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Nadia F.

  • 1 Review
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Experience: Clothing & Fashion

Member since March 2019

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1 Review by Nadia

I ordered something for my boyfriend around Valentine's Day. First of all, it took ONE month to get after they told me it would take 3-5 days. They apologized and said there has been a delay in packaging. I told them I don't even want the order anymore, and they told me I have to wait for it to arrive at my house in order to get a refund. I finally get the package and sent it immediately back. I've been emailing customer service for 2 weeks now trying to get my refund!!! This is absolutely ridiculous and a scam! They are liars!
Giovanni M. – GetOnFleek Rep
Hi, I'm sorry that you previously had a poor experience. We were moving to our new warehouse in February and orders were delayed. That should have been better communicated. Just so you know, all of our products are now in stock and ship same or next day, with typical delivery in 5-7 days. If you would like to try ordering with us again, please contact us and we would be happy to give you free shipping to make up for our past mistakes. It's true that we cannot issue a refund until we receive the product back, as is standard for any business, but if you are still experiencing any issues then we are more than happy to help.

Nadia Has Earned 1 Vote

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