Wiggle

I'm currently working with Wiggle to get a resolution for a bike I received that was received with an issue. As far as I can workout Yodel courier caused the problem.

When I received the bike, the box was completely open at one end and the chain had come off and was stuck between the frame at the bottom bracket. Was this caused by the open box, or did the courier stop the bike from rolling in transit, by locking the chain?

Either way, the Yodel courier dismissed it and said "the box goes through many pairs of hands and so boxes open" even when huge staples are used? And Wiggle argued for Yodel's limitations which I thought was poor. If yodel has damaged the bike, then they should pay to fix it.

The few times I've ridden the bike I've noticed that the front chain wheels have a small wobble and the chain often struggles to shift up from the smallest to medium chain wheel.

However, I like the bike and would like to find a good outcome.

Apart from low-cost, why do reputable companies such as Wiggle use Yodel?

Do not order through cycle to work scheme! I ordered a bike 8 months ago with Wiggle. I ordered a lovely bike in small and some accessories. The bike arrived and it was a large, I could not even get on the seat! It also had scuffs and scratches. I returned the bike but not the accessories as we had used them. I thought it would be as simple as them sending me the correct size I had originally ordered. This was not the case. Still 8 months on and I still do not have a bike. I was told I had to pay them the £300 worth of accessories to get my full voucher back or order another bike from them. The bike I wanted is now not on their website and there are no other ones I like. I am not in the position to pay £300 outright, this is why I used the scheme in the first place. They don't contact you for days and have no phone number to call. This is the most unhelpful company I have ever had to deal with. I can either order a bike I don't want, try to find £300 from somewhere or just let them keep the money I have nearly paid off. Absolutely diabolical customer service! I am now in a really tough situation down to no fault of my own.

CThis website is a con! Buyers beware and stay away from this site. These trust pilot reviews are unreliable! I bought a pair of hiking boots for a next day delivery and today was given a different colour. I tried to contact them but they do not have a contact number or email address advertised on their website. You can only talk to them through a useless chat box, which disconnects at times. This is very unreliable and untrustworthy of them. Then Tim whom I spoke to said that they gave me the correct item even though it was obviously not as my order was a black and grey colour, instead I was delivered a blue and green shoe. They are so imcompetent. Considering that they are a company selling shoes, they should be able to carefully identify the correct colour the buyer orders. Apparently this is a common issue according to another review website named sitejabber and you will see what I am talking about.
See for yourself. I do not know how they got a 9/10 on trustpilot! Total waste of time! Site jabber is more reliable!

They sent the wrong one, emailed customer
Sevices and sent a picture, they got back saying yes they had and trainig had now been given to the offending individial, send it back to our returns wearhouse where a replacement will be despached, wasnt happy with this as its their mistake after this all further emails just fobbing, in the meantime get asked to review wiggle on trustpilot needless to say it wasnt good, get a quick reply saying the correct one would be sent immediatley only to find out the new order is a back order although the website shows in stock, it would apear that wiggle will take payment for orders they cannot meet give you the runaround then hopefully by the time they recieve the wrong item back they maybe will be able to, this is either company policy or its run by a shower of clowns either way use them at your own peril because I wont be again.

I ordered a pair of reebok legacy lifters on Friday the 31st of August ready for a competition on Saturday the 8th. I had a confirmation email saying that the shoes would be delivered on or before the 6th August. On 7th August they still had not arrived so I contacted customer services to find out when it would be delivered. I then received in my view a sarcastic email saying due to a mix up they would not be delivered and there might be some alternatives goodies on wiggle that could make up for this. Normally I wouldn't be to bothered but the fact I needed the shoes for 0800 Saturday for a competition. The annoyance is that they couldn't be bothered to let me know earlier in the week so that I could source a alternative pair.

I've been rather loyal to wiggle over the past 5 plus years, truly never had a problem with them. Fast shipping to Canada, great selection of items, and even when I had to contact them the would rectify the matter fast and efficient. BUT... I've recently ordered a few items over the last 4ish months, and things have gone absolutely awry. Most notable was when I bought a pair of fizik shoes and the packaging was terrible and the shoes arrived heavily damaged. Wiggles response: "we will inform our shipping department", along with a $5.00 credit. I told them they can keep the $5.00 bucks, all I want in return was for wiggle to maintain the care attention to shipping items that I had been use to over the past many years. So with that, I let the matter go and gave them another try with an order of bike chains - simple order- how can that be screwed up, right? Items arrived in a box that a five year old could have crafted with copious amounts of tape and scrap pieces of cardboard... but again the tiny plastic packages the chains came in were damaged and upon opening the package the chains were fine (how can you really damage chains tho?)..., but there was also a lonely tiny bag of heavily bruised and battered candy included in the box. Perhaps a nice gesture on wiggles part... but is that even safe to consume? And is that even appropriate? Bottom line - another heavily damaged item due to poor packaging. So. I tossed the bag of candy in the garbage... along with my loyalty to wiggle.

