Wink BedsReviews 2,051

Great experience with ordering and delivery. No complaints so far

We purchased the Queen a few years ago and there was absolutely no question that we'd be purchasing our King once the space allowed. We moved - finally have more room, purchased the king!
The box came absolutely destroyed - both ends open, the tape was useless. We had to wait 2 days before opening because we were in the middle of painting. A week later, so allowed time for poofing, and the corners of the bed just arent right. They sink immediately, they're like, crushed on the bottom? Or something, i'm not sure. (Photos attached) Anyway the quality has gone down hill, my queen bed was perfect, this is a $1800 mistake.

The bed is excellent so far. Very happy with the bed and customer service.

Easy to use website, products seem of good quality. Shipped 1.5 weeks before the estimated delivery which would normally be great but I hadn't moved in yet and was in another state, landlord just put it inside so no big deal.

Ordering online was very easy. It did not take long before the product arrived.

They said it would take two weeks, but instead shipped in two days — causing me to have to pay UPS to reschedule delivery. You think you are doing a favor shipping immediately, but for such a huge object, this is a huge inconvenience. Kind of destroys the illusion of the mattress being made to order.

I have a dented /damaged corner and tried to email the company about it.

Easy except for getting issues resolved. Need 50 characters

The bed was easy to purchase and arrived quickly. Easy to unpack and set up.

It was easy to order online. Fast delivery. Generally comfortable.

The bed itself and physical delivery were excellent. Communication from Winkbed was a bit haywire at best- after saying on the checkout page that delivery would be 10 days from order placed at the earliest, I received a shipping notification from UPS the very next day saying it would arrive the day following. (Later that afternoon I received an email from Winkbed reiterating the 10 day timeline). This was an issue as I was ordering it for a new apartment that I had not yet taken occupancy of yet and had deliberately ordered it early so as to avoid a lengthy delay in having a mattress. There was no real way to contact Winkbed directly about the issue, and when I did receive a shipping notification from Winkbed, it offered two different delivery dates. In the end I had to pay UPS $10 to change the delivery date.
But like I said, the bed itself is great.

So far everything with the company has been easy. Bed is still brand new so hopefully I grow to like it with more sleep

Outstanding! Website was incredibly easy to navigate. Purchasing the bed was a breeze.

Customer service was great and site fairly easy to navigate, shipping was fast and packaging was super convenient given how heavy it was

My experience is as described above. There were no personal interactions at all. The bottom line is: How good is the mattress? It's too soon to tell. Right now, I would say it's okay.

It has been stressful trying different mattresses and it is taking awhile to get the other one picked up which is problematic…having a king size bed sitting around the house is not great!