Carol N.

I purchased nearly $600 worth of WS Thermo-Clad cookware in January 2019. There was an offer online for a free 3-qt sauteuse pan with $200 or more purchase of the Thermo-Clad cookware. I submitted the form, along with a copy of my receipts. I took screenshots of the form I submitted, as well as a screenshot of their free offer. After numerous phone calls and emails about where my free pan was, I now get an email from CS (7 months later) telling me that I did not qualify because I did not purchase my pans online and it was not over $200, which obviously it was. One day I purchased $105+ and went back the following day and bought over $466 more. I sent both receipts to them. The offer did not say a word about it having to be an online purchase and that it couldn't be sale items. With the amount of money it costs for the WS products, I expected a lot more from customer service. I am extremely disappointed and will not be purchasing from them again, as much as I like their cookware.