Wink Beds

Buying the bed was easy. Delivery was terrible. Bed was delivered in a destroyed box. Not effort was made to arrange delivery. At 250lb bed was just left outside my gate. The box was partially blocking my gate so I had to climb the fence and move the box just so I could open my gate. It looked like it had just ben pushed out the back of the truck. I than had to transport it 1/2 mile by myself to my house.
For something that advertises itself as luxury you think there would be at least some attempt at scheduling a delivery.

I will let you know the actual mattress is, but the box showed up a complete wreck and I hope and pray what's inside is still in tact. Not to mention it's ridiculously heavy and they should offer some sort of White Glove service.

I had a great experience overall. The only thing I was baffled by was that Wink doesn't offer foundations to go with any of their beds. We had to purchase a foundation from another company, which kind of scares me because we have no idea if it'll be made well or not.

To order was easy, but picking the bed was an educated guess. Your most requested luxury firm is what I ordered, very soft on top firmness underneath. I'm still trying to decide if firm enough. Was delivered earlier than expected. I'm pleased with the whole experience. Would recommend.

The website experience is fine but nothing outstanding. I've had no trouble finding what I need. Mattresses are made to order, so you have to allow some time before they ship, but they do tend to arrive a bit earlier than the two weeks estimated by the site. You receive emails telling you when they begin construction and again when they ship, after which it's only a couple of days.

So far, too firm, but website said to try for 30 days and give it a chance. I am doing that, so will let you know! I did see in reviews that I read that it does make a difference! If it doesn't soften up, I hope refunds are not a hassle as this is the softest 1 they make! Seems like a well made mattress, though

I was hesitant about buying a mattress online, as my last one was not very comfortable at all (from Saatva). Additionally, my husband is much heavier than me and prefers a firm mattress, and I enjoy a soft mattress. Somehow we both love this one! It feels like you sink into a bit, which I really like, but it's also pretty firm and when he moves I cannot feel it whatsoever. We've only had it for a week or so, but we are both v happy right now.

I ordered a Wink Bed in the medium firm a few months ago. It was very comfortable to both of us at first. However, we both have major spine problems and different sleeping styles. After a month or so, we realized the mattress was just not the right kind of mattress for our very specific medical problems & differing sleep styles. I contacted Wink Beds to let them know we needed to return it. This was completed within the return period by one email to customer service - with absolutely no problem at all. Joseph even set up a time for Salvation Army to come pick it up from our house because they donate returned items to a charity local to the customer. The mattress was not right for our special needs, but I give the company five stars because the product is a very nice product overall (guests tried it out and loved it while we had it) and the ease of returning it was amazing.

Had not posted until today because I wanted my parents tot give the bed a trial period. They both love their new Wink bed. Hybrid is definitely the way to go. Luxury firm is perfect for them and their arthritis and other body ailments. Glad I saw your bed on you tube. GREAT BED!

Wink beds customer service is world class. The staff is well versed in there product line. We will send a review after the trial period is up. We look forward to sleeping on our new luxury firm mattress

I wish the delivery person had rung the doorbell and helped carry the mattress upstairs, vs leaving it outside. It also came a day later than expected, which is significant when you're moving in and have no bed.

Excellent. I did not speak to anyone at the Wink Beds before placing my order as I found enough information to make my choice. I did call later for the dimensions of the mattress. The call was answered quickly by a native English speaker (No difficulty trying to decipher an accent.) who shared the information requested and offered to help if I had other questions. The mattress arrived in the time frame that was advertised, was actually very entertaining to watch it 'inflate.'. No/ problems with oder at all.

So far, so good. I found all the information I needed. Checkout was easy. Please don't call my phone for sales or give the number to anyone! Thanks.

BTW, my primary concern is healthy back. This is why I bought your mattress. Comfort at night is not a big deal.

Not really much to say about my experience. I placed my order. Wink confirmed it, notified me a few days later when they shipped it, and confirmed that I received it. The last email included reminder instructions for unpacking the mattress. So far, I've had no reason to contact them.

Wink Beds customer service and ordering experience was flawless. Deliver was prompt. It did take Bread financing about 3 days to approve us for 6 month interest free financing. Upon delivery it should be noted that the mattress is very heavy and takes a couple of really strong people to get it into the house and placed on the frame. Assembly of adjustable frame was simple and quick.

Easy to order bed. Bed was delivered in a timely fashion. Bed is comfortable and well made. We are still waiting for our old mattress to be picked up as is required by CA law and for which we paid the required fees. I have contacted Winkbeds and have filled out the request. Hope they will follow through on this final part of the transaction.

It has been easy so far
I don't have anything else to say it took a very long time to get here with 3 delays.