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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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WISH is a nightmare. 1st the site is not secure. Then you cannot EVER (phone service is not supported at this time) speak to a person when your account is compromised and money is being stolen from you. The email contact is unable to fathom what your needs are so make the situation worse. So you have to cancel your payment method which you have no memory of allowing them to store. And since by the time you discover the problem it's now up to you to fight WISH for a refund. NOTHING they sell is worth the BS that comes with dealing with them. And just an added hoorah, when the Russians or Chinese or whoever get your info not only will they spend your money they will send threatening emails to expose your sexual deviations via VIDEO that they "have" OK that one made me laugh but it was still part and parcel of what WISH allows to happen due to their lack of security. NOTHING on or about their site is safe, STAY AWAY.
I ordered a pool at a higher than normal price. The charge went through on my card. Prior to sending it out they canceled my pool and said it was because there was a problem with the card. The truth is it's because they were suddenly able to get double that price and canceled my order. I never got the pool. I still haven't got the refund. I will never order from Wish again!
We're here to help, Wendy! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered a dress 3 months ago and just got it today. I tried to cancel this order after waiting 2 months, was referred to Customer Support where I filled in my request. I never heard from them again. I normally were an XL but seeing that it was from China, I sized up to 2xl. I can't even get it over my head. It sort of fits my neighbour who's a size 14. The photo looked like a soft linen... it's more like Kleenex tissue and totally see thru. I would strongly advise you stay away.
Hi Carol, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
No customer service and terrible delivery. May 6 order not delivered by June 19. Can't request a refund until after "last estimated delivery date," which they keep changing just before it comes due. Today's estimate is July 6.
Hi Kenneth. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
My order has not arrived. Tracking feature not working. Delivery date keeps changing. Would like to cancel but afraid I will not get refunded. Cannot speak to a rep and repeated mails through their page not returned.
Hi Barbara. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I bought two items at Wish at incredible prices, but one day later I was notified that my order was not fulfilled on time and I was given a refund. What is that all about? Bait and but something else! Not cool.
Hi Joseph. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Cheap stuff with bad quality and it will take weeks or months to receive your stuff, and sometimes you do not receive it at all if it happened you ask for a refund for the things you did not receive they will refund you immediately but they are counting the times they refunded you if it reached certain times they will blacklist you even though it's your right to get a refund for the things you did not receive
They want you to wait months more than the period they gave you to receive your item
Stay away from this site
Bad Customer service bad quality and the worst is there is no human customer service, you deal only with computerized customer service system you cannot complain or discuss issues, limited option Customer service
We're here to help, Mohammad! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I am not a mean person but I am made as hell that I ever had any contact with this scamers. Whatever you buy from them is crap. You will do much better in goodwill. My sincere advice is STAY AWAY from this THING. I wish you that you never have any experience with crap called wish.
Hi Marijana. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I have been waiting over a month. I wouldn't have purchased knowing that my summer clothes may arrive by fall. Sorry but very frustrating.
Hi Andrea. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I made an order 2 months ago and have yet to receive any of my items that I order from them, also my husband placed an order for 200 face masks for 30 dollars and has received only 3 my husband has also ordered a different assortment of items which he has still not received. With the masked he had received they are of terrible quality which upon trying it on is already broken so instead of risking it he has thrown them away.
We're here to help, Joanna! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I purchased two matching shirts one for my daughter and mine. One shirt arrived after almost two months. The shirt was very tiny i ordered size small but I couldn't believe what they shipped for me. I contacted Wish on their website no one responded because I wanted to return. I haven't received the other shirt up to now. The item was supposed to arrive since June10th today is June 18th. I wanted my money back. They won't refund me the whole amount the only refund me Partial credit. What a scammer
Hi Abachelle, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Very late on the shipping and always charge for delivery
No life customer service to answer questions
Some times they said ship from USA but that is not true
Like my case I bought face mask over a month now still did not receive it
Keep changing the delivery dates
My advice i prefer to buy locally little bit more money but 100% you can challenge any case you have échu with
Like I said it looks sheep but it is not sometimes the shipping costs is more then the products price
Hi Mike. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
There is no such thing as a "Return" with wish. They will do anything to keep you from returning an item.
Hi Daniel. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I purchased 8 items in March 2020 and the orders were accepted and showed they were shipped but in June2020 they cancelled all 8 orders and said they had a problem in shipping. This is fraud and malpractice. I emailed customer support but I know that they come back with s silly excuse unless they prove me wrong
Hi Mohammad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Very difficult to reach someone when there is an issue with an order. The site is designed to prevent you from getting actual help. Also delivery delays are treated with zero accountability.
We're here to help, Jammie! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
My first (and only time) shopping at Wish. Estimated delivery (mid-Covid) was 2 weeks. 2 months later I am still waiting for it. It's still in China. The delivery date keeps getting moved out by several weeks. Wish should just quote delivery date "whenever it gets to you." You can't talk to an actual person and can't seem to cancel an order that you no longer need because 2 months later it hasn't arrived.
Hi Kerry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Promise shipping time and then took two months. Will never order from again. Most things come from China. Buyer beware.
Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
At one time they would deal with delays and even give a refund but lately they won't even offer anything and just move the delivery date until the product arrives. One of my items has been in China for almost 3months and they still won't offer me a refund like they used to when I started using the app. Its been going downhill for months now
Hi Vince. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Why would wish promise 9 days delivery and take more than
Three months to deliver a product? I am so disappointed. I will advise all my friends never to buy from wish again!
Hi Felicia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I have bought so many items from WISH. I am currently awaiting of my last item so I can delete the APP. The constantly change arrival date, without so much as a curtesy email. Very is very inconsiderate of the customer and very unprofessional. I used to be so fun to shop on WISH, now each purchase has become a pain in the $#*!. I will be deleting both WISH and GEEK upon arrival of my last items. I cannot with good conscience recommend this site.
We're here to help, Martin! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!