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WigsBuy

How would you rate WigsBuy?
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Virginia
1 review
0 helpful votes
Follow Dorothy I.
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I received my wig very fast (yesterday). I think it took about 5 days to get it. It is absolutely fabulous! I have been wearing weave and wigs for over 30 years so I'm very particular about quality. I usually wear human hair wigs but this synthetic looks and feels just like human! I will be buying from your store from now on. I will buy one more of this same wig to keep on my shelf as a back up as well. So glad I found this website.

Date of experience: December 26, 2015
West Virginia
1 review
2 helpful votes
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Scam
November 9, 2019

What a joke! Do not, i repeat, DO NOT, order from this company. I ordered a wig in size large, and received something that looked child size, not even near size average, actually more like a hairpiece. I contacted their "service" department about returning it, and was offered to make an exchange. Actual return/refund involved buyer paying shipping to China or Poland, though it was not explained. I won't spend another penny with this scam company. The wig will go in the trash.

Date of experience: November 9, 2019
California
1 review
1 helpful vote
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Its been a whole month and still no wig but when I email wigs buy they keep stalling and saying the wig on its way and offering me a $10 refund but yet I paid $80.23 heads up if you see this scam from them please don't attempt trying buy a wig or anything you will never receive it, all they will do is go back and forth with you and even send you a link to buy something else be-aware.

Date of experience: February 25, 2022
Oklahoma
1 review
6 helpful votes
Follow Patricia C.
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Bought a tapered short hair ( Human Hair)wig $184.39. It was the wrong color and I paid extra for custom color, wig was no way what I ordered. They refused to give me full refund. And to ship it back to China was like $127. Plus the cost for online tracking. Paypal went in my favor but to ship it back at my cost would be a great loss and not worth it. So here I am with something I cant use and not worth selling to cover my losses. Stay away from this company--wigsbuy.com. Check out you tube to see all the bad reviews

Date of experience: December 15, 2015
shriney y. WigsBuy Rep
over a year old

[WigsBuy Rep] Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

North Carolina
1 review
10 helpful votes
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No product, no refund
April 22, 2020

It's a puzzle that wigsbuy is getting any decent reviews. I made a purchase 3 months ago, never received it, and never got a refund. I have filed several complaints but nothing has happened. They even denied I placed an order, but the fact that they charged my bank card and never refunded says otherwise. I'm not in the business of giving money away. I actually expected something for it. I didn't get a confirmation email from wigsbuy of my purchase order only a charge.

Date of experience: April 22, 2020
California
1 review
5 helpful votes
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Awful Conpany
December 12, 2019

This company is awful! The wig looks like dog hair! Look at all of the negative reviews for them online. The only ones are clearly written in broken English from employees. The company is in China so they could care less about honest business practices. Buyer beware. I have to have Paypal step in on my behalf to resolve this issue now! Buyer beware.

Date of experience: December 12, 2019
Colorado
1 review
2 helpful votes
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Not what you Order
April 13, 2019

These Wigs are more expensive than the $10-$16 wigs you can get on Ebay - But... they are the same. Cheap and Do NOT look like the pictures. You have 7 days to return, but must call China and speak with customer service before you can return. Good Luck. Wig comes in a really nice box - but that is the only thing that is nice. These are Halloween wigs, not for everyday as they are described. Don't know why I didn't check the reviews before I purchased. They looked legit to me, but my mistake. Won't fall for an Online Wig purchase again.

Date of experience: April 13, 2019
Illinois
1 review
0 helpful votes
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I wanted to give 0 stars
January 27, 2022

I ordered a wig from this company that claimed to be in the US but oh course it is in china. I order human hair the one I got was synthetic, I ordered dark auburn the one I received was orange. I have been trying to get a refund or have them exchange the wig for the one I ordered for months. I get emails saying keep the wig and we will give you $10,&15, or $20. I paid over $100 for thus wig with the option of returning if not satisfied this company says it is expensive to return but I don't want a wig I can't wear, so be wear of wigsbuy buy they are located I. China the policies on there website are untrue find a company that is us based so you can get what you pay for.

Date of experience: January 27, 2022
Florida
1 review
1 helpful vote
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False representation
April 21, 2022

The phone number is non-functional. I received only half of my order placed in Jan., this is March. I have emailed greater than 6-7 times requesting the return address. The late response is always, 'return the merchandise and we will refund' the money. Yet they refuse to provide the refund address nor a "real" phone number. I spent over $250, receiving only half the order placed in January. I want a full refund.

