrival date, get you excited and take an order. Then they will change the arrival date multiple times and you receive the shipment much later than you expected. I call this "SCAM"

Date of experience: October 4, 2018
Germany
1 review
2 helpful votes
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In the app when you want to send the item back and file for a refund, the app demands you to upload a picture, which is stupid and absolutely not necessary, and when you want to upload a photo the app asks you to change the settings on your phone to grant permission to your files which I bet you can't do unless you google how to do it!
So keep that in mind and use the website if still want to buy some cheap product that just look good in the advertising.

Date of experience: October 4, 2018
Czechia
1 review
5 helpful votes
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STAY AWAY!
October 5, 2018

You will probably not receive your product, and you will most likely have problems with refunds. My last case took almost 10 e-mails, I kept getting copy-paste replies, and no luck yet.
Bye, Wish.

Date of experience: October 3, 2018
Marion J.
Canada
1 review
4 helpful votes
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Wish Is A SCAM
October 4, 2018

I ordered 10 items on July 19th and to date (Oct 2nd) only received 3 of the items. Was charged over $20 in shipping for items I never received! What a scam!!! Their arrival dates are unrealistic and all over the place and then they leave it up to you to keep on top of the dates and while you're patiently waiting, your dates expire and you don't get a refund! Would never ever order anything through them or recommend it to anyone! Big rip-off!!!!

Date of experience: October 2, 2018
Clara R.
Oregon
514 reviews
613 helpful votes
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Dont do it yall
October 3, 2018

Ive ordered three things from here a butterfly necklace...a lip pencil and a hair thing with white flowers on it...all items came in different wish boxes...all were broken and the lip pencil looked like someone had broken it into two pieces...worst site ever i want my money back

Date of experience: October 1, 2018
California
1 review
3 helpful votes
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Don't use it!
October 1, 2018

I ordered a ring over 4 months ago and now that it's atill not here, I went to request a refund and they told me it was too late. This site is definitely a scam!

Date of experience: September 29, 2018
South Africa
1 review
3 helpful votes
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ITEM NOT RECEIVED
September 30, 2018

Items ordered in June, promised to arrive 29 July 2018. Still waiting. Now local post office cant even track item now.

Date of experience: September 28, 2018
New York
1 review
3 helpful votes
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Unbelievable
September 29, 2018

I ordered an item and it never came. I contacted the robotic helper several times who told me the item s coming. Now it not here over a months wait and they won't refund my money. So in essence they have stolen from a customer.

Date of experience: September 27, 2018
Tennessee
2 reviews
8 helpful votes
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I will never order clothes again from wish.com. Their online plus sizes were not even close to fitting... much too small! However, they happily refunded my money. I may try to order other items that are not clothing related.

Date of experience: September 27, 2018
Texas
1 review
2 helpful votes
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Overpriced garbage
September 29, 2018

This site always had cheap items and I loved that, I didnt care that it took a month to get. But now they have priced everything way higher than it should be, 75 bucks for a wire metal book stand? Are you kidding me? And if it does look inexpensive just wait til you check out and see 16 dollar shipping for a 3 dollar item. I sell online items too and I know when someone is jacking up the shipping to get extra cash. Just use ebay you can find the same crap without the overcharges.

Date of experience: September 26, 2018
Mexico
1 review
1 helpful vote
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No volvere a comprar jamas en wish
September 28, 2018

De practicamente los casi 10 articulos que compre solo uno me llego, cuando pedi mi reembolso de todos solo uno me reembolso y todos los demas siempre me respondian lo mismo, es una pena que existan este tipo de paginas que solo estafa a la gente, yo no lo recomiendo para nada, fue de mis peores experiencia comprando en linea y a parte no todos los productos tenian una buena descripcion, wish deberia de revisar mas las tiendas que existen dentro de la pagina, porque al final de cuenta las tiendas que le quedan mal a los compradores le dan una mala imagen e imprecion a la pagina, y nos deja un mal sabor de boca

Date of experience: September 25, 2018
GB
1 review
7 helpful votes
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When my order arrived it was something completely different to what I ordered. Initially Wish.Com agreed to fully refund me. The next day they e-mailed to say the wrong item that was sent was the same weight as the item I had ordered so they are not going to honor the refund they promised. Basically the have sat back and thought of an excuse not to refund me as promised. In doing this, they have also basically called me a liar. So there you have it: If Wish.Com sends you the wrong item they will not refund you. They will use any excuse to save themselves the time and effort to put things right. From my personal experience I have found Wish. Com to be totally fraudulent and outright liars. Do Not Use Wish.Com Under Any Circumstances.

Date of experience: September 23, 2018
Washington
2 reviews
4 helpful votes
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Terrible Customer Service
September 23, 2018

I ordered an item and when the package arrived there was nothing inside, it was empty! I immediately took pictures and sent it to customer and asked for a refund, which I was ultimately denied. They claimed since the weight of the package printed on the outside was correct, therefore I received the item. Treated me like I was lying. I closed my account and won't ever order from them again. I spent a lot of money on Wish and had accumulated over 38,000 in points and customer service couldn't care less.

Date of experience: September 21, 2018
New York
4 reviews
14 helpful votes
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Deceptive site
September 20, 2018

Please be careful when your buying clothes from WISH.COM. That is another Chinese site, the sizes are not comparable to American size and it will cost you more to ship it back to China. Also, watch out for delivery fees, everything that you place in your box has a different delivery fee. You can end up paying more for delivery fees that the cost of the items.

Date of experience: September 17, 2018
Ireland
4 reviews
12 helpful votes
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Love this site
September 19, 2018

I have been shopping with Wish for a long time now. If an item arrives and is not the size or colour I ordered they immediately refund your money. I have never had an ounce of problems with Wish. Okay, they take a long time to be delivered (sometimes 6 weeks) but they do come and if they arrive a lot after the due date you will be refunded. Not always the best quality but you can rate the supplier on the Wish site. I believe they have many suppliers.

Date of experience: September 17, 2018
Canada
4 reviews
11 helpful votes
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I've ordered many times from Wish who use Merchants that provide the products from many different Eastern Asian Countries.
They use Very cheap shipping companies that will mail for as cheap as possible. I usually only receive half or less, of the items that I have ordered.
I must say they are good at Refunding after the expected date of arrival has past. They also tell you that you can keep these items if they still arrive to your house. Very few ever still arrive.
It just that your money sat out there for a month and time wasted in ordering.

Date of experience: September 11, 2018
Virginia
1 review
11 helpful votes
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Never received items
September 12, 2018

Placed 3 orders on July 12,2018. IT is now September 9,2018. NONE of the items have been received. Keep getting auto statement to wait 1-2 weeks longer and to contact WISH in 3-4 more weeks. There is no contact person, phone number. IT is a scam as far as I'm concerned!

Date of experience: September 9, 2018
Texas
2 reviews
3 helpful votes
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I ordered some things for good price, mostly paid shipping and the items don't look exactly like the picture BUT they were okay. Jewellery is not as high standards, phone cases are ok if you just want to have one. Pencil pouches are pretty good may have different coloring and I am still waiting on a couple more things. Overall everything is ok nothings special.
I do recommend you go to the reviews in the product you want to buy. There are a couple of tabs following and people usually get points for giving their reviews in videos, pictures, or just comments. Check those reviews they help. And you can see what the customer got instead of just the promoted picture

Date of experience: September 9, 2018