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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Cephas P.
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All garbage, bad service. Cheap fake stuff from china. If you want use it once and throw it away. I order pants with no logo. They send me this lol. Don't fall for it.

Date of experience: October 17, 2022
Wish C. — Wish Rep
over a year old

Hi Cephas. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Amanda F.
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Well I've ordered a few items from wish. Only two tops fit and out of everything I've ordered 8 tops only 2 fit and looked exactly with was depicted in the pictures on website. But the rest looked nothing like and way to small than what was shown on website. I gave what didn't fit away considering I only spent 5 - 10 bucks per item. So in a nutshell I wouldn't recommend shopping through wish.

Date of experience: October 15, 2022
Wish C. — Wish Rep
over a year old

Hi Amanda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Utah
1 review
0 helpful votes
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Unfair Policy
October 14, 2022

I have been using wish for over a year
I have been using wish for over a year. I had no problems until recently. The last three orders I had sent to a local store for pick up. I got no notification that my order was ready for pick up and when I checked the app for status, no QR Code was issued. Then out of nowhere they tell me my order has been closed for pick up. The first time they reimbursed me purchase price minus 7% restocking fee. However, I lost over thirteen dollars in shipping. My last two orders are over $80 and it has happened again. I don't get my order and I lose out on $50 in shipping for something I am not at fault for. I will never order from Wish again.

Date of experience: October 14, 2022
Wish C. — Wish Rep
over a year old

Hi Rose. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
1 review
0 helpful votes
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BUYER BEWARE!
October 12, 2022

I made the mistake of placing an order for around $150+ worth of items from this website (tennis shoes, jewelry, etc.). I only got like 3 of the 15 items I ordered. I contacted their joke of a customer service department and got a "so sorry" response along with 1 more item that was mine two weeks later! Then I received a bigger package in the mail a week after that and got so excited until I opened it and realized NONE of the items in the package were mine! Wish.com STILL owes me $75-$100 worth of products I NEVER received! And with that, I will never shop there again. Warning- buying from this website is risky with no guarantee you will receive what you purchased! :(

Date of experience: October 12, 2022
Wish C. — Wish Rep
over a year old

Hi Melissa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Wisconsin
1 review
0 helpful votes
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WISH
October 7, 2022

I THINK WISH IS A LOT BETTER NOW IN 2022 THEY ARE A LOT FASTER WITH YOUR ORDER AND DELIVERY AND EVERYTHING IS JUST AS YOU ORDER IT EVERYTHING THING ORDER IS EVERYTHING YOU GET

Date of experience: October 6, 2022
Canada
1 review
0 helpful votes
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Didn't get my refund
October 2, 2022

I got my item, but it didn't work properly. I asked a refund, they sent me an answer, I will get my refund in 10 business day. I didn't get it. It was hard to reach customer service. Finally they told me please be patient, I waited more 5-10 days, nothing happend. I complained again, but still didn't get anything. Worst company, I will not recomnend to anyone.

Date of experience: October 2, 2022
Wish C. — Wish Rep
over a year old

Hi Ildiko. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

France
4 reviews
1 helpful vote
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Thank you
September 29, 2022

That's amazing. In a word, I can say you that great customer support and fast delivery with the right products. Thank you

Date of experience: September 29, 2022
NL
2 reviews
1 helpful vote
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Wonderful experience from start to finish. Customer service very professional and friendly. We would definitely recommend it to others. Thank you for everything!

Date of experience: September 27, 2022
Indiana
1 review
0 helpful votes
Follow Cindy C.
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Don't order from this company. They steal designs and photos from independent crafters who are trying to make a living and mass produce them using cheap materials.

Date of experience: September 26, 2022
Wish C. — Wish Rep
over a year old

Hi Cindy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
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WONDERFUL COMPANY!
September 16, 2022

This company is WONDERFUL! I had a problem with an order and they were AMAZING! I was looking at recliners and put 2 in my cart to see how much shipping and tax would be etc. I have been taking care of my elderly parents who have been sick. I was so tired and clicked buy instead of empty cart! HOLY MOLEY! Could'nt get it to cancel (DIDNT REALIZE I NEEDED TO DOWN LOAD COOKIES) AND MESSAGE SAID TOO LATE TO CANCEL. Left a message with thieir customer service and checked back this morning and they so kindly cancelled it and got refund on my debit card! I CANT THANK YOU ENOUGH! They thought more of their customer then their profit! Will DEFINETLY BUY ALL MY GIFTS FOR CHRISTMAS THRU THEM!

