Wink Beds

We researched best beds for couples with back issues and wanted very little motion transfer, as I am a light sleeper. This bed delivers! And speaking of delivery, it came faster than anticipated! Bonus.

The items arrived early for the most part. Shipping was a bit chaotic and in 2-3 separate shipments. But it all got here in good shape. Easy to put together as advertised, so I can recommend Wink Beds company to anyone!

Customer service was great, 3-5 days til delivery is way off, more like 2 weeks, think the website just requires an update to the wording though… been like that since starting my search for a new mattress.

User friendly website and really impressed with the packaging and timely delivery at a time when everything is backed up. Looking forward to getting the foundation specially made for our Wink mattress.

Best of the best. No fluff and super detailed so it made buying hassle free. Makes sense at how many times this bed was recommended to me. Customer support is also super fast and super friendly. Answered all my questions within a day!

I don't have any complaints about my dealings with Wink Beds. We bought a mattress and it was great. Then we got a pillow, which I'm not liking very much. In both cases, the shopping experience was fine.

Stayed home all day tor delivery. Bed arrived with no call or doorbell - found in a torn apart box in our garage. Paperwork enveloped ripped apart. Emailed pictures to your support team and no response. Very Frustrating

Box fell apart before delivered (Friday evening) and instructions and important paperwork were lost. Customer service responded with an email copy after the weekend. Threads were loose on the top of the mattress in several places, suggesting less than top quality. Bed is very comfortable, it's easy to turn over on it, and it feels supportive for two side sleepers.

Delivery was not the best. Box came damaged - bed OK. Had to arrange other method of installation. Needed to hire individuals to carry bed upstairs and remove existing mattress. Also need to hire disposal company at additional cost. Would be a much better experience if all inclusive as other manufacturers (saatva) do.

We have been sleeping on our new mattress for 2 days now. So far so good. We had an old memory foam mattress that was very unsupportive and would wake up feeling stiff all over. Since changing mattresses we have noticed a dramatic difference in the way we feel. I cannot compare to the other brands as I have not tried those out.

Not responsive. Asked a question about the bed when we received it and never received a response after multiple attempts. Luckily the issue resolved. Terrible customer service experience. Let me know if you need email traffic.

So far so good. The wife and I really like it. It give us a lot of peace of mind knowing that it made from all natural materials. You spend too much time in bed to risk your health by sleeping on material that could one day prove to have been very harmful for you.

I was very hesitant at first to make an online purchase of such a great importance without being able to try it out first. I visited a mattress store, however, to get an idea about the feel of the different firmness levels and feels of several mattresses, did a lot of research online and contacted the company before hand with a few questions which influenced my decision:
I have gotten a prompt and polite/helpful response.
My research always led me back to this mattress (gravity lux soft)
My mattress was delivered in under 2 weeks and I was updated on every step of the way.
The boxes arrived in perfect condition and unpacking/installing was relatively easy. I did not need any help.
The mattress is as described. Time will tell the rest.

I never really liked our Casper. It was too soft, too hot, and had even less side support. About a week in with our wink plus. And the separation makes all the difference. Foam alone always felt like uncle fester's bed. An enveloping quagmire of softness. I always felt like my heaviest parts pooled to the center. The wink is much more responsive. The coil's bounce supports and responds to separate loads keeping my back aligned while the foam topper allows enough sink for my wife's hips. Edge support is phenomenal.

Easy to order. Arrived as promised. Fairly easy to unwrap, 50-something female did it without help. Would be more difficult if it has to go up stairs. Off gassing not too bad.

This mattress was an excellent compromise choice for me (larger/heavier stature, prefers firmer mattress) and my spouse (lighter, prefers softer mattress, back problems). We're both sleeping better now, and we appreciate the environmentally friendly and hypo-allergenic material. Also, very happy to buy from a US company! Biggest negative was the hidden "Environmental Responsibility Charge" included at the very end of the ordering process - very disappointing business practice!

I researched numerous sites but followed advice from the Sleep Foundation and made my purchase according to their recommendations for my needs. This mattress is exactly as described. I purchased it without any need for assistance on the Wink website. It arrived earlier than expected.

We, like most people shopping for a new mattress, researched all the options on the market extensively before stumbling upon the wink bed. No buyer's remorse here! Comfortable bed that came in a small box and was easy to set up. No yucky smell while it aired out either. The luxury firm was a perfect medium between soft that i like and my partner's preference for firm. So happy with this purchase.

Buying the bed was easy. Delivery was terrible. Bed was delivered in a destroyed box. Not effort was made to arrange delivery. At 250lb bed was just left outside my gate. The box was partially blocking my gate so I had to climb the fence and move the box just so I could open my gate. It looked like it had just ben pushed out the back of the truck. I than had to transport it 1/2 mile by myself to my house.
For something that advertises itself as luxury you think there would be at least some attempt at scheduling a delivery.