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Wink Beds

Overview

Wink Beds has a rating of 3.7 stars from 2,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm and great experience. Wink Beds ranks 1st among Mattress sites.

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6,727 reviews
How would you rate Wink Beds?
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New York
1 review
0 helpful votes
Follow Jonathan H.
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It was pleasant and hassle free
November 15, 2024

It was pleasant and hassle free. I've loved the rest I've gotten on my new bed so far.

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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I was using a $500 memory foam for the last 7 years and getting terrible sleep. I attributed it to so many other things and didn't even consider it was my mattress. Finally I read that memory foam mattresses run hot and that's a big issue for me. I decided to buy the best mattress I could find and my search led me to WinkBed and Saatva. I opted for the WinkBed because it had a slight edge in a few key categories for me. I do not regret my purchase. As the title says, I've been waking up much more well rested, and often I am so comfortable I just don't want to get out of bed. I can't even remember the last time I felt like I was getting some quality sleep and feeling so comfortable. Highly recommend.

Date of experience: August 21, 2024
Utah
1 review
10 helpful votes
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I just received a Wink mattress this week. Because of the way that it is shrink wrapped in plastic for shipping, the corners came damaged (all four corners are bulging out because the foam is angled out). I have exchanged multiple emails with Wink requesting a replacement mattress, and so far they have refused. I feel very mislead by the stated return policy on their website, and I will continue fighting this. Be aware that they shrink wrap the mattress for shipping, potentially causing damage, and are unwilling to honor their return policy. Wish I could give them negative stars.

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Seems like it would be better for the price
October 25, 2024

Seems like it would be better for the price. Hope my back gets used to it.

Date of experience: October 15, 2024
Tennessee
1 review
0 helpful votes
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Easy to assemble
October 23, 2024

Easy to assemble - sleep one week in has been better! Super heavy so recommend having help!

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Fast service and a nice mattress, arrived quickly and mattress removal of the old mattress was efficient.

Date of experience: October 8, 2024
Delaware
1 review
0 helpful votes
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Easy to order, seems like a great company
September 1, 2024

Easy to order, seems like a great company. Box was extremely haggard when received, but mattress was fine. Getting it to 2nd floor solo was an effort, especially due to the shattered box = tough to lift.

Date of experience: August 22, 2024
Illinois
1 review
0 helpful votes
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Was skeptical of getting a mattress delivered but the whole process wad super easy. Comes in much smaller than you'd expect and is crazy to watch it "grow" once you unwrap it.

Sleep has been great so far. Some adjustment for my wife, she is used to a softer mattress, but even she is sleeping really well.

Date of experience: July 3, 2024
Virginia
1 review
0 helpful votes
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Customer service was amazing
August 30, 2024

Customer service was amazing. We had an issue with the WinkBed frame. I called and explained the situation. Kristen was extremely helpful and told me what to do. After sending the required information, WinkBed is replacing the platform! It is so great to deal with such a helpful and efficient customer service agent. Thanks Kristen and thanks Winkbeds. Great company. Definitely 5 stars.

Date of experience: August 20, 2024
Arkansas
2 reviews
0 helpful votes
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We just purchased our second Winkbed mattress
August 27, 2024
Updated review

We just purchased our second Winkbed mattress. I bought the first after lots of research and it didn't let us down after 7 years of use. Plenty of support to prevent back pain but soft enough to fall into and feel cozy at night. We only replaced our mattress as we purchased a different sized bedframe while updating our bedroom suite. Purchase this is you like the feel of a memory foam mattress with the support and give of a spring mattress.

Date of experience: August 17, 2024

Quick and easy
July 19, 2022
Previous review

Quick and easy. Perfect!

Date of experience: July 19, 2022
South Carolina
1 review
0 helpful votes
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I am super happy with the quality and the ease shopping for them. I was worried about any odor opening them up like I've heard about from some other manufacturers and was pleasantly surprised- odor free!

Date of experience: August 19, 2024
Illinois
1 review
0 helpful votes
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Great mattress and even better customer support!
September 19, 2024

Great mattress and even better customer support! Mattress is firm but not uncomfortable firm, great for stomach sleeping but not so much for side sleeping.

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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The bed is a massive improvement from my last mattress. It's so wonderful to be able to sleep more comfortably

Date of experience: September 18, 2024
Illinois
1 review
0 helpful votes
Follow Aeysha M.
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The experience shopping and arrival was fine, but I don't get the hype around the mattress itself per my review on the mattress. While I prefer a firm mattress, this one lacks support of the body's curves, such as lumbar spine and waist. Currently on old mattress with a topper. I'll likely be putting a topper on the wink bed again but it gets super tall with a topper and seems silly on a mattress this spendy. Perhaps the medium firm would have been better but I'm surprised how many great reviews there are.

Date of experience: August 5, 2024
California
1 review
0 helpful votes
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Fast, easy and tons of info on their website
August 19, 2024

Fast, easy and tons of info on their website. Once I made up my mind to go with Wink and placed the order to receiving the bed it was a week. They kept me informed on the progress of my bed from being made to being shipped along with UPS tracking.

Date of experience: August 9, 2024
Pennsylvania
1 review
0 helpful votes
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Mattress ordering process was easy
September 26, 2024

Mattress ordering process was easy. Wink Bed's communicated regularly. Set up easy. Sleeping very well. Love the comfort!

Date of experience: September 16, 2024
Ohio
1 review
0 helpful votes
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We had never heard of Wink before finding NapLab as we looked for a mattress for our new apartment. We decided on Wink given the very high score at NapLab, and we've been very pleased with the result. I highly recommend!

Date of experience: August 8, 2024
Virginia
1 review
0 helpful votes
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I can not rate the bed because I am just now putting it together to include my new bed frame.I was a little surprised that it was delivered wrapped in only plastic, no box. But ill update after I've slept on it

Date of experience: June 20, 2024
Indiana
1 review
0 helpful votes
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I love the bed!
July 13, 2024

I love the bed! The mattress protector is good - I feel like I've seen slightly softer/quieter brands in stores but I'm glad I chose it. The mattress protector came at a different day so I had to wait a while to use the bed but that was no big deal - cause the bed is amazing!

Date of experience: July 3, 2024