I filled out a form to receive a sample with a certain address. They linked it to my "account" with a different address I had for in the past (my work address, but now I'm working from home). They sent the sample to that work address. They would not treat me as an anonymous individual after that but wanted to change the address in my account to a home address. This would be bad, because I don't want boxes of promo items sent to my home address, just a sample. Somehow they couldn't handle just treating me as an anonymous requestor of a sample.