Williams-Sonoma

I purchased nearly $600 worth of WS Thermo-Clad cookware in January 2019. There was an offer online for a free 3-qt sauteuse pan with $200 or more purchase of the Thermo-Clad cookware. I submitted the form, along with a copy of my receipts. I took screenshots of the form I submitted, as well as a screenshot of their free offer. After numerous phone calls and emails about where my free pan was, I now get an email from CS (7 months later) telling me that I did not qualify because I did not purchase my pans online and it was not over $200, which obviously it was. One day I purchased $105+ and went back the following day and bought over $466 more. I sent both receipts to them. The offer did not say a word about it having to be an online purchase and that it couldn't be sale items. With the amount of money it costs for the WS products, I expected a lot more from customer service. I am extremely disappointed and will not be purchasing from them again, as much as I like their cookware.

Ordered my Le Creuset dutch oven from them in Dec 3rd that way I wouldn't have to worry about the gift arriving in time for Christmas. Thought I was being smart by ordering early... silly me I didn't know this awful company advertises products in stock when they are absolutely not available. It's now past New Years and the delivery date has changed three times now with an expected delivery date of Jan 23rd-25th. Almost two months later with no guarantees I will actually receive it by then. I hate them, I will never recommend and will never buy from them again!

I placed two orders with William Sonoma (WS) on 8/25. I purchased items by the same vendor (SMEG) on Amazon. Amazon delivered four items within 5 days. WS email receipt stated the items would not be delivered until 9/27. I have use for the items now. I have spent two weeks attempting to cancel the order. I have received a run-around. WS customer service line says they must be cancelled with the vendor, via 'another' internal division of WS. WS's customer service reps are only able to send electronic email to the 'internal' WS division and are unable to contact the vendor directly to cancel. After two weeks and several calls, the items are not cancelled, there has been no response from WS's internal division, the items have not shipped and WS will not provide me with a number for either their internal division handling this, or the vendor (SMEG). If this is the service you want use WS. Buy from Amazon - they back up their products and provide great service.

Several days before Christmas I ordered Croissants and Jams to be shipped to my sister-- a surprise Christmas breakfast, in fact. The website indicated they would be received by Dec. 24th. My sister called me on the 28th to tell me they received my gift. I'm not grousing about that. Stuff happens. What I didn't know was that she received an incomplete shipment. One jar of jam arrived at her house the first week in January and a second on January 28th. What the f@*k! No apologies. No explanations. The only reason I discovered this is that she called to see if I had signed her for some kind of "jam of the month" club or whatever.

I was a good idea: croissants and jams arriving together, as a package, suggesting a warm family breakfast. Now I feel like a fool.

I received Xmas gifts and returned them …I don't shop their anymore because of a luggage zipper issue…so they offered store credit or put it on original payment…guess I won't get a Xmas present then…don't waste your time shopping there

All of Williams Sonoma stores share the same tactics regarding their dishonest sales. You find an item, put it in your cart, purchase it. The site shows the approximate date of delivery and then an email is sent to you and…. Lo and behold the item is "backordered". The date of delivery keeps changing until you actually believe it will never be sent. You can cancel of course since it hasn't been shipped and you have nit been charged. But what a ridiculous waste of everyone's time and effort. All of their stores…. SAME.

Update: the item I ordered was to come in on Dec 22 and be shipped. It did not. Instead, six days later I received a charge on my credit card. I called the company. According to the rep the item is to come in this evening or tomorrow and then be shipped. This is never supposed to happen. Items are never to be charged prior to shipping. She couldn't even guarantee that the item would be shipped by tomorrow.

Ordered a mixer on the Black Friday sale. My confirmation said it would arrive after Christmas on 12-26. No warning on the site at the time of ordering that the mixer was actually out of stock. Fine - I'll live with that. Around 12-26, I got another email saying the mixer wouldn't come until early Jan. Well, ok. Early Jan., got an email that said mid-Feb. Hummm. Their site doesn't have any email or chat option. The email from them doesn't accept responses. Your only option is to call (hey, welcome to 2023). The lady I spoke to said there's no ETA due to back order with the manufacturer. Several days later, I got an email saying the color I ordered was discontinued and my order cancelled. I called again to change my order to another color and was told that I could not get the sale price at which I originally ordered. No need to shop here!

