Keep your money do not waste it on this company. I spent $65.00 sending back the wig which cost me $310.00... This is a terrible company with horrible customer service. The got the wig back offered refund and then sent wig back so they say and me NO refund. DO NO ORDER FROM THEM AT ALL!
Hello,
Sorry, but as your can track, the package is on its way return to you.

Beatrice McLean
Fri, 07/30/21 3:15 pm

SEND REFUND! Customers should not have to beg for good customer
Service, you should honor your word, You took my money... I returned your
Product and now you will not do the right thing,
Honour your word and send my refund of $210.00 as offered/

On Fri, Jul 30,2021 at 3:15 PM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/30/21 3:15 pm

SEND REFUND! Customers should not have to beg for good customer
Service, you should honor your word, You took my money... I returned your
Product and now you will not do the right thing,
Honour your word and send my refund of $210.00 as offered/

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:29 pm

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:28 pm

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:28 pm

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:28 pm

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?
Send refund

On Sat, Jul 24,2021 at 8:35 AM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/24/21 8:36 am

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Sat, Jul 24,2021 at 8:35 AM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/24/21 8:35 am

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Fri, Jul 23,2021 at 10:57 AM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/23/21 10:58 am

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take? On Thu, Jul 22,202

On Fri, Jul 23,2021 at 10:57 AM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/23/21 10:57 am

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take? On Thu, Jul 22,202

On Fri, Jul 23,2021 at 10:57 AM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/23/21 10:57 am

******* refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take? On Thu, Jul 22,202

On Thu, Jul 22,2021 at 9:53 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/22/21 9:53 pm

******* refund 210.00 please you offered I accepted Honor it

The ticket has been created... how long does it take?

On Thu, Jul 22,2021 at 9:53 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/22/21 9:53 pm

******* refund 210.00 please you offered I accepted Honor it

The ticket has been created... how long does it take?

On Thu, Jul 22,2021 at 7:48 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/22/21 7:49 pm

******* refund 210.00 please you offered I accepted Honor it

The ticket has been created... how long does it take?

On Wed, Jul 21,2021 at 4:51 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/21/21 4:52 pm

******* refund 210.00 please you offered I accepted Honor it. I aml
Contacting my credit card company.

On Wed, Jul 21,2021 at 4:35 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/21/21 4:36 pm

*Wed, Jul 7,3:06 PM (6 days ago)*

To *******+DJEBX

Customers should not have to beg for good customer service, you should
Honor your word, You took my money... I returned your product and now you
Will not do the right thing,

Honour your word and send my refund of $210.00 as offered/

On Wed, Jul 21,2021 at 4:33 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/21/21 4:34 pm

Y
*Wed, Jun 23,4:00 PM This from You Honor it*## New message
## wig dispute Ticket #EKRC2 Lillian Wed, 06/23/21 4:00 pm
W**************P Hello, We will process $210 refund once you accept.
Beatrice McLe

*Wed, Jun 23,5:07 PM*

To *******+LG3SH

I will accept your offer - how soon can I expect my refund?
You offered $210.00 So where is my refund. You keep procrastinating but I
Will not stop until I get My MONEY BACK!

Lillian

hello,
We did not get the return package, we will full refund once we get the return item.

Beatrice McLean
Tue, 07/20/21 6:31 pm

Send the refund you offered of 210.00 and make this right! Thank you
The ticket has been created... how long does it take?

On Wed, Jul 7,2021 at 3:06 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/07/21 3:06 pm

Customers should not have to beg for good customer service, you should
Honor your word, You took my money... I returned your product and now you
Will not do the right thing,
Honour your word and send my refund of $210.00 as offered/

On Wed, Jul 7,2021 at 3:04 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/07/21 3:04 pm

Send the refund you offered of 210.00 and make this right!
Thank you

On Wed, Jul 7,2021 at 2:57 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/07/21 2:57 pm

thank you

On Tue, Jul 6,2021 at 10:30 PM beatrice McLean
Wrote:

beatrice McLean
Tue, 07/06/21 10:31 pm

Waiting for a refund of 21.00

On Sat, Jul 3,2021 at 2:30 PM beatrice McLean
Wrote:

beatrice McLean
Tue, 07/06/21 10:30 pm

This was an error you still owe me $210.00 for refund please send

On Sat, Jul 3,2021 at 2:25 PM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/03/21 2:30 pm

Send my refund you offered $210.00

On Sat, Jul 3,2021 at 2:25 PM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/03/21 2:25 pm

NO THANK YOU CANCEL all correspondence. Your company service is horrible.
DO NOT contact me again.

Beatrice McLean
Thu, 05/20/21 1:15 pm

hello,
How about we apply a 20% discount code for your new order?
No thank you, delete order will order someplace else. Beatrice McLean
5/20/21

Lillian
Mon, 05/17/21 1:07 pm

discount code is: C-DISCOUNT20

beatrice McLean
Tue, 05/11/21 12:29 pm

20" Body Wave #24 Lace Front Wigs 100% Indian Remy Human Hair
[LFRBW3353]

$330.99
Length: 20Inch
Color: #28
Cap Construction: Glueless Lace Front
Lace Color: Transparent
Cap Size: One size fit all
Lace Length: 3 Inch Lace Front
Custom Time: 60-90
Density: 180%(28Days) +$30.00
Construction Type: Closed Weft
Silk Top: No Thanks
Lace Material: French Lace
Baby Hair: Yes! Around Perimeter
Rush Order: Yes... what is my discount?
Free Gifts, Save: $25.96
$330.99

Lillian
Tue, 05/11/21 9:21 am

hello,
How about we apply a 20% discount code for your new order?

