Wink Beds

My overall experience was great. Shipping was fast and my mattress was delivered a couple days before the estimated delivery date. The mattress seems to be well made and is everything I'd hoped it would be.

We have not opened our bed yet so I can't tell you if I like it, but our experience so far has been excellent. Salesman was very helpful, patient and made good recommendations. Delivery was well within the time it was expected. Now just have to get it out of the box and on the bed frame,

The mattress seems good, it's too soon to tell for certain. The messages associated with the order and delivery were completely out of synch. There was one whole thread that indicated that each mattress is made to order and so it would be about a week another set of notifications alerting me to the mattress's imminent arrival. The week out delivery thread proved to be accurate. Separately, it would be a solid enhancement if a old mattress pick-up/disposal option could be made available.

Purchasing the bed was straightforward. The delivery was a horrible experience. The bed barely made it. The box was hardly in tack with the mattress coming out of the both ends. There was a whole in the packaging which comprised the vacuum seal layer. After removing the first layer the bed began expanding. This caused me to bump leg as I struggled to contain it and make sure that it unfold properly.

Everything was perfect except I saw in the video the mattress came with a special cutter. We could not find one so we used scissors. It worked out fine but I had to be very care to not snip the mattress.

The "environmental responsibility fund" fee is garbage. You don't give enough warning to people before charging them the fee, whether or not it is some sort of mandate.

I ordered a platform frame, mattress and cover at the same time. The online ordering experience was good but the emails that came after the order were confusing as it wasn't clear at first that the three items were being shipped separately at different times.

The order things were shipped was not optimal. I expected the frame and cover to be stock items and shipping first with the mattress last due to manufacturing. Instead I received the mattress a week before the frame and two weeks before the cover. So the mattress sat waiting for the frame and then the mattress sat on the frame waiting for the cover to arrive.

I love wink bed! My husband and I had a split adjustable king and the luxury firm mattress helped so much with back pain. We slept so well. When he passed I decided to get a queen since I didn't need a king size bed. I went with the wink bed mattress since I know it was top quality. I thought I would like the softer mattress better and that it would work better with the adjustable base but after sleeping on it for almost the 120 day trial, I decided I'd rather have the luxury firm as it was a better fit for my back pain. The exchange was quick and easy. No questions asked. I love wink bed and will always use them for my mattress needs!

We had been sleeping on a +/-15 year old Serra and it was definitely showing its age. Both of us a primarily side sleepers and were tired of waking up sore and tired. The NYT Wirecutter has been a go to on a number of purchases and so that was our go to when choosing a mattress. They have already done all the leg work to narrow down our choices. We then went to our local Sandman Sleep store to try out some of our options. We tried the a couple of Brooklyn mattresses as well as three wink options among a few others in the store and came away loving the Softer Wink. "They" say that when you find the right fit for you, you know. And what the heck, it's guaranteed to be the right fit or your money back.
6 weeks later and my what a difference. Almost immediately the shoulder pain subsided and sleep quality improved. I was a bit hesitant as it was described as maybe a bit soft for a guy my size@ 6' 230 lbs. Nope, I / we have zero regrets. We comment often about how we are both sleeping so much better and no longer feel tired when we wake. Highly recommended especially for side sleepers and even occasional back sleepers.

The pick us of the mattress at the showroom last Sunday was strange. I could have used a bed frame. The co-owner recommended I buy it on Amazon.

Good updates throughout the experience. Perfect clarity on what to expect and the timeframe. The box arrived highly damaged but the mattress was okay.

The instructions said to open it with the provided cutting tool but there was no tool provided. It may have fallen out of the highly damaged box.

So far so good. We've tried a number of mattresses at this point, and I'm satisfied with the purchase. My wife's part of the split king comes in today. We'll see how she likes the bed. I can't give a final thumbs up yet, but we are trending in a very good direction.

I didn't notice until after I purchased the bed that I'd be responsible for getting the old mattress down the stairs, and finding a junk removal service to haul the mattress away. Further, it also was a surprise to realize that I'd also be responsible to get the new mattress out of the yard, up the 7 stairs (split-level home) into my living room. This also required me to hire and pay an additional service fee.

Lots of resources on the website to help make a careful decision.

Excellent so far…at 2 weeks in. Our purple was a nice bed and is in our guest room now but I haven't felt compelled to seek refuge on it. This top of the line hybrid was about the same price as our non hybrid "original" purple which at 6 years old is still a nice bed. But I think I'm falling asleep faster, sleeping deeper, and waking up physically feeling better than I was on our old mattress. Maybe a few nights to adjust…but after 2 weeks I'm at the point that crawling into our new Wink mattress (especially after a hard day of physical activity) is very much an ahhhh moment.