The prices are good but the customer service if you have a problem is terrible.
I bought one bike from them. The front wheel didn´t work properly when it left the factory and in Wiggle they did not check it, despite the say they do it thoroughly and even they include a checklist. After several emails, they advised me to take it to a mechanic which I did. The mechanic told me that the axle was damaged and that I should ask for a new wheel since if I manipulated it, I would lose the warrantry. I told them so and I even contacted the factory for a new wheel, their answer was:
We thank you very much for your request! First we´re quite sorry about the issue you are faced with your bike. But we can´t deal directly with you a end consumer needs always to get in contact with his dealer to clarify any issues. So please check what wiggle offers you, or they maybe should request a new wheel from our customer service department"

Wiggle didn´t want to contact the factory and offered me to return the bike. But they said that I might have to pay for the shipping cost if their mechanics considered that it wasn´t important. So I decided to fix the bike with my own money.

The campanile is totaly rubbish, no customer service, unfortunately have to give one star because its impossible to give 0. No more shopping with this idiots.

I bought some Adidas Glow Boost trainers with 'reflective features' on the top of the shoe, and wanted a refund as I wore them out for the first time at night, got home and they have big, luminous glow-in-the-dark strips across the back. There was nothing in the full description stating glow-in-the-dark patches, only 'reflective features' on the tops. Reflective and glow-in-the-dark are two very different things. These look like kids' PE shoes. The customer service agent basically said "well that's why they're called Glow Boost" and that she personally liked the glow-in-the-dark feature, and said I couldn't do anything about it. The name of the style isn't necessarily indicative of the features of the shoe, and a full description should always state something as major as I would never have bought them if I had known about the glow in the dark panels. In this case I wasn't able to see this feature when I unboxed them in daylight, so they were worn outside briefly before realising, and in this case I believe a refund should be given. I felt so belittled by the customer service agent and it was a really disappointing customer experience.

Wiggle shoppers beware. I recently received a 2019 DeRosa SK frameset from Wiggle when I actually ordered (according to their site and my invoice) a 2020. There are several differences between the framesets. My order states 2020 but the frame is clearly an earlier model. I brought this to their attention but they claim there is no inconsistency. The site continues to show 2020 models in the photos with the exception of the color I received but did not order (black - old style logos) which were added AFTER I informed them of the mistake. Now they show 4 2020 colors/frames (3 views of each) and 1 2019 color (the one I ordered) in the listing for the framesets. Also, expect to pay VAT ($187 USD for frames shipped to the USA). I had inquired about the possibility of VAT or other additional expenses but was not given answers from Wiggle, just a bill for VAT from the carrier they used. I have ordered from Wiggle previously and have been pleased enough but this experience has changed my opinion completely. It is especially frustrating that the site is still portraying incorrect information for the frameset even though they deny that is the case. Apparently they feel you should expect a 2019 even though you have ordered a 2020(?).

Never received the product. Company doesn't give a refund. Full on scam. Do not buy from this compoany.

Stay clear from using any company who use Ivry to save cost on the expense of unsuspecting hard working and honest customers who relay on companies who care less about people like you and me whose Ivry have made and will a 100% out of 8 in 10 of future customers have their experience becomes: 'A living hell'.
In the end, Wiggle, refunded and I hold them responsible for continuing to working with most evil Ivry, I have one thing to say to any businesses who continue using them to be responsible in keeping Ivry in business and should compensate every customer who purchase from you, who you let down by using unreliable couriers so to save £££ in costs. It's easy reverting to refunding "US" (your future /loyal customers such as myself' an avid cyclist who you let down).
I suffer from anxiety and the experience caused my blood pressure to shoot so high, needless to to say, made me very ill too from stress.
A message to wiggle, I know I'm just a drop in the ocean, equally, you lost a valuable customer who sticks up with business who deliver. Actually, the experience has helped me to save time and money in the future.
*By helping Ivry stay in business you not only encourage them to fail to deliver but to turn a blind eye on their couriers criminal activites allowing them to profite and make healthy additional income in the black market from goods stolen durung whilst on delivery knowing they'll always get away with their criminality.

Ps: To every customer who read this, you've been warned use them at your own peril.
My parcel was marked as lost! That's it,Ivry? And what about Wiggle? Refunding me only made my experience worse as I had to lose a day's earning by leaving work early. Thanks to you sticking up with Ivry not only you messed up my day, you almost caused me to lose faith in shopping online, as a result, I reverted to ordering from Amazon time again who as always delivered my parcel in style not once but twice the next day after the experience I had with you and Ivry.