Beatrice McLean
Wed, 05/05/21 2:35 pm

RE: Ticket #DJEBX: W**************P
Cut the lace can not return... dissatisfied

On Fri, Apr 23,2021 at 11:01 AM beatrice McLean
Wrote:

Lillian
Wed, 05/05/21 2:25 am

Hello，
We can arrange the exchange for you,
Please kindly return it by post office and inform us the tracking number,

Please kindly place an new order and finish the payment for new order, we will full refund once we get the return of this order.

Please send this item back through Post Office. In order to avoid the
Tax, please put SYNTHETIC WIG on the invoice and write the value like
$20 low. As soon as we received item we will arrange the replacement
Or refund for you.
Return Address:
Xukui
Zhong'an International Building 1701
Zhongshan 3 road 162, Yuzhong District,
Chongqing, *******, China
*******1388

If you do not want exchange, we also accept return it for full refund.
Thanks,
Lillian

beatrice McLean
Fri, 04/23/21 11:01 am

THIS IS NOT THE WIG I ORDERED. I WILL NOT ORDER FROM YOU AGAIN. THE TOP
FEELS LIKE CARDBOARD AND IT HAS A PART UGH! BAD SERVICE. WILL KEEP IT AS A
LAZY DAY WIG HAHA
THIS IS MY THIRD TIME ORDERING AND YOU ONLY GOT IT RIGHT THE FIRST TIME. I
COULD NOT REMEMBER THE FIRST WIG i ORDERED IT WAS PERFECT.
RE: Ticket #DJEBX: W**************P

Lillian
Wed, 04/21/21 12:46 pm

W**************P
Hello,
This one has been shipped out, the tracking number is **************, you can track it on
www.fedex.com.
Feel free to contact us if you need further help.
Thanks,
Lillian

Beatrice McLean
Fri, 04/16/21 3:55 pm

Message: Status of order please

Chat now Powered by HelpDesk

Thank you for your response. Thank you for your assistance.Ok, thank you.

SCAM COMPANY FROM CHINA! YOU WILL BE SORRY! THEY ARE NOT REAL. THEY HATE AMERICANS AND STEAL!

WigsBy's refund policy is incorrect on their website and they lie in saying they would give you a refund. DO NOT FALL FOR THEIR MARKETING.

Alot of options for those seeking affordable wigs as option for hair loss

Nice products, easy process

I love it
The Products High quality
I've got my order as it should be

Thank you

Good selection and fair value

Totally Deceptive Company! Do Not Buy! Then they want you to commit mail fraud to return the wig!
1/29/16
This company is horrible! I ordered a Remy human capless wig from them in November. When it arrived, it was nothing like the picture they showed on their website as being the item. It was shorter, and much thinner. It is not Remy hair. It was not capless and had a fixed part. It doesn't look anything like the wig they pictured and that I relied on when ordering it.
When I went to their website, it said my order could not be disputed. No reason given. I filed a dispute with my credit card company and shortly after I recieved a email from WigBuy telling me to send the item back to them at MY expense. That postage would be over $40. I am happy to send the wig back to them AT THEIR EXPENSE. I do not want to keep it. Its not what I was told I would be getting, not what I ordered. I believe it is Federal Consumer Law in the US that if you are sent a product you did not order, a defective item or a wrong item that the merchant, not the consumer is responsible for paying return postage. For WigBuy, this should be quite simple. All they have to do is notify the shipper ( DSL) to pick the item up. Its called a call tag. For me to pay for shipping to China, it would be at least $40. I am disabled and on a fixed income, so this would be a hardship for me. Its not fair that I should have to pay to correct their mistake or deception.
Also, in one email from WigBuy, they say that when I return it, I should state the value of the wig as under $45. This is mail fraud. And also, if the wig were to be lost in the post, the most I would be reimbursed is $45, not the $174.68 purchase price. I responded that I was happy to return it, but that since it was the wrong item or grossly misrepresented, it was their responsibility to pay for return shipping. They could notify their shipper to pick it up. They refused, insisting it was my responsibility to pay return shipping. Its not, US consumer law states that if someone sends you something you didn't order.
Wigsbuy contested my dispute, saying I did not return the wig... BUT NEVER MENTIONED THAT THEY REFUSE TO PAY FOR SHIPPING! Needless to say, I am now continuing the dispute further by sending pictures and copies of emails from WigsBuy to my credit card company. I am confident they will see how deceptive WigsBuy is and refund my money in full.
In short, this company is a sham, rip off and cheating its customers. DON"T BUY FROM!
I am spending my day posting as many truthful, negative reviews against them as I possible can!

2/6/16. After i posted this review, they contacted me ( see msg they posted) asking for my order number so they could make things right. I responded with that and explained what the issue is and NEVER HEARD FROM THEM AT ALL! All I want them to do is to pay return shipping for the deceptive/wrong item they sent. I should not have to pay over $40 to correct THEIR fraud or mistake! A HONEST company would have resolved this IMMEDIATELY! NO RESPONSE FROM THEM!

Nice wigs and hair exensions

Great place to buy Women's Wigs