wine.com

So I'm a huge Mary J Blige fan and was excited about pre-ordering one of her wines as an August bday gift to myself. I placed the order on 7/17/20 and checked the status on 8/1/20 to find it was on hold because of weather.(I totally understand NC is hot, but if I'm paying almost $40 for the wine you'd think they could find a way to safely ship the item.) I am extremely disappointed with the customer service and how the lack of it affects Mary J Blige, she needs to find a better vendor to help with the sale of her product. I guess I'll have to wait until it reaches NC, but until then I would not recommend anyone in the South purchase any wine from wine.com, if you do you could be waiting for months to get your items. YOU'VE BEEN WARN, BUYER BE WARE!

Besides the worst Customer Service ever, this company overcharges most of the wines if compared with other sellers. What makes this seller awful it's the negligence, discrimination and mistreatment you get from most of the customer service agents. It feels like they are trained to treat you like worthless consumer.
After I complained about issues with my others during their "fictitious" system upgrade, they decided to block my account without notice or any explanation why. Some of my orders were charged in full, but delivered with missing wines. My credit card was charged three times for "orders" that were never delivered. The issues were never clarified or resolved, forcing me to open disputes with my credit card. I have opened a new account after that and once they found out, the new account was also blocked from the blue. At the end of three months of complaints, no responses and 5 blocked accounts, I filed a complaint with Better Business Bureau (BBB). So, BBB contacted wine.com twice and no response was sent. BBB then advised me to write as letter to the Attorney general, which I am working on right now. Wine.com must improve its customer service practice and policy if they want to stay in the Market.

They had the wine I was looking for at a reasonable price (not cheapest, but I'm willing to spend a bit more to not have to go to the store!). I had a friend who provided a code, which never came through to my email.
Contacted customer service, and first customer service rep seemed really helpful and after several back and forths gave me a replacement code. I spent the next hour happily picking out my wine. Put in the code and it wasn't accepted. Two more reps came into the "chat" and immediately left. Finally, someone else came in and wanted me to give the referral person's email so they could "check what was wrong on their end." That just didn't sit well with my, so chose to step out at that point. Gave them almost two hours of my time in an attempt to save myself and a friend $30. They actually sent a follow-up indicating that before I could even receive a code, we BOTH had to purchase a minimum amount? So you get my credit card and the other person doesn't purchase the amount and you charge my card at the full amount? And then what am I supposed to do? Ask my friend about why they didn't purchase (which was never set forth in the requirements anyway?). Very shady. I'm going somewhere else.

I ordered 12 bottles of 2019 Pouilly-Fuisse with a cost of over $300 from Wine.Com.

Not only did I have to take 3 days off of work (FedEx kept moving the delivery date & you have to be home to accept the shipment) I received 12 Bottles of an off-brand $5.00 a bottle Chardonnay.

My order on the website states Pouilly-Fuisse, the invoice in the box states Pouilly-Fuisse & the 12 stickers with the invoice state Pouilly-Fuisse - the wine sent IS NOT Pouilly-Fuisse.

I would be willing to bet that the Warehouse substituted my order thinking I was stupid or would not notice.

BUYER BEWARE. This place is a SCAM.

Ordered before New Year 10 days after order not delivery nothing. Will never use this site again. Not recommend

They send me twice the wrong bottles and I got zero support from customer service. I emphasize the problem and shared all info, but still nothing!

I have been waiting for a week; all items were in stock when I ordered. I am switching to Total Wine.

So, let's start this saga from the beginning. I wanted to get my boyfriend his favorite whiskey as a gift: Angel's Envy. After seeing that wine.com had it in stock (or so I thought), I purchased it and it was delivered a couple of days later. I open the package, and its Rose Champage... I kid you not. I called customer service immediately, and the woman I spoke to was the manager of customer service. She didn't apologize for the inconvenience, and she said, "Oh they sent you the champagne because we were out of stock of the whiskey... but we do need that champagne back." First of all, I never got a notification that the whiskey was out of stock. Second of all, how the hell is champagne comparable to whiskey?! Anyway, she said she would email me with return information immediately. I wait a half hour, and no email. I call agian (each time I call I'm on hold for over 20 mins), and I speak to someone else. He setup for FedEx to come that Friday between 2PM and 5PM. I move my schedule around to make sure I'm home during that time, and of course FedEx never showed up. I call customer service yet again, and the woman said that I'd receive an email shortly as to what happened... I never received anything. FedEx ended up coming by the next day, and said that wine.com never told them a specific day or time frame to come. Anyway, they picked up the package on Saturday, it was delivered to wine.com on Tuesday, and it is now Thursday and I haven't received any type of email about my refund going through. I've sent multiple emails to customer service, and still haven't heard. I'll have to call tomorrow for the hundredth time. Overall, hopefully my story will save you from giving your money to this horribly run company. Never again.