Wink Beds has a rating of 3.7 stars from 2,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
I researched mattresses for a month and even contacted a sleep lab. I filled out a questionnaire to learn what mattress was best for my needs. I have had two back surgeries and I am a side sleeper. I also sleep hot, so after answering the questionnaire my results indicated that a Winkbed was top choice. I continued my research on Winkbeds and the second and third choice for my situation. I read reviews on all, and came to the conclusion that the Winkbed was my best choice. Also, it was important to me that it was made in America. I love my new mattress and would purchase another one in the future. Thank you Winkbeds for making a bed when the order is placed, and not making ahead of time unnecessarily. The wait was worth it!
Overall, the shopping experience was great. I placed my order and received my mattress within a week. Unpacking was easy and it only took a few minutes. The exchange process was also great. The process was sent to me in writing (email) so I didn't have to remember any details. It was also prompt and an overall fantastic experience. My only issue is that I just need a softer mattress. Even the softer mattress isn't quite soft enough.
The bed is nice and is helping my wife with her back pain. I agree and think the bed is very good, just pricey. I'm hoping it lasts for a while.
Easy website that makes it easy to get what you want. The delivery was quick for such a large purchase.
Super comfortable! I have been searching for a mattress that fits my sleeping patterns for a long time. Winkbeds is the best mattress I've ever used. Great support, especially for the edge area.
Great experience all around, thank you very much. Highly recommend this company
I haven't slept on it yet. I'm moving in a week. Looking forward to it. Ordering process was easy. Delivery was quick. We unboxed the bed and it regained its shape immediately. No smells what so ever.
Customer service was good! I wish we had been able to exchange the bed sooner like when I first asked after a couple of weeks, but other than that they were very helpful and swift when ordering the exchange. All that's left is to contact them to pick up the previous mattress.
Mattress is comfortable. A little more on the former side but overall I am satisfied with my purchase. Ordering was easy to navigate. Arrived when wink said it would faster than I actually thought. Go get one!
Great company to deal with and very reasonable prices! Great quality!
It is a very nice bed, but a little disappointed. I thought it would be more plush. For me it didn't live up to the hype. I have only had it for 5 or 6 days. I am giving it a little more time to see if my body adjusts to it.
Great Company and great Customer Service.
The mattress is everything it's pre-ported to be.
I am very pleased and satisfied.
No complaints! After reading many comparison reviews on the top mattresses, the decision was easy. I had been shopping for over two years. I was worried that I had jumped to quickly to purchase. Nope, one very happy customer, we have adjusted to this bed immediately! No breaking in, we are sleeping soundly. I'm so happy that I came upon this bed!
The whole shopping experience was easy and I was constantly being updated as to when I would receive my mattress. The mattress pad did not come with the mattress and when I emailed an inquiry I received an immediate response that it would be delivered the next day. Great experience all around.
The box was absolutely trashed by the time it got to us. Fortunately, and miraculously, the mattress seemed unscathed. The purchase process was smooth and easy. And so far, after 3 nights on the new mattress, the experience is pretty positive.
EVERY interaction with WINK representatives has only been positive! From the website to the employees, this company really cares about you, your purchase, and your satisfaction.
Our first "bed in a box" - won't be our last! UPS deliverer brought box into house for us - which he didn't have to do. We would have had difficulty getting it upstrs if we had an upstrs - not sure if UPS deliverer would have brought it upstrs
Easy ordering. Unpacking was easy and fun to watch the mattress expand.
Wink Beds was great to work with. I got delivery updates and package arrived on time. I did not find an "enclosed razor" to open the vacuum sealed plastic, but that was no big deal.
Easy ordering process! Mattress arrived when they said it would and was easy to setup. Still trying it out to see if we want to keep it or exchange it for the soft mattress. We are side sleepers and it is a little firmer than we would like so far.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.