Katie P.

So, let's start this saga from the beginning. I wanted to get my boyfriend his favorite whiskey as a gift: Angel's Envy. After seeing that wine.com had it in stock (or so I thought), I purchased it and it was delivered a couple of days later. I open the package, and its Rose Champage... I kid you not. I called customer service immediately, and the woman I spoke to was the manager of customer service. She didn't apologize for the inconvenience, and she said, "Oh they sent you the champagne because we were out of stock of the whiskey... but we do need that champagne back." First of all, I never got a notification that the whiskey was out of stock. Second of all, how the hell is champagne comparable to whiskey?! Anyway, she said she would email me with return information immediately. I wait a half hour, and no email. I call agian (each time I call I'm on hold for over 20 mins), and I speak to someone else. He setup for FedEx to come that Friday between 2PM and 5PM. I move my schedule around to make sure I'm home during that time, and of course FedEx never showed up. I call customer service yet again, and the woman said that I'd receive an email shortly as to what happened... I never received anything. FedEx ended up coming by the next day, and said that wine.com never told them a specific day or time frame to come. Anyway, they picked up the package on Saturday, it was delivered to wine.com on Tuesday, and it is now Thursday and I haven't received any type of email about my refund going through. I've sent multiple emails to customer service, and still haven't heard. I'll have to call tomorrow for the hundredth time. Overall, hopefully my story will save you from giving your money to this horribly run company. Never again.