business logo of Wish
How would you rate Wish?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Gil R.
Unfollow Gil R.
Send Message
Share Review
Report Review

Never buy again!
February 14, 2021

Probably the worst site on the web.
Wrong descriptions!
Wrong pricing!
Fraudulent grab to lower price while alluring to higher price!
Horrible product quality!
Most of all, horrible service!
I wouldn't even waste time exploring this one!

Date of experience: February 14, 2021
Wish C. Wish Rep
over a year old

Hi Gil. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
3 helpful votes
Follow Emilie L.
Unfollow Emilie L.
Send Message
Share Review
Report Review

All items received were broken, badly cut, horrible tissu, way too small or way too big. Cheap cheap tissu. Must items don't look like picture at all! I kept 1 item on 10 and did a PJ with it. The site is thrusthworthy. No credit card problems and they give you your money back with no conflict. I have to give them that. But their stuff is the cheapest ever!

Date of experience: June 24, 2018
Nevada
2 reviews
0 helpful votes
Follow Angel F.
Unfollow Angel F.
Send Message
Share Review
Report Review

I love getting some of my things from wish
February 23, 2018

You Can't Expect Quality With Everything From Here but some things are good. I usually get things for my nail Designs here. They're Great For That. I use the eyebrow liquid very good too. Not Much Else

Date of experience: February 21, 2018
New York
1 review
3 helpful votes
Follow Tina W.
Unfollow Tina W.
Send Message
Share Review
Report Review

I have ordered at least 7 times with over 7 or 8 items each order only received one broken item and received a refund immediately. I don't know what others are talking about if you pay a dollar for a item do you expect it to come from Zales jeweler seriously. I am very pleased

Date of experience: December 10, 2016
Germany
1 review
0 helpful votes
Follow Marissa L.
Unfollow Marissa L.
Send Message
Share Review
Report Review

I have bought many times at wish. The quality is OK and some of the sutff comes faster than expected (ca. 2 weeks) Although sometimes the stuff comes late, they will directly refund you if is over the delivery time( I always use Klarna). Support team also answers in 24 hours. Price and quality matches.

Date of experience: January 17, 2018
South Carolina
1 review
0 helpful votes
Follow Randy P.
Unfollow Randy P.
Send Message
Share Review
Report Review

Buyer beware...
Ordered a watch off of the Wish app in April, was supposed to receive it in May, got it in July. The watch was consistently slow 15 minutes every hour. Requested a refund after 3days of receiving it. Keep getting robo responses from their "customer service" department that they are sorry about my poor experience with them and they are contacting the vendor... it has been a month and counting. I will never buy anything from them again

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Randy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Jersey
1 review
0 helpful votes
Follow Danielle L.
Unfollow Danielle L.
Send Message
Share Review
Report Review

They have lots of selection, it does take less time than it did for deliveries, they will always refund items that are wrong for any reason, I have had all good experiences with this site I use it all the time!

Date of experience: December 10, 2018
Alaska
1 review
0 helpful votes
Follow Markus G.
Unfollow Markus G.
Send Message
Share Review
Report Review

Total Scam
October 1, 2020

I ordered sunglasses in August 24. Checking the tracking, it was indicated that they were returned to China and now the estimated arrival date was Sep 28th. Checked on the tracking on Oct 1st. No progress. Canceled the item and only got a shipping refund of $8.
Lost $27 and never received the anything for it. This is a total scam, don't waste your money on Wish!

Date of experience: October 1, 2020
Wish C. Wish Rep
over a year old

Hi Markus. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Africa
1 review
4 helpful votes
Follow Chantal F.
Unfollow Chantal F.
Send Message
Share Review
Report Review

I am very disappointed with service of Wish. I had 4 orders, 1 of which was a birthday present for someone who really wanted the item I ordered. I had to eventually cancel 3 of the 4 I ordered. Now I am waiting on 1 more order, which I really want. I ordered this item on the 30th May 2018 and I still have not received it. The arrival date keeps changing even though it says on the carrier site it has reached the country destination. For my First time shopping online I am really not happy with the service I am currently receiving, because no one can tell me where my parcel actually is.

Date of experience: August 1, 2018
GB
1 review
15 helpful votes
Follow Lal L.
Unfollow Lal L.
Send Message
Share Review
Report Review

OK. Heard all the moaning here - and most of it is because people are expecting a gold ring for a dollar. Come on people! If its cheap, its cheaply made.
Ive ordered lots of costume jewellery and cheap watches and I love them all - ok they last for a few months and wear, but so what? Order another. A couple of my purchases didn't arrive, but Ive been refunded promptly.
AND know and understand that LARGE in Asia is a UK size 10. If you want an 18 order 5XL. I wouldn't spent mega bucks here, but so far, they are good for the money.

Date of experience: April 17, 2018
Missouri
2 reviews
0 helpful votes
Follow Adriana N.
Unfollow Adriana N.
Send Message
Share Review
Report Review

It is not the best. The charge a shipping fee for all the items. It also never accurate about arrival time. Sometimes item never arrive & it is very difficult to contact customer service. But some item are actually worth it.

