How easy is it to get a hold of customer service at Wine.com?

Question

B E. · Accepted Answer

If you try online chat, you will be on hold for over an hour.

George M. · Answer

Impossible. Worst CS I have ever experienced. Shameful. If you order from these guys, pray there is no issue.

Kristene O. · Answer

You cant get a hold of customer service IMPOSSIBLE

Albert B. · Answer

Impossible to contact was number 200 in the wait line

lacey s. · Answer

Awful. No one responds to emails. When you attempt to chat, you are on hold forever. Once I was finally connected, the chat person left the chat right in the middle before my issue was resolved.

Franklin P. · Answer

By phone, not hard. By email, doesn't seem possible!

Patricia M. · Answer

Impossible to reach them as I have been trying for the last month. They don't answer any emails, phone calls, or "chat". It's like they have gone out of business.

Bri Y. · Answer

It's not easy at all. They don't answer the phone and I waited for 45 minutes just sitting in a chat waiting for someone to reply to me.

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