I purchased a WiFi router from wish.com. However, it was faulty and although I submitted precise details to Wish, a support agent responded and requested the very same information I had already submitted at the outset. I acceded but then another support agent requested the same information all over again. Again, I acceded but then another agent too requested the same agent again. And yet again I complied but then yet another agent, then another, and then yet another agent and the cycles just continued indefinitely all requesting the same information again and again. My complaint was never addressed. I asked for my money back as per the Wish Guarantee but agent after agent just persisted in requesting the very same information I had submitted multiple times. I have still not received a refund, nor a replacement router. It is an absolute waste of time trying to talk sense to any of the support agents. I even requested that my complaint be referred to someone at a higher level for matters to be resolved but in vain. I will never buy from Wish ever again. It is unlikely Wish intends to honor its guarantee. No doubt, I have called its bluff!
UPDATE: Following my post, this morning to my surprise, WISH refunded me in full. Thanks you WISH.
Many items are very poor quility and over priced and wish won't listen when we do tell them that businesses are over charging more. You buy a jacket it says 11.00 but you click the size you need and its 19.00. Switch and bait.
Guys! O word of caution. Try not to get lured in by the lucrative offers. 90 % of the products are chinese with no quality at all. For guys in india, you can find similar product with approx similar cost in palika market, New Delhi
Ordered size 40, 9, 5us size and got a shoe with a measurement of us size 6,5. After 12 emails back and forth. Company allowed me to return my item for a refund but have to pay shipping more then the item is valued.
I ordered 3 garden items and a couple hrs. Later when they sent me a confirmation email I was charged $425. They had charged me for every item I had looked at over a period of months. I immediately emailed to cancel all and was told it was to late that items were being prepared for shipment or already shipped. What a nonfunny jokr! So I will have to be at my bank early Mon to stop payment on this charge and what's er is necessary to keep them from recharging and any items that show up will be refused. Wished I had read reviews before ordering.
We're here to help, Sally! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Gosh where to begin. They are not as cheap as they want you to believe. They might have good prices but they will get you on shipping, charging same amount even for same items. Problem is you don't really know what you will get from them. But wait till you need to return them something. It's practically impossible. Best case they will accept your return but you have to pay shipping to China. Good luck with that. Very Soviet like customer service. I was a customer but no more
Hi Alex. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Yeah, so their prices are good. Almost too good to be true, right? Well... there's a reason for that. They're without a doubt a full on scam and someone should look into them. You don't get your item, you don't get a refund, you don't get ANYTHING. How are they allowed to continue operating? And why are we not allowed to give zero stars?
Hi Jane, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
After many months i finally received my cup smashed into pieces. They keep saying theyll email back within3 days what a joke i will never buy from this rip off lying company again i told them i cannot send a picture but will be glad to return the smashed cup no response
Hi Diane. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I purchased an item in February and I never receive it despite my numerous messages to them.
Never going to use this company again!
They even do not deserve one star but I had to give it as I wouldn't be able to post the review otherwise!
To me Wish isn't just a shopping trip online, it's an affordable shopping adventure! Never ending items of every kind(usable products I never knew existed) for sale at give away prices including tons of free items. I love the Wish app, just wish it wasn't so addictive.
I ordered a phone from Wish and it took 2 months to receive it. Then I was scammed. They took my money and sent me a 50 cent rubber bracelet and refuse to refund my money. Customer service is not helpful at all. They hide behind emails and are not issuing a refund. Stay away. They are a terrible company.
Hi Gloria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I bought Transcend 32GB micro sd card and it works fine about 30 day, and it stoped working.It's "dead". Wish offers a 30-day return policy, but they do not give any warranty on the product. Certainly I will not buy anything from they anytime.
The site is very easy to wonder in. The items look nice on the photos, but when i get them home it seem sometime like cheep material, or different design. My success with the jwelry section, less than the cloth section. The shipping fee is very high.
I buy some stuff from the shop and I didnt get my orders I send mails and no one really help Not secure to buy there The shipping time is very long and their quality is poor. In the previous order they sent me a defective product.
They simply doing scam, after few purchase they give option for free item and only pay the delivery charges or under the limited stock or under 1st item of stock. They charge you and the steal 1, 2, 3 euros. What you pay under these category they deduct half.
Last night I pay for 10 items and in one day the decline 2 items with half deduction and the other is still pending.
Hi Fayaz. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I bought an XL t-shirt and it fit like a medium. It was obviously mismarked (I only buy XLs so I know what they should fit like). They immediately said please refer to size chart and were asking me to pay for return postage. Forget about getting anybody to listen and try to help you in their so-called "Customer Service". It was clear from two weeks of trying to get them to pay for postage that it was their job to run you around in circles and refuse to give you a postage paid return label. Needless to say I won't be buying from Wish ever again!
Hi Gregory. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I've bought quite a lot of items from Wish in the last 6 months. A few of the items were junky, some were fantastic, and most were pretty good and definitely worth the great prices.
Read the reviews for each item; very important.
Watch out for electronics and time pieces; tgey don't always function well.
I ordered skewers in march 2020 to do barbecues in the summer. The skewers still haven't arrived lol. This is a complete and utter scam of a site. Do not ever order anything from here. Better off going to eBay or Amazon and spending abit extra to guarantee delivery. This website is a absolute sham.
Hi Omar. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Everything I ordered and got is pretty good stuff at cheap prices if there anything anyone wants to order they can be found on wish you can get anything from kids toys for all ages adult toys of all kinds you can get anything for the house the garage anything for going camping hiking biking
You can buy via WISH a lot of goods at a good price. Normally there is no problem for the delivery, but if something doesn't arrive and there is a problem, Wish will allways resolve the problem and give your money back. I was very happy with their way of doing business. Super! Thank you.
Overview
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michaela. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.