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WigsBuy

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Louisiana
1 review
0 helpful votes
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Nightmare
May 30, 2020

Bought a wig and paid $177 it looks like a skined rat. Every email and number I have called is a dead end. I want my money back. Item was mail from a company Tidebuy LLC. I am so pissed I am going to turn it over to an attorney. Word of advise. Do not buy from them. Rip off company with many names

Date of experience: May 30, 2020
KR
1 review
0 helpful votes
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Soft and thick wigs!
March 17, 2016

When I first got this hair and took it out of the package, I was instantly amazed by how soft it looked and felt. I absolutely in love on how thick it is as well seeing I personally love very thick hair. I have straightened the curls out to have a more natural match to my hair... Can't get over how much it blends so well to my natural colour and texture. Will order from wigsbuy again, here. Shipping was very quick as well.

Date of experience: March 17, 2016
China
1 review
0 helpful votes
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Disappointed!
September 25, 2017

This is by far the worst wig I have bought, and I have purchased approximately 8 wigs. It started tangling in the back within 4 days with shedding constantly. After 10 days, I called WigsBuy and was told to give it a good washing and conditioning. I did that and it lasted almost one day without tangles. I took it to a local wig shop, they did their thing and within one day it is tangling again. I was willing to pay extra for good quality -Very expensive mistake!

Date of experience: September 23, 2017
Pakistan
1 review
1 helpful vote
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Great
July 11, 2018

Bought a wig on wigsbuy for my sister (as a spare) and didn't really think that it would look like much- because it was so inexpensive. WRONG! It's a beautiful wig- looks really nice on my sister. It turns out it's her GOOD wig now, not a fill in for when she washes the others.
Order number: *******

Date of experience: July 11, 2018
Australia
1 review
0 helpful votes
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Fraud and Thieves
August 12, 2021

For months now, I have been chasing a refund for the wrongs wigs they sent me. They were fake not genuine human hair I ordered. The colour and style were wrong too. I sent the parcel by registered mail with tracking info. They have confirmed it arrived in China, but have not refunded me yet. They are dodgy an thieves. They keep saying they are waiting for the parcel to arrive. It's so frustrating and disappointing. I am having financial hardship and the refund would help me with my medical expenses. I wear a beanie most of the time or a bandena, do this helps a bit. No one should be buying from Wigsbuy! They should be kicked of the online shopping platform and banned forever. They are a an absolute disgrace!

+4
Date of experience: August 12, 2021
California
1 review
0 helpful votes
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This company is location in Poland/ China and you cannot get them to contact you back. My wig was size small and they did not want to exchange wig. So lost $135.00.

Amazon is a great place to buy a wig. Good prices and no problems with returns.

Date of experience: March 3, 2019
Canada
1 review
0 helpful votes
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I saw this site with all of these amazing styles and I was so happy because the one I had been using was getting low on selection.
Well little did I know that this is a total rip off, scam site! This picture of the hairpiece that I ordered looked nothing like the rag that I received. I ordered a human hair wig and received a non-descript synthetic piece of crap for $389.00 (277.00 US).
Needless to say that I am extremely disappointed. I come from a time when people gave good product because they want your business. These guys are for the one time rip off!
DO NOT BUY FROM THEM!

Date of experience: February 5, 2021
Canada
1 review
1 helpful vote
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Duty and taxes... ugh
February 17, 2021

The wig is okay but the custom charges and taxes to get it here were over the top. 1/2 of the price of the wig. I am NEVER ordering anything overseas again that doesn't have a warehouse or address in my country. NEVER. And sending it back? Forget it. Money down the drain.

Date of experience: February 17, 2021
Florida
1 review
4 helpful votes
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I ordered a wig from Wigsbuy that took months to get. The wig I received Does-Not resemble the wig I ordered at all.
Nor match the color... It is a joke! I don't believe anyone would even want a wig like the one they sent me. It is so ridiculous. I contacted them thou customer service 15 times and they do not respond. Please do not buy from this company! ( I ordered the beautiful wig in the picture and the same color and got some reddish short wig that is cut so uneven and looks nothing like the one I ordered)

Date of experience: July 16, 2020
Italy
1 review
4 helpful votes
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Never buy wig from this company! What I ordered is not what I received! The tie customer service is awful and they do everything not to pay you back! I purchased a $155+ wig and they wanted to pay me $45 back after you return the wig which costs over $130 to China from US!
I am so disappointed for not reading the reviews before placing my order. Terrible experience.

Date of experience: October 2, 2019
California
1 review
0 helpful votes
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Wig stinks
September 19, 2020

I asked Wigsby to cancel my order, after reading terrible reviews. They went ahead and shipped it. It smells like a dead animal. Washing it didn't help. Doesn't look anything like the wig in the picture.

