Very poor online service not to mention that fact that this business a classic "bait and switch" scheme and should be investigated by a government agency. For example, I ordered a particular wine which Wine.Com indicated was available. When the package arrived I found a "substitute" bottle that Wine.Com indicated was an "equivalent." Also, BEWARE of this scam: whatever wine, regardless of how rare or unavailable it may be, Wine.Com will advertise its availability and then send you the "substitute bottles" or try to persuade to buy "equivalent wines," which they are pushing at inflated prices. Finally, do not under any circumstances believe Wine.Com when it guarantees "free shipping": an expensive shipping will be added to your order regardless. These guys are definitely scammers.