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How would you rate Wish?
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Canada
1 review
15 helpful votes
Follow Randy B.
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Refunds
April 30, 2020

I am requesting refunds on about 4 items. I get computer viruses every time I buy something. And, the attached item purchased March 26, still shows the package tracking date same as the purchase date.
Also, those who get their packages in less than 30 days, must be paid to say that, or live in China or both.

Date of experience: April 30, 2020
Wish C. Wish Rep
over a year old

Hi Randy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
0 helpful votes
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I'd give Wish 1 star, but to be fair I have received decent items with tempered expectations. Where Wish failed miserably is in their product support. They claim to offer a 30-day guarantee of satisfaction, but when I initiated a claim online the day I received glasses with interchangeable lenses that don't fit the frame the product support representative basically stalled for weeks with unnecessary questions and "holiday" delays only to tell me right before the 30-day mark that they don't think there is a problem despite sending 5 pictures that clearly show the problem on a $50 item. Buyer beware.

+1
Date of experience: January 18, 2023
Wish C. Wish Rep
over a year old

Hi ROGER. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
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Buyer beware
March 14, 2021

At first glance, wish.com seems like a legitimate marketplace for bargains and unusual items. I've actually found some good gifts and clothing on the site. But the majority of the items on there are cheap Chinese crap that looks much better in the photo than it does when you get in the mail 4 months later. They are notorious for bait and switch listings... I purchased what I thought was a pressure washer, but all they sent was the nozzles. See the pictures below... I purchased what was advertised as a rug with the prince emblem. Looks Great in their photo, but the second picture shows what actually came in the mail. Some cheap thin pad with a poorly printed symbol... Completely useless piece of crap. Very shady sales practices, and zero sympathy for the customer.

Date of experience: March 14, 2021
Wish C. Wish Rep
over a year old

Hi John. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
2 helpful votes
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It happens….
June 16, 2021

I have been shopping lots on Wish and have always received my merchandise and never damaged. Today this little angel arrived with 2 broken legs. Must have been a rough flight as she seems to be packaged well. I love her so I just glued them back on. Not a great job but she seems content

Date of experience: June 15, 2021
Texas
1 review
1 helpful vote
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Don't trust home delivery on wish items!
December 20, 2021

As long as I order to a p. O. box, there is adequate proof of non-delivery. However, if you order to your home and you don't receive your package despite it being "confirmed delivered", you're SOL. Wish could care less. It matters not how much of your money that you've spent nor how loyal a customer. THEY WILL SAY, SCREW YOU! So, I'm done with them. You've been warned.

Date of experience: December 20, 2021
Wish C. Wish Rep
over a year old

Hi Lani. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
4 helpful votes
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Where's this app been all my life!?!?
July 1, 2016

I am absolutely in LOVE with Wish! I've found some amazing items at unbelievable prices. I seriously find myself on the app every single day. They have millions of products and a stellar customer service team that's always ready to answer any of my questions.

Thanks for being awesome, Wish Team! :)

Date of experience: June 30, 2016
France
7 reviews
0 helpful votes
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If you're looking for something new, Wish Men's Shopping is a great place to go. They sell a wide range of clothing and accessories. It's also worth noting that they offer free shipping on all orders over $100, so no matter how much you spend, you'll receive free shipping!

Date of experience: February 12, 2023
Ohio
4 reviews
1 helpful vote
Follow Sifa A.
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I occasionally like to shop on Wish for phone cases because of their low prices. I purchased a few from Wish and was happy with most of the cases that I found. A few looked a little cheap, but overall I was happy with my purchase. Wish has a different shipping price for each item so often times when purchasing multiple items, shipping can be high.

Date of experience: May 5, 2020
Wish C. Wish Rep
over a year old

Hi Sifa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Indonesia
2 reviews
8 helpful votes
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100% BAD
August 9, 2019

They only save your money and never give it back. Be careful with this site
I have been waiting for 1 month they did not return my money. I contacted wish.com. There was no answer, just an automatic message.

Date of experience: August 9, 2019
Oklahoma
3 reviews
3 helpful votes
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Stay with AliExpress
November 2, 2022

Terrible platform. I've place 2 orders that go weeks without being fulfilled then finally get a refund. Wish does not vet the sellers so plenty of listings are bogus. And forget about customer service. You can only leave a message that may or most likely never get responded to. Do yourself a favor and skip over Wish.

