I have been purchasing products via wish for over 2 years and I have been very happy with the quality and price. Takes a little while for delivery for some products but it doesn't up set me as it does eventually arrive. I have saved money buying through wish as well. One very happy customer.
The shipping come out more then the items an some of these items is not worth the price. When you think you getting it cheap ur not shipping makes up for it. Just order one thing you will see. It less sale it at a price an have free shipping when you by over 50 bucks that's fare.
Very poor experience. Feels like a scam. I placed an order for two dresses and paid $3 shipping on each to be delivered in a month. The order still shows in transit. When I tried to cancel with their support team they said I cancel an pick up in store item. This wasn't clearly mentioned in their cancellation policies on the app when I ordered. They charged in a shipping fee and now they haven't delivered the item on time and also refuse to cancel the order. Dont have a support number. And their chat support rep keeps copy pasting a canned response. Same response over and again! Is there anyway I can report this website/App?
Service does not exist. There are LIMITED questions you can ask on their site about your orders (usually not what you want to know). They email you to see if you received your item, only to tell you to "wait" anyway.
VERY difficult to find a "phone number" for this company, and emails are only "template" forms for responses.
I ordered sunglasses from this site and it's been more than 3 months that I have not received my package & neither they are refunding my money,
They are fake, do not shop from wish.com if you do not want to waste your money.
There is 0 customer service. The refund window closes within 30 days of purchase, but delivery dates are 2 - 4 months, of course you never get the items. You can't get refund or credit because there is no customer service. They rip us off
Hi Fadia. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Pretty darn great app. You need to look at reviews before you buy. It just sucks with the coupons and rebates that they are timed things. Leveling up is also meaningless because anything you receive is timed. Also returns and refunds are too much of a hassle to deal with.
The article that i received was'n that as showed on the website. Not an big price ( 8,99) but
I got a refund for the same price in 24 hours back on my Paypal account. No questions, just the refund. And that is very nice!
I have been reading all the reviews and looks like everybody is complaining about one thing or another. I placed my order on sept but I haven't received it. Its not a car just a small little thing that can be put on a box and might weight about 500grams not hard to send. I wonder how many people this site has scammed.
I've only had a problem once when items didn't show up. I got my refund within a few days.
Aside from that I love this website and I will continue to use it.
I've bought at least fifty items from Wish.
I love it!
I find it very difficult to comprehend just how many items never make it to my house! Ive ordered several items for special events and they just dont arrive. Ive been refunded which is great, but it does annoy me how things dont arrive!
My order never arrived, the only thing they refunded was the shipping. I ordered in April and they are saying I have to wait until August to get full refund. Note by August I will clearly be out of the refund window. They suck!
Hi Patricia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Product comes in a thin paper rectangular box necessary to hold 100 individual pieces. This Box was packed and mailed in a small flat padded envelope. Needless to say the Box was destroyed. Company never responded to correspondence asking to make the situation right.
Hi Kenneth. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Wish has great products, and good cheap prices. But the biggest let down is that the Customer Service sucks, received a lot of automated responses to a problem with my account, and then finally got a voucher code from someone for the mix up... the code didnt even work and I got the generic "we're sorry we couldn't help you this time" response.
I ordered in August and was told expected arrival dates in September. In October, I was told it might be late (changing the expected arrival date) and given the option to wait longer. When it never arrived, I applied for a refund and was told I applied too late (more than 30 days after original delivery date). I was cheated. I will continue to warn everyone I can about this scam until I get my money back.
I was charged $66 for a product that was supposed to be $0.75. I didn't realize it until I received my shipping notification. Went back and forth with "customer service" for 3 weeks, but they refuse to acknowledge my requests for a return/refund. Complete scam. Already filed a complaint with the BBB and I'll be doing a charge-back as well.
Hi John. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I have had more than one thing that was sent wrong... or incomplete. I tried to send back, it told me to keep it and was refunded money... I had another item that was incomplete and I reported it. Was refunded... BUT now I have been marked, I can't even contact customer service since I had problem with their items at no fault of my own... Tried one more time, foolish effort... they sent this item that is not even what is described... and since I have been marked... I can't even contact them... till I proven myself... but I can buy item... NOT...
No more... It is a chance I took and lost... but no more...
This is one place... that the old proverb is true.
Buyer beware!
They won't take back items that do t fit despite their policies for returns. They are ridiculous. I ordered an item that never arrived although I got a notification it was delivered. I contacted them and they won't refund but told me to contact USPS. I did. There is no record of the tracking number provided. I shouldn't have to go through this. They won't do anything but say the issue is resolved when it is not. I'm deactivating my account as soon as the one item left to deliver arrives.
Hi Dean, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered a baby doll described as silicone. I received a doll the was vinyl. Not even close to the the doll Pictured. They refused to refund my $100.00 because I could not get the 2 shipping labels separated to show the original tracking number from China. Rip off artists. I provided them pictures also.
Hi Sherri, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
They continue to give me the run around. I ordered items in March and they advised it would arrive by the end of June. Did not arrive then they claim it would now arrive the 1st week of September. They keep using Covid as an excuse but other companies can seem to deliver. The item is of no use to me anymore but they refused to provide a refund although they sent me an e-mail about their 30 refund policy. Very misleading and have not been up front about their service.
Hi Kirk. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Overview
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.