wine.com

Order was delivered with wrong product. After dealing with Chat that stopped responding and being hung up on by Customer Service, on a third attempt I was told to re-box it up, FedEx would pick back up and would send the correct product. FedEx never came, sent 2 inquiry emails that got no response called to only be disconnected from 2 different customer service people before getting a third where I was on the phone for an hour trying to resolve. They then required a picture of the wrong product before they could send out FedEx. Still waiting for resolution. Would never use this company again.

This site seemed great at first with free shipping and discounts and then all of a sudden they started making pretty much everything nondiscountable even though their prices are high. Do not buy membership to this service. Its cheaper to go to your local liquor store.

I received a partial holiday company gift from wine.com. I know it was partial because my invoice says there should be two items but only got a small box. I sent them a message inquiring about my order and they told me they will send out the missing item ASAP. Well its been three weeks and nothing has arrived at my door. When I responded to their email to ask for a tracking number, they blocked me. I then reached out to the support team and they said that they can't help me.

Ridiculous. Way to ruin someone's holiday!

Multiple instances of when wine does not reach at time. I stopped sending out wines during CHristmas just for that reason and switched to birthdays - and that too has been consistently delayed. Not sure where the problem is. The customer service person just read me the rules. I got the free shipping service - and that is not refunded if used even once. My advice: Find another wine merchart.

Never delivers on time. A package that was supposed to be delivered to NJ never arrived. The package originated from a Wine.com warehouse in NJ only had miles to deliver the item to the recipient in NJ. Fedex decided to ship the NJ bound package to California. They refuse to help, charge my account and are unable to put me through to a supervisor. I basically was charged $60 for items that will never get delivered. Wine.com customer service offers no solves -- horrible way to treat a long customer. If I could give a negative star review I would. They don't even deserve a 1 star.

Received a broken bottle of wine as a gift order. After spending at least an hour with Viviane, the customer service representative I was told that they don't have this type of wine in stock. The company refused to offer another replacement. Won't recoment this company.

Ordered a gift basket for a friend who had a parent passed away, but the basket was a week late. The person never even got the basket because she was already gone from her realitives house by the time it arrived! They gave me no refund, nothing. They blamed it on fed ex.

I wrote earlier that the wine did not arrive, but eventually wine.com did replace the wine. They may it incumbent on me to wait until they recieved proof from their shipper that the wine was either lost or returned to them, which I think is unfair, but then they did replace the wine and eventually, I recieved it. It just seemed like I would have done better to go down to Kroger and buy wine and take it home, much less hassle. However, wine.com did make it right and I would like the record to reflect that.

I ordered something months ago and did not receive it. A customer service rep. From Wine.com mentioned it was in the hands of Fedex, however, it was delivered SIGNIFICANTLY late and way past the occasion for my friend. Wine did not help issue a refund and the rep. Was unknowledgeable and had no clue what she was talking about. In order to get this issue resolved, i had to dispute it with my CREDIT CARD COMPANY, which should only be used as a last resort. What an embarrassing organization.

So I order every year a bottle of Cristal for a family member. I went to wnie.com and it stated you get 20% discount for purchases over a certain dollar amount. The Cristal is $390 so obviously I deserved the discount however when I went to checkout, it would not apply the coupon. I called customer service and this is truly a hularous excuse...customer service said that if a product price ends in 97 as the Cristal is 399.97 then they cannot apply a coupon if shipped to california because yes the price ends in the two numbers 97. What a joke! I'm like okay so why is it not priced at 99 cents, Frankly I laughed and hung up. Will never buy from wine.com again. A total SCAM!

My StewardShip membership renewed on May 24,2023. A May 5 email which was sent to remind it was scheduled specifies "Free standard shipping on every order". This what I expected and agreed to when I permitted the scheduled auto renewal. I did NOT agree then, nor do I agree now, to pay $10 shipping for any order under $49. I did NOT receive a subsequent email clearly communicating this change nor giving me the option of discontinuing the StewardShip membership and getting a refund for the remainder of the year from renewal. I would not have agreed to renew if this change was made known at the time of the May 5 "Wine.com StewardShip Renewal Scheduled" email. I purchased the renewal with the expectation that I could order one or two bottles of relatively inexpensive wine without paying for shipping.

I attempted to remedy this problem by calling and emailing customer service. They were not helpful over the phone and said no refund for the remainder of my membership could be issued because I had "used the membership" (meaning I placed orders after the renewal). Why would I renew if I didn't plan to continue placing orders with the company?After a cookie cutter reply within 15 minutes of my initial email, my response to that email went unanswered for 10 days. I called customer service again today, this time getting to speak with an apparent "manager" who spouted the same ridiculous line about not being able to do anything because I "used the membership". Furthermore, she said they have the right to change their membership terms at any time.

This is bait and switch behavior which should not be tolerated.

This was both my first and last order with this company. They sent me a $13 bottle of pinot noir instead of the $50 bottle of champagne I actually purchased. The customer service (live chat in particular) is abysmal, they don't care at all. I was told I need to jump through hoops to fix their mistake:

- Email a picture of the incorrect bottle
- Be at my home, when it's the holidays and I'll be elsewhere, for them to pick up the incorrect bottle
- Wait for them to receive the bottle before they'll even send me what I actually paid for

This speaks volumes about this "service." Please spend your money elsewhere.

If you place an order with this disgrace of a company then you deserve exactly what you get, which will invariably be nothing except a credit card bill! I wish I had read these reviews prior to placing my first - and definitely last - order with these clowns. It was a $70 lesson, but one I have undoubtedly learned. To add insult to injury, as many people have already noted, there is NO WAY of getting in touch with anyone from the ironically named customer service. Considering there are so many better options available I have no idea why any sane person would ever place an order with wine.com. Please join me in wishing they go bankrupt ASAP. Thank you.

Very poor online service not to mention that fact that this business a classic "bait and switch" scheme and should be investigated by a government agency. For example, I ordered a particular wine which Wine.Com indicated was available. When the package arrived I found a "substitute" bottle that Wine.Com indicated was an "equivalent." Also, BEWARE of this scam: whatever wine, regardless of how rare or unavailable it may be, Wine.Com will advertise its availability and then send you the "substitute bottles" or try to persuade to buy "equivalent wines," which they are pushing at inflated prices. Finally, do not under any circumstances believe Wine.Com when it guarantees "free shipping": an expensive shipping will be added to your order regardless. These guys are definitely scammers.

After having a shipment go missing some 5 weeks ago I have been trying to contact wine.com in all the ways listed on their web site. I've tried to call many times and was hung up on every time. Their "chat" has held me waiting for 45 minutes and longer with never anyone responding. Even their customer service email NEVER responds although the emails were sent over and over in the last month. I've never has such poor customer service from any company. I'll never do business with them again.

Don't trust them when they say that someone 21+ has to sign for the package. I placed two separate orders for two different people through this site. One was me, one was a friend. In both instances, the delivery driver dumped the package at the doorstep and forged the signature. Fortunately I happened to be home and have a ring alarm to alert me when mine was here. My friend, however, was out of town, and the package was on her step for days for anyone to take -- 21+ or otherwise. This is so illegal, I don't understand how this place is still in business.