Date of experience: November 2, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
3 reviews
38 helpful votes
Follow Greg W.
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I purchased a coffee tent from wish
December 30, 2020

I purchased a coffee tent that after taxes and delivery was nearly $100.
I made the mistake of waiting over 30 days to install it and when I did the product was one complete piece of junk. (Imagine the seconds department from a Chinese vendor who has been smoking too much opium) They have failed to refund my money or exchange the item because it is outside their 30 day window.

The product lasted exactly two days after installation before it destroyed itself with water that would not drain off. No wind, properly installed/tied down. The cheap bolts flew apart under the stress of 1/4" of rain.

Date of experience: December 30, 2020
Wish C. Wish Rep
over a year old

We're here to help, Greg! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Georgia
1 review
9 helpful votes
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Bad experience
July 16, 2021

I'll never again buy anything from Wish.com.
Very disappointed with my items (clothing). Some are too big, others too tight for the same size, XL in my case. I could not return them because to send the items back is at my own expense. Poor quality, bad customer service. They always justify that's your fault.
I had a bad experience!

Date of experience: July 16, 2021
Illinois
2 reviews
30 helpful votes
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Not even close to what I ordered, little cheap radio! No CD player! It a joke! Took forever to get here! People, don't waist your time here! You'd be way better off shopping at Goodwill or the dollar general! And that says it all! Actually one star is way too many! What a freaking bad joke this was!

Date of experience: May 23, 2019
Texas
2 reviews
6 helpful votes
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Received used, dirty item
December 18, 2018

I bought a supposedly new dog bed and decided to wash the cover 2 months later. The foam insert has a lot (underscore) of soft, brown, fuzzy fur on it that is not his. My dog has black, course, straight hair. They do not answer their customer service phone and send coded emails.

Date of experience: December 16, 2018
Japan
1 review
0 helpful votes
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Never again!
July 26, 2020

I bought a puzzle on Wish.com weeks ago. It was cheap alright, however look at how the box arrived! Pieces are even not thicker than a piece of paper! And their colors are completely faded. A real rip-off!

+1
Date of experience: July 26, 2020
Wish C. Wish Rep
over a year old

Hi Elodie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
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WARNING DO NOT PURCHASE FROM WISH
September 9, 2021

Please do not purchase any items from Wish! Very misleading regarding the item that I purchased. Paid close to £70, expecting a good quality and lovely outfit. The costume turned up folded a number of times and squeezed into a bag sent all the way from China! The product was awful, certainly not worth the amount paid. They were also an absolute nightmare with regards to getting a refund. They said they would refund me but I am still chasing for it months later. Dodgy, dodgy company - you have been warned

Date of experience: September 9, 2021
Wish C. Wish Rep
over a year old

Hi Linzi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
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Rubbish alternatives.
August 7, 2020

Most items delivered were never the same as what is displayed on wish.com website.The agents are just as bad. They disagree with your complaint and continue to insist that the right product was delivered. I advise you not to order anything from this website.

Date of experience: August 7, 2020
Wish C. Wish Rep
over a year old

Hi Josephine. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Tennessee
1 review
0 helpful votes
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Been tracking this one particular item. Stated it is transit in Hermes approximate location for the last 3 days. However when I click on the item posting. I get a "oops" item order can not be located. Wish has no live agent. Also like to mention I have 15 refunded items that wish advertised for. 50. All cancelled and refunded

Date of experience: March 12, 2021
Wish C. Wish Rep
over a year old

Hi Kimberly. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
49 helpful votes
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STOLEN PRODUCT IMAGES
April 20, 2020

0 stars, really. On top of shoddy customer service, and questionable manufacturing practices, they have blatantly stolen images from several creators, spanning from nail art creators to garment makers. Do not support this kind of wickedness!

Date of experience: April 20, 2020
Wish C. Wish Rep
over a year old

We're here to help, Anne! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

South Africa
1 review
0 helpful votes
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Ordered 3 items on separate orders / days. Initial arrival date was July-Sept and then October - even now in December it says arrival October 2020. Never received any of 3 items. Gor refund yesterday for one and the other 2 they offering me Wish Cash. How useful is that when none of orders were ever delivered?

Date of experience: December 12, 2020
Wish C. Wish Rep
over a year old

Hi McLean. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

Wish has a rating of 1.7 stars from 8,289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
868
value
828
shipping
847
returns
733
quality
779