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This was both my first and last order with this company. They sent me a $13 bottle of pinot noir instead of the $50 bottle of champagne I actually purchased. The customer service (live chat in particular) is abysmal, they don't care at all. I was told I need to jump through hoops to fix their mistake:
- Email a picture of the incorrect bottle
- Be at my home, when it's the holidays and I'll be elsewhere, for them to pick up the incorrect bottle
- Wait for them to receive the bottle before they'll even send me what I actually paid for
This speaks volumes about this "service." Please spend your money elsewhere.
Tip for consumers:
Avoid this site. They do not value their customers and seem to have little concern about shipping incorrect orders (they'll make it your problem to fix it, too).
Products used:
The Rieslings that I actually purchased.
D R.'s review of wine.com earned a Very Helpful vote
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