Wink Beds

I decided to use the "any reason" 50% discount on a firmer Winkbed mattress. Customer service responded to my email very rapidly, no questions asked, and created the invoice for my order. I received my new mattress less than a week later.

Update: It was a frustrating process but winkbeds reached out and absolutely went above and beyond. Very satisfied, could not recommend enough!

Been trying to return my mattress since 06/01/2022. Scheduled 2 weeks in advance due to my location. Confirmed multiple times, even called to check in day before scheduled delivery and was advised pick up was good. Then company cancelled, rescheduled, and cancelled again. Return policy means nothing if they don't allow you to return.

When going to order it says it may arrive as soon as xxxxx if you order today. So I ordered based on that and arranged for a pickup to occur the next day. When I saw it hadn't shipped yet, knowing it says they are all handmade in Wisconsin, I knew it was not gonna work with removal of old bed. I wrote to customer service and asked, was told in what sounded like a condescending reply why you should
Wait to have new one delivered before arranging removal of old mattress. Well I did it based on what website said, for delivery date. So don't advertise the date if you aren't able to do it.

It did come in around that date anyway but maybe the person who wrote back could have said oh it should make it as it ships from xxxxxx and by FedEx ground it takes a day to get there. Something like that. They did explain it was being made on xxxxxx day so they would have known what should happen with the delivery without the advice that I could have done without. I have a limited amount of space so an extra mattress isn't easy to deal with waiting and scheduling after the fact.

Easy to compare mattresses on the website and was thankful to have a discount during the Easter holiday weekend. Especially grateful that Wink uses Bread to help break the cost into more manageable payments. Bed arrived in five days although I felt bad for my delivery man because of the weight, but he has lots of muscles and I'll give him a can of goodies when Christmas rolls around. Unboxing and unwrapping was easy and fast. No issues whatsoever. Highly recommend Wink Beds!

I just received a Wink mattress this week. Because of the way that it is shrink wrapped in plastic for shipping, the corners came damaged (all four corners are bulging out because the foam is angled out). I have exchanged multiple emails with Wink requesting a replacement mattress, and so far they have refused. I feel very mislead by the stated return policy on their website, and I will continue fighting this. Be aware that they shrink wrap the mattress for shipping, potentially causing damage, and are unwilling to honor their return policy. Wish I could give them negative stars.

Essentially you get custom mattresses for a great price. We needed two different levels of soft/firm but the same thickness in the mattress. This meets the need. We are sleeping well and enjoying our new mattresses.

Biggest thing I would change is stop spamming me emails. I already bought the bed. Also, the constantly "on $300 sale" feels cheap.

This is my second purchase of a wink bed. Delivery was prompt and mattress is a dream to sleep on.

All seems fine. Delivery fairly clear. Packing was in good box and airtight wrapping.

Love the quality of the beds but I don't want to rate the softer mattress yet since we've only had it a week.
The Luxury Firm mattress was nice but just a little too firm for us. Also realizing we both sleep on our sides more than I originally thought, so hoping the softer mattress is the answer!

The mattress is comfortable so far and much better than out old Beuatirest Silver Update later as we are on our second day.
For a company that sells luxury mattresses, we were shocked at the delivery service from UPS. Although It arrived promptly during the time window, the condition of the box was awful. The box was ripped and falling apart when the UPS man walked it up to our door. I commented on the box condition expressing concern over possible damage to the mattress. He curtly replied that the mattress was very heavy. The weight of lthe mattress was the reason the box was ripped and falling apart?! There was a plastic white cutter that came in the box. It fell out during the delivery and luckily we found it outside. When we removed the outer bag, it started inflating immediately, before we were able to cut open the inner bag.

It's too early to submit a review about the bed. We have not slept on the new bed yet. I look forward to sleeping on it. Delivery was smooth, thank you!

Easy with Informative website and quick delivery! First time ever making a bed purchase online. We are happy so far and comfortable the allotted time for free returns will provide us the time needed to finalize our decision.