Date of experience: April 21, 2022
Texas
1 review
0 helpful votes
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There is no likeness of wigs received to that which is pictured online. Further more getting your money back is almost impossible. I do not recommend any purchase from this company unless you have money to waste. Horrible wigs, poor quality.

Date of experience: July 2, 2020
Michigan
1 review
0 helpful votes
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Do not buy this
May 24, 2021

This place is a fraud the wig looks like a wig not the right length color or anything. Porsha Williams should be ashamed of herself. This product is from China and it looks like a cat do not waste your money

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Date of experience: May 24, 2021
India
1 review
1 helpful vote
Follow Anuj S.
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I'm absolutely in love with this wig! I've worn it on so many different occasions and love how natural it looks. I get so many compliments from others who think it's my natural hair. The wig is so soft and doesn't take too long to brush after wearing for an extended amount of time. Also, I purchased this wig at an attractive price.

Date of experience: September 4, 2018
Virginia
1 review
3 helpful votes
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Don't even think buying anything from this fraudulent entity... they just want your money. Zero customer service... phony phone numbers... I reported them to the better business bureau and the Federal Trade Commission and NOW they are under investigation... Please report your experience to your local authorities... they have to be stopped and held responsible for their fraudulent business practices

Date of experience: August 1, 2020
Washington
2 reviews
9 helpful votes
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First time I ordered, I simply thought my order got lost... Second time, makes this a wigsbuy's policy to defraud consumers. Make sure to check time limitations on your credit card's dispute policies, you'll need it.

Date of experience: October 23, 2019
New Hampshire
1 review
0 helpful votes
Follow Brigitte C.
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I would give them 5 stars but there was no way to reach anyone by phone. The online chat service was very helpful and reassured me that I would get my wig on time. They were right. I was also happy with the quality of the wig. They also included a free net, clips, and a comb. The wig came from China but there was no shipping charge. I think this company would do well if they had a way to be reached by phone. Thank you for your service.

Date of experience: October 29, 2015
Utah
2 reviews
3 helpful votes
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Received the long hairstyle earlier last week and loving it. The blonde color matches with my complexion nicely. Being made of human hair, maintenance is no big deal. I pair it with skirts and trousers, and make many heads turn.

Date of experience: December 14, 2014
Minnesota
1 review
0 helpful votes
Follow Edith K.
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Scam— wrong product take your money send you terrible products. Go on their site and put your reviews they remove all the bad reviews no returns no working phone or email. What is the process of shutting scam business down? They are in based in China according to their phone code but say it is in Poland or CA

Date of experience: January 16, 2021
Virginia
3 reviews
31 helpful votes
Follow Sully Q.
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It's SO obvious that all of the 4 and 5 star reviews are from people with broken english who are not real customers. These people are FRAUDS, and they come on here writing fake reviews. I will never buy from these people ever again. Worst mistake ever! Buyer should not only beware, but should just stay away from this scam of a business altogether.

Date of experience: October 13, 2014
shriney y. WigsBuy Rep
over a year old

Hi there,
All our business reviews whether good or bad are from our customers. Good reviews is the biggest encouragement to us, but we also accept bad reviews, bacause they can make us understand our disadvantage, our business will become better based on this. I'm sorry that you gave a bad reviews without shooping experience or evidence, which will be unfair to our business and other pepole, please don't do so to any business in future!
Thanks for your review.

New York
1 review
0 helpful votes
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Dishonest Company
June 23, 2020

I purchased a wig from WigsBuy and it came late- the wrong color (way too dark compared to photo online) I immediately emailed them and requested a refund the SAME DAY IT ARRIVED. I did not open up the plastic to make sure it was returnable. I emailed 4 times and finally got a response 3 weeks later. Then they said it was past the "7 day return policy". I wrote back and explained. I just kept getting the same response and then one said they would give me a discount on a future purchase, then another said $10 for my trouble and disappointment. This is the worst company. I didn't read reviews because there are not on their website. The phone numbers and address do not work. Buyer beware!

Date of experience: June 23, 2020
North Carolina
1 review
10 helpful votes
Follow Joyce B.
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I paid them $157.00 through PayPal. After 90 days they sent me a golden blonde wig, which in no way resembled the wig I ordered. I ordered a dark brown bob. I am a black woman and I do not wear blonde hair. I contacted them several times by email questioning why order was taking so long (site says 7 - 15 days). After requesting refund, I got a reply stating item was on the way. 10 days later I got a blonde wig. After emailing and calling them, all I got was take a picture and send it to them. Ha! I am going to request that PayPal stop processing payments for them. Join me please. This site needs to be shut down.

Date of experience: July 28, 2017

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 246th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162