Date of experience: February 20, 2018
Canada
1 review
0 helpful votes
Follow N f.
Unfollow N f.
Send Message
Share Review
Report Review

Shipping omgsh
August 17, 2017

Although we love the stuff we have ordered (always always size up a lot! The worst part is shipping is outrageous adds up quickly. Will look for something cheaper as it can be just as expensive as the product or more

Date of experience: August 15, 2017
Ohio
1 review
25 helpful votes
Follow Lorene B.
Unfollow Lorene B.
Send Message
Share Review
Report Review

I followed the tracking of my item and it said it was delivered to someone in California. I live in Ohio. I contacted customer service and they immediately removed my tracking number from the site. After that, I contacted PayPal and have been sending the company messages through PayPal only. After that 1st contact with customer service, I went into PayPal and found out someone had tried to get into my account and they asked me to change my password which I did. The message I am getting from the company now is that my item doesn't have a tracking number assigned because it is being shipped by a company that doesn't use tracking. What delivery company in the US doesn't use tracking numbers? They claim I am still going to get my item between 5 and 13 days from now. If not I am going to file a dispute through PayPal and hopefully get my money back.

Date of experience: January 7, 2016
Alabama
4 reviews
30 helpful votes
Follow Charlene M.
Unfollow Charlene M.
Send Message
Share Review
Report Review

Junk for sale
September 27, 2017

Everything they sell is junk and it takes like weeks to get your product. I do not like the store don't like anything about it I'm trying to get to a hundred words or they won't let you leave a review

Date of experience: September 27, 2017
Arizona
1 review
1 helpful vote
Follow Linda J.
Unfollow Linda J.
Send Message
Share Review
Report Review

You will never get a refund if you do not receive your product, customer service is never going to help you. I have been trying to get $40.00 back. I have learned my lesson... buy from USA. They give you crap

Date of experience: July 19, 2017
California
6 reviews
14 helpful votes
Follow Rick K.
Unfollow Rick K.
Send Message
Share Review
Report Review

Wish.com is filled with thievs
September 25, 2020
Updated review

Well it is September 25th I rode in to talk to somebody and was told that the 22nd was the longest that I could go to doctor somebody about the refund on this period so wish has screwed me out of over $32 I will never shop with wish.com again if you want to keep your hard earn money in your pocket my suggestion tell wish.com to take a long walk off a short pier

Date of experience: September 25, 2020
Wish C. Wish Rep
over a year old

Hi Rick. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.


I purchased 2 items from the same seller, the seller said that he had sent my expensive item that he had put a tracking number on, but in the package was the cheaper of the 2 items that was junk in itself. I have been arguing with wish moderators for 3 weeks and sent them two pictures that showed everything they needed to find in my favor and yet they still want more pictures and I'm still arguing with them to get my money back. Yes wish has some awesome items at very cheap prices, but remember this, you may not even get those prices or your items. This website is at best a scamming website

Date of experience: September 8, 2020
Minnesota
1 review
3 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Send Message
Share Review
Report Review

CROOKS!
June 4, 2019

I allowed my daughter to order from Wish with my debit card, she removed the information immediately and I have a new charge from them and can't get an answer either from the phone number or their "customer support" email. I now have to wait for a new debit card and file a complaint with my bank to get my money back.
The only reason for one star is I can't leave it blank

Date of experience: June 4, 2019
California
1 review
1 helpful vote
Follow Andrew d.
Unfollow Andrew d.
Send Message
Share Review
Report Review

No product
June 27, 2020

They sell you things and you don't get the stuff it's that simple they are thief's I protest to my credit card nothing they will do because I didn't get a copy of the cancelled stuff it just didn't show up

Date of experience: June 27, 2020
Wish C. Wish Rep
over a year old

Hi Andrew. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

South Carolina
1 review
0 helpful votes
Follow george j.
Unfollow george j.
Send Message
Share Review
Report Review

Fraud
March 3, 2021

I ordered a security system from wish it contained in discription 1 dvr, 4 cameras, manual- all i got was 1 camera, i text wish 3 times and all they say is they see what i orderd and what was sent was wrong but they wasnt going to do anything about it- i have contacted the state attorneys office of consumer fraud and my family attorney. This is not over by a long shot- since i am in the broadcast industry my tv station will be doing a long report and broadcast on wish and it fraud ways of taking funds from hard working consumers

Date of experience: March 3, 2021
Wish C. Wish Rep
over a year old

Hi George. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Maryland
1 review
0 helpful votes
Follow smv s.
Unfollow smv s.
Send Message
Share Review
Report Review

It is a cheating company
September 28, 2020

You will never receive all the items, and you will never get a full refund. They will keep buying time by giving partial refund with the shipping cost and finally say the time is over for a refund. Never waste even a $1 in this site. The item I received as damaged or with very poor quality.

Date of experience: September 28, 2020
Wish C. Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778