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Bad quality bad service
September 14, 2022

Purchased a lawnmower carburetor from Wish. Left on military assignment for a while. On my return established tie carburetor was defective. When installing it. Wish will not consider my request because too late after receipt.

Date of experience: September 14, 2022
Wish C. — Wish Rep
over a year old

Hi Jean. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

India
1 review
0 helpful votes
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Well credit loan Customer service toll free *******611///*******611well credit loan Customer service toll free *******611///*******611well credit loan Customer service toll free *******611///*******611

Date of experience: September 13, 2022
Pennsylvania
1 review
0 helpful votes
Follow Edith W.
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BEWARE: SCAM
September 12, 2022

Product never arrived. No customer service to speak with! No refund or credit given! This site needs taken down. It's a complete scam!

Date of experience: September 12, 2022
Wish C. — Wish Rep
over a year old

Hi Edith. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Austria
3 reviews
1 helpful vote
Follow Frank N.
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A wide selection of quality and stylish things, good prices, fast delivery, everything arrived on time as it was supposed to.

Date of experience: September 7, 2022
Kentucky
1 review
1 helpful vote
Follow Mckinley s.
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The "customer support" is a joke. It's just an animated computer sending you messages.
Now I have to go to my bank and see if I file a police report for exams if I can get my money back since the computer REFUSES to send my items OR refund my money.
Stay FAAAAR away from this website!

Date of experience: September 6, 2022
Wish C. — Wish Rep
over a year old

Hi Mckinley. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
2 reviews
18 helpful votes
Follow Brian Q.
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Ordered 2 sets of ear buds & a ring. Got 2 pairs of girls' panties (seriously), 19 plastic clips and a weird rubber appliance. No response to my requests from "customer service" AVOID!

Date of experience: August 23, 2022
Wish C. — Wish Rep
over a year old

Hi Brian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
2 reviews
1 helpful vote
Follow MURRAY K.
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Wrong item sent.
August 22, 2022

Ordered a leather hat. Received a felt hat. Ask for refund. They said yes but I have to pay return shipping, which cost more then the item. Then asked just for correct item to be sent. Never heard back from them.

Date of experience: August 22, 2022
Wish C. — Wish Rep
over a year old

Hi Murray. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Arizona
1 review
0 helpful votes
Follow Tami M.
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TOTAL SCAM
August 22, 2022

Every item in my order was way to small. When I contacted customer support they stated I had to pay for return shipping. All is going to Goodwill and valuable lesson learned! If your ordering clothes order 3 sizes larger…. They don't tell you that either. SCAM WARNING

Date of experience: August 22, 2022
Wish C. — Wish Rep
over a year old

Hi Tami, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Zealand
1 review
0 helpful votes
Follow Dave T.
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A big rip off
August 18, 2022

In the beginning Wish seemed to have good products I thought. Now the photos they show for products aren't of the real item you receive. If you want more than 1 of the same item they will charge you postage for each item even if it is a plastic pot and come in the same bag. I've noticed too that when they the parcels leave China they are combining different items in one bag. It's difficult to get a refund as they send you a generic " we feel the store has lived up to expectations however you can rate your experience blah blah blah... I think it's better to pay a little more from a reputable company, get a quality product and pay one shipping charge and actually receive the item you wanted. In the photo I've submitted the shirt they said they were selling was 100 per cotton, the photo had a denim slightly faded look and the material looked tough like denim, they described it as a viking fashion shirt.

Date of experience: August 18, 2022
Wish C. — Wish Rep
over a year old

Hi Dave. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
2 helpful votes
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CUTE BIKINI
August 16, 2022

I bought this bikini on Wish and it's AMAZING. The right colour, fits perfectly, and it's super comfy material. Exactly as described.

Date of experience: August 16, 2022