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Wink Beds has a rating of 4.58 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and back pain. Wink Beds ranks 1st among Mattress sites.
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6,180 reviews
It's was a very pleasant experience. We were met by Kimberly H, the owner of the Columbus OH, Sandman Sleep. She explained the procedure of trying out the beds that we were interested in. She was extremely helpful and answered all of our questions. We are so glad that this store exists to try them out instead of guessing. If you are interested in the most recognized quality brands of home delivered mattresses, you need to visit 44 N High St. First.
1. Out of 4 positions of the adjustable bed 2 are exactly the same. Calling it a different name doesn't make it a different position. 2. No split option for king size. Is king just for 1 person? Others offer split options. 3. What's with junk fees? $10 for disposing of used mattresses - you aren't getting rid of my old mattress, what am I paying for? 4. Only a year warranty for a platform bed like some cheap Chinese stuff.
Overall, my experience buying a mattress through Wink was very positive, and I'm pleased with my choice. The only thing that was a bit of a surprise came about a week after the mattress was delivered, when I received an email from Wink: did I want Wink to pick up my old mattress, for free? YES! I'm not sure if this service is available (or free of charge) for all 50 states, but it is in California, and I'm going to take advantage of the offer.
I had a question about delivery so I responded to an email. Customer service responded quickly and thoroughly. Thanks!
I compared a number of different brands/options, using The Strategist's list of best Labor Day mattress sales as a starting point. Eventually deciding on a hybrid mattress, Wink's price was a bit high; while I would have preferred a larger discount over getting the sleep bundle for free, the final selling point was Wink's commitment to being environmentally responsible.
We originally purchased a Wink mattress for our primary home in 2020. We purchased another one for our cabin a year later. This mattress we purchased for a home near our grandchildren. We like having the same sleeping experience wherever we are staying. The Wink mattresses have been great for us. We put a Tuft and Needle mattress topper on top of our Wink mattress. It works really well for us.
We like having the same sleeping experience wherever we are staying. We have them at three different homes. The Wink mattresses have been great for us. We put a Tuft and Needle mattress topper on top of our Wink mattress. It works really well for us.
Easy to set up, super comfortable. For the price, it's fantastic. The stitching looks like a 3rd grader did it in some parts, but I guess that's what sheets are for?
I contacted other mattress companies and they never called or emailed me back. Winkbeds did immediately. I liked the service so much I ordered one. It arrived and I slept on it for a month and a half and it was just too soft. I emailed them and thought, "ok here we go". BUT, they sent me the next firm bed BEFORE they even took the other mattress back! Talk about customer service. Then they picked up the old mattress in about a week. Don't bother with the others this company is the best.
Unopened mattress protector can't be returned the day after we received it. That's a harsh policy especially given the amount of money spent on entire purchase
Seems like a good product. Hoping it lasts a bunch of years. We had a nectar all foam. It had huge canyon's in just 3 years I think. It's tough to measure the inches because the top layer foam recovers.
The lower support layer not to much. Hoping your firm spring load model will do better. Thanks for building this product we will give it a spin over the next couple of seasons and give you a holler if it seems to ware well or not so well. Best regards, lisa
It won awards and was reviewed well. As we get older a robust bed with good support is more important.
First impression - OK, the bed is comfortable. After the 3rd night I realized I had only changed positions 2 times. No more tossing and turning! A+ for pressure relief. For me it has the prefect amount of softness and firmness. After sleeping on it for 1 week I can say I absolutely love this mattress and talked my sister into buying one.
I spent a week online with mattress reviews and narrowed the choices down one by one. One of my biggest complaints about my 2-year-old mattress was the lack of edge support and that was what put Wink bed over the top.
Not easy to find basic information such as mattress dimensions, specifications, warranty, firmness. Too much unwanted information and advertisement.
Lack of information
From a mattress review site
I bought the Winkbed EcoCloud Hybrid, because it claims to be a cooling mattress. It most certainly is not. About halfway through the night, it just radiates heat back at me, making it impossible to sleep through the night. In no way is it an improvement in comfort or 'cooling' than my old Simmons mattress. I'm disappointed, and will be returning it. The only benefit to this bed is that it's made of natural materials that don't stink. Otherwise, nothing special about it, and in fact, it has resulted in much worse sleep.
We got off to a rocky start, but with the help of one of your customer service representative we are Extremely happy with are mattress. I'm hoping to have years of restful sleep. Kristen you represent your company well
After months of research and reading hours of reviews
Superior customer service. Responded promptly to and addressed my specific requests, to my satisfaction. Purchasing from Winkbeds was an extremely positive experience!
Chelsea provided superior customer service. Even followed up to let me know that my mattress was delivered. Best customer service - by far - of my whole move. Thank you very much!
Saw Wink Beds rated highest in articles reviewing mattresses.
It was good. Received my order in a timely manner Website was easy to navigate.
0 percent apr for financing payment
Love Wink Beds! This is my second purchase, this one is for my 13 year old daughter and she says "it's perfection". I can hardly get her out of bed. :)
Ordering was easy and mattress arrived quickly. No complaints so far so I can't comment on customer service.
Good ratings and convenient.
Our mattress and frame are incredible! Better than we hoped for. Comfortable, sturdy, and sleek.
Love the firmness and contouring of the bed as a side sleeper. I would have preferred a little more edge support but the bed itself is very comfortable n well built.
Chose it for the Firmness and back support it provides.
Easy to order, mattress arrived sooner than expected. Appreciate the email updates and tracking info. Cal-king is large and heavy so needed two strong people to unwrap and settle into place. Mattress has slight odor but nothing that kept us awake. Very different from our previous bed but had a good first night with less tossing and turning.
Looking at reviews and decided to try Wink mattress for heavier people with stronger sides and firm enough with a bit of softness.
Process was easy, but hard to understand what you're getting into when you purchase a bed online. The plush firm is too hard for us as side sleepers. Glad there is a hassle free return policy.
Good reviews
Easy to buy and wonderful website layout. It was an easy choice from the beginning.
My wife researched the bed. It was the warranty and reviews that enticed me to buy.
I tried to return this bed within a month of purchasing because it was so hard and I was having difficulty sleeping. When I contacted Wink Beds, they said that the bed gets softer over time and I need to sleep on it for at least 30 days before I can return or exchange it. I did know this before I purchased the bed, however, I had no idea that the bed would be so hard and that I would have such a hard time sleeping.
They would not issue a return or exchange until I had slept on the bed for 30+ days.
Their website seemed informative and there were so many good reviews. I'm disappointed that the bed turned out to be so incredibly hard.
Essentially you get custom mattresses for a great price. We needed two different levels of soft/firm but the same thickness in the mattress. This meets the need. We are sleeping well and enjoying our new mattresses.
USA made. Customizable soft or firm with the same thickness of mattress.
We got our mattress in a little over a week. It is easy to set up and is very comfortable. Communication was great and we were updated regularly. Only thing I was not happy with was the deep sleep bundle being made in china.
It is an American company with manufacturing in the U.S. and the mattresses got great ratings.
When parts with missing to our bed frame in a move, the winkbed staff asked me to take a picture and quickly resolved it. Thank you so much.!
From a friend
Great. Very happy with purchase. Bed feels hotel quality. Love that it was made to order and stoked on the lifetime warranty. This is a good company.
Focus on few models, made to order = high quality control. Lifetime warranty. Euro-top.
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