Date of experience: September 19, 2020
Nevada
24 reviews
54 helpful votes
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False advertising
February 2, 2017

I ordered the wig Nia Long is wearing under African American Wigs. What I received was nothing like it. I got a wig that was so silky smooth, how can they call it African American wigs? The texture was not even close to African American hair. The part was also about 1" long, in the photo it's about 3-4" long. Finally, the lace was so light, it was for caucasian skin tone. How can they call this wig for African Americans? Just because they have Nia Long photo? The photo has nothing to do with the wig I received. Now, it's been 5 days and they have not responded to my return request. Thanks goodness paypal and Visa are on my side, they opened a dispute and gave me a temporary credit until they can reach the merchant.

Date of experience: February 2, 2017
shriney y. WigsBuy Rep
over a year old

Dear Customer,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id number so that I could be able to help you? Any other questions, please also feel free to send emails to reviews@wigsbuy.com, we will try our best to help you solve your problem. Have a nice day.
Wigsbuy

North Carolina
1 review
5 helpful votes
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HORRIBLE
October 30, 2018

I placed my order the beginning of October 2018 for 2 wigs. My card was debited 10/6/18 and on 10/27/18 I received One wig and the quality I am not impressed. The phone numbers listed I could not get a connection. I just send my second e-mail requesting a refund on the wig I did not receive. Today is 10/30/18. I will never order anything else from this company. I am very disappointed and stressed out.

Date of experience: October 30, 2018
shriney y. WigsBuy Rep
over a year old

Hi, we are so sorry for this. Could you kindly offer your order number so I can help you? Thanks! Nice day!

Pakistan
1 review
2 helpful votes
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Order number: 1037492
January 30, 2017

I received this curly African American wig yesterday. I tried it this morning to a friends party. I felt like a celebrity with all the hunks throwing flirty glances towards me. This fashionable lace front wig makes me feel younger and sexier.

Date of experience: January 29, 2017
Saudi Arabia
1 review
1 helpful vote
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Its cool...!
May 26, 2017

Very Impressed. I have been wanting to try a wig for a long time but with the cost of most wigs I haven't been able to. This is my first wig purchase and WOW! I love it! I even got my friend to order one after she saw how awesome mine is. It took a little bit to get the wig adjusted with the bangs to look natural but I didn't have to cut anything just did some styling. Comes with a wig cap, wig comb and of course the wig.

Date of experience: May 25, 2017
Jamaica
2 reviews
0 helpful votes
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Beautiful Wigs
April 16, 2017

I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.

Date of experience: April 16, 2017
Arizona
3 reviews
5 helpful votes
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Wrong wig sent
April 8, 2020

I ordered 2 different wigs I receive 2 of the same wig they offered a discount on the next order. This order is not right. I wanted to return it for a credit. Pay Pal I send it back at my cost of $101. I thought Pay Pal stood behind buyer & seller but dealing with this China base business it all for there benefit so buyer beware. I'm a widow on a fixed income I don't have $65 to give to a business or give away to a friend there suggestion.

Date of experience: April 8, 2020
Ohio
1 review
14 helpful votes
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The wig I ordered was the wrong size. Tried to return it. Customer Service said I could not return it and they would give me $10 back for the wig. I wanted the full refund. This is a scam company. They should not be allowed to do business. Sad that our laws cannot shut down this company.

Date of experience: June 22, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thanks for your review on us and we're so sorry for the inconvenience brought to you. But
Could you please send us your ID number so that we can help you as soon as possible? Thank you.

Best regards,
Wigsbuy team

Morocco
1 review
1 helpful vote
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Awesome! Love it
March 23, 2017

I shaved my head not too long ago, because I want to grow out my natural color (no regrets). But for the time being, I wanted something that I could wear while I'm out if I wanted to, so I decided to get myself a wig. This is my first one ever, and I got a say, it is so darn close to looking realistic. The only way you can really tell if it's a wig is if you look at the top and how the part is sometimes. It looks absolutely adorable with accessories, like the hat I'm wearing in the photo! It's a very pretty wig, but like what others have said, it can tangle, so I'd bring a brush with you if you go out in public. I bought another in a lighter color from this company, so I can have fun with 2 colors. I'm so happy with it I overall!

Date of experience: March 23, 2017
India
1 review
1 helpful vote
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I have been sick for over a year and losing my hair has been the most depressing issue. I have bought several wigs in search of a match to how my hair used to look and every one of them was a big disappointment until now. The wig I bought on wigsbuy a few days ago looks like my real hair, and my confidence have come back. Thank you!

Date of experience: June 17, 2015

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 197th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162