Wink Beds has a rating of 3.7 stars from 2,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.
It was pleasant and hassle free. I've loved the rest I've gotten on my new bed so far.
I was using a $500 memory foam for the last 7 years and getting terrible sleep. I attributed it to so many other things and didn't even consider it was my mattress. Finally I read that memory foam mattresses run hot and that's a big issue for me. I decided to buy the best mattress I could find and my search led me to WinkBed and Saatva. I opted for the WinkBed because it had a slight edge in a few key categories for me. I do not regret my purchase. As the title says, I've been waking up much more well rested, and often I am so comfortable I just don't want to get out of bed. I can't even remember the last time I felt like I was getting some quality sleep and feeling so comfortable. Highly recommend.
I just received a Wink mattress this week. Because of the way that it is shrink wrapped in plastic for shipping, the corners came damaged (all four corners are bulging out because the foam is angled out). I have exchanged multiple emails with Wink requesting a replacement mattress, and so far they have refused. I feel very mislead by the stated return policy on their website, and I will continue fighting this. Be aware that they shrink wrap the mattress for shipping, potentially causing damage, and are unwilling to honor their return policy. Wish I could give them negative stars.
Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.
Seems like it would be better for the price. Hope my back gets used to it.
Easy to assemble - sleep one week in has been better! Super heavy so recommend having help!
Fast service and a nice mattress, arrived quickly and mattress removal of the old mattress was efficient.
Easy to order, seems like a great company. Box was extremely haggard when received, but mattress was fine. Getting it to 2nd floor solo was an effort, especially due to the shattered box = tough to lift.
Was skeptical of getting a mattress delivered but the whole process wad super easy. Comes in much smaller than you'd expect and is crazy to watch it "grow" once you unwrap it.
Sleep has been great so far. Some adjustment for my wife, she is used to a softer mattress, but even she is sleeping really well.
Customer service was amazing. We had an issue with the WinkBed frame. I called and explained the situation. Kristen was extremely helpful and told me what to do. After sending the required information, WinkBed is replacing the platform! It is so great to deal with such a helpful and efficient customer service agent. Thanks Kristen and thanks Winkbeds. Great company. Definitely 5 stars.
We just purchased our second Winkbed mattress. I bought the first after lots of research and it didn't let us down after 7 years of use. Plenty of support to prevent back pain but soft enough to fall into and feel cozy at night. We only replaced our mattress as we purchased a different sized bedframe while updating our bedroom suite. Purchase this is you like the feel of a memory foam mattress with the support and give of a spring mattress.
I am super happy with the quality and the ease shopping for them. I was worried about any odor opening them up like I've heard about from some other manufacturers and was pleasantly surprised- odor free!
Great mattress and even better customer support! Mattress is firm but not uncomfortable firm, great for stomach sleeping but not so much for side sleeping.
The bed is a massive improvement from my last mattress. It's so wonderful to be able to sleep more comfortably
The experience shopping and arrival was fine, but I don't get the hype around the mattress itself per my review on the mattress. While I prefer a firm mattress, this one lacks support of the body's curves, such as lumbar spine and waist. Currently on old mattress with a topper. I'll likely be putting a topper on the wink bed again but it gets super tall with a topper and seems silly on a mattress this spendy. Perhaps the medium firm would have been better but I'm surprised how many great reviews there are.
Fast, easy and tons of info on their website. Once I made up my mind to go with Wink and placed the order to receiving the bed it was a week. They kept me informed on the progress of my bed from being made to being shipped along with UPS tracking.
Mattress ordering process was easy. Wink Bed's communicated regularly. Set up easy. Sleeping very well. Love the comfort!
We had never heard of Wink before finding NapLab as we looked for a mattress for our new apartment. We decided on Wink given the very high score at NapLab, and we've been very pleased with the result. I highly recommend!
I can not rate the bed because I am just now putting it together to include my new bed frame.I was a little surprised that it was delivered wrapped in only plastic, no box. But ill update after I've slept on it
I love the bed! The mattress protector is good - I feel like I've seen slightly softer/quieter brands in stores but I'm glad I chose it. The mattress protector came at a different day so I had to wait a while to use the bed but that was no big deal - cause the bed is amazing!
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Purchased our bed almost two years exactly. Don't do it. This is the worse bed I've ever had. The support wears away after a year or so resulting in a big dip in the middle. We've resorted to using a pillow top but even this doesn't help. I find myself constantly slopping towards my husband even with the topper. This mattress was so expensive so it's a shame a new one will be needed so soon. If you look at reviews on amazon you'll see similar complaints. I honestly don't know how they have any good reviews. They must be fake because I am having a totally different experience. Lying awake at this very moment because of how uncomfortable this bed is.