I ordered a duvet with two pillows total, and I got only one pillow. The item heading on the website said "duvet and pillow." I asked via chat whether it came with one or two pillows, and they replied that it came with one pillow. So I ordered one extra pillow because I wanted two altogether. When it arrived there was just one duvet and one pillow. I called and they said that the duvet did not come with a pillow. They basically wouldn't believe me that the chat said we'd be getting a pillow with it for that price, and they wouldn't send another pillow.

I was told that the order was not paid for until the 5th and that it shipped on the 6th? LSO does not have the product. W&S stated that it could take to 7 days to "ship" the product to LSO. Really, how could I possibly receive the product On Monday February 8th if it takes 7 days to get the product to your shipper? What a FRAUD! If it takes 7 days just to get the order to the shipper and then shipment time from LSO to me. It could be another 10 days before I ever see the product.

One canister. You've got to be kidding. Greedy and disgusting. This shows what kind of store this really is.
Amazon here I come!

Placed an order at beginning of Jan and thinking of gifts to my family and friends for the Chinese New year. Two weeks later found out that the estimated delivery date were going to be March, so I called to cancel the order. 12 hours later, I received a shipping confirmation states the order has been shipped. So I rushed to call the customer service again to confirm my refund process. Then I had to wait almost a hour on the phone for the customer service representative to contact the carrier to cancel the shipment. Then 3 days later, I received partial of the order in front of my house. Then I had to call the customer service 3rd time asking about my refund. Then the 3rd customer service representative told me only if the sender receive the order then my refund would be able to process... Waisted all my time with the customer service and I have not even received my refund. Horrible customer service..

Was looking for a kitchen apron as a Christmas gift. The one I found on the Williams-Sonoma site was nice and pretty, which was what I was looking for, although expensive. I ordered it only because they promised it would be delivered before Christmas. Two days before Christmas, it hadn't arrived so I checked the order status. Backordered! New estimated delivery date was in February. No email, no notification of a late delivery. I tried to find a way to cancel the order on line; there was no way to do an online cancelation. Eventually, after much searching, I found the customer service number and called. The only reason I gave two stars instead of one was because the customer service rep was very friendly and the cancelation was quick and painless. But regardless, will not be ordering anything from William Sonoma in the future. This close to Christmas, it's unlikely that I'll find the sort of apron I ordered.

Purchased 2 gift cards on Dec 4th and was given an arrival estimate of Dec 15th. On Dec 16th both gift cards were shown to still be processing. After talking with multi people in their customer support, I was told that they cannot change the order or cancel the items until they are 30days past the posted date of arrival. They now have one card changed to delivery on the 31st, so now I cannot make any changes to that item until February. A complete joke of a company.

This is the last and final time I will ever order anything from Williams-Sonoma; I always thought that this store was of quality and higher end, however it has become a joke when it comes to delivering products. I ordered the Le Creuset Signature Enameled Cast Iron Round Wide Dutch Oven, 6 3/4-Qt., in Red. Nowhere did it state that this item was unavailable. I placed my order on June 2,2021, first they said it would be delivered 6/26/21, now they say it will be delivered 8/2 - 8/3/21. They take your money and then let you know that the item is back-ordered! On top of this, they say that your purchase is ineligible for return... UNBELIEVABLE... NEVER AGAIN!

My company's holiday order for 18 people was confirmed Dec 11 for hot choc set +marshmallows. They mailed the marshmallows which were rec'd by all 18 employees, but no hot chocolate. They sent the cancellation for the hot choc on Jan 8 after Christmas w/no accountability. I called 6 times B2B team for 2 wks to find out why they would mail marshmallows without hot chocolate and NO ONE CALLED ME BACK. This was so upsetting and unacceptable.

It's a con! I ordered 3 items and never arrived. They keep changing the delivery date. I ordered a smug frother on November 20th and still waiting! Complete con! WS have changed the delivery date 3 times and still waiting. It's March 16th! WS won't cancel my order. I called waited 30 minutes for representative who didn't want to cancel my order!

I ordered a juicer may 9th 2020 I get an email every month stating it will be delivered in 4 weeks, It's now Oct. 5th 2020 and I just got another email stating it will be shipped at the end of the month! I have tried to cancel the order and customer service just repeats over and over "that's not possible" I get it, covid has casused some issues, but come on there is just no excuse for my mothers day gift to be delayed into winter then to be told no cancellations on the order. Pathetic customer service! I will never shop here again,
A former loyal customer!