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Wiggle
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website thubmnail of Wiggle
wiggle.co.uk
New Zealand
2 reviews
2 helpful votes
Follow Cassio V.
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Due to to the lack of information on the website I had an additional charge of NZD 408,76 on my purchase. I live in New Zealand and I did not know that the product would come from United Kingdon. And even though I had this information, once I found it on Google New Zealand and bought it from Wiggle New Zealand website, I would not imagine that I could be charged with import tax.
The information provided on the website, on the main page of the product give detail information about delivery and returns, but does not provide anything about additional taxes. Just later I realized there was the information in another link entitled "Terms & Conditions". Why not provide this information on the main page of the product, together with other information related to Delivery and Returns?
Considering I had the information that Wiggle would answer my question in 4 days, and DHL gave me 3 days to pay the taxes to New Zealand Custom, and I had no information what would happen If I did not pay the taxes in the 3 days, I have decided to pay the imported duties.
I am happy with the product, but not happy with the Wiggle Website information and neither happy with the company.
I do not agree that I had to pay for the taxes, considering I have bought it from a New Zealand website and also the absence of information about it on the main page of the product on Wiggle Website or even some kind of alert about it before the purchase.

Date of experience: May 30, 2020
GB
1 review
0 helpful votes
Follow Marvin L.
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Good form
April 19, 2019

Easy purchase and transaction for a press fit bottom bracket for my new MTB with chainset and all for a good price too

Date of experience: April 17, 2019
RU
1 review
0 helpful votes
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Bad to customers
September 17, 2021

Не уважают клиентов! деньги сняли, а нет заказа *******806. Не уважают клиентов! деньги сняли, а нет заказа *******806.

Date of experience: September 17, 2021

Overview

Wiggle has a rating of 1.5 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wiggle most frequently mention customer service, next day and phone number. Wiggle ranks 69th among Cycling sites.

service
26
value
20
shipping
23
returns
21
quality
18