Wiggle

Ordered two jackets which they said were picked and packed, then the day after the promised delivery day received an email saying there was a problem with the delivery address and they'd been returned to them. The Yodel tracking, however, never clicked through, so I don't believe the items were ever sent in the first place. Disgraceful way to treat a returning customer - it won't happen again as I will shop elsewhere.

I've used wiggle for 10 years but never again after the last two experiences. Both times I've paid for next day delivery with dpd and they have sent with Evri who are thieves and liars, the driver has stolen both parcels. Wiggle refuse to refund me. They have their tongues deeply lodged in Evri an*s. They probably team up together to maximise profits. Wiggle and Evri are lying s*um bags. Refund my money immediately.

Horrible experience. Stole my money and don't reply to e-mails (at all).

This company is one of the worst I have ever dealt with. About a month ago I bought and subsequently returned two pairs of shoes. One of these returns was processed and refunded, the second was not.

I have sent multiple e-mails over the last two weeks and had absolutely no replies from this company. I am now having to raise a PayPal dispute.

Avoid this company at all costs, they're crooks and they'll take your money and ignore you.

Ordered a bike bag. Significantly delayed delivery even with consideration of the pandemic. Made wiggle aware of this. Proceeded via their nominated courier to deliver then late despite knowing I had left the country and offered no alternative solutions.

I ordered shoes and got a bike helmet instead. Their standard reply email referenced work in April, although we were well into May. It then took 48 hours for them to respond. Despite them messing up the order, they wouldn't correct it until receiving the wrong item back. No contrition. Not the customer service experience one would expect of a major brand.

I ordered a pair of Haglof trousers. Courier was Evri who have still to deliver them after 3 weeks in transit. Problem is I cannot contact Wiggle to chase them up, no phone number and they do not reply to emails. Will not be using them again

The order I received was so poorly packaged both ends of the box were open. Two items were missing and the tire I ordered was the wrong width. I contacted them two days ago and have heard nothing back. I know it's a busy time of the year for retail but this is ridiculous.

Purchased Fox 34 factory forks@ £989.00, arrived with no packing tape around the box, box was part open, after fitting I found the right-hand bush appeared loose, there was a nocking sound when braking, tried to phone, live chat, email, no reply. 18 months later still no live chat, so I am having Silverfish repair the forks for me at over £100.00. Please give these muppets a miss, why ever did Chain Reaction cycles sell out to them. Bob

Wiggle is going downhill, quickly. Since the most recent update the service has gone slower, and the delivery company they now partner up with, Evri, is absolutely awful.
Have been receiving the same message for days from Evri "we couldn't deliver since you were not in", however, we have a reception staffed all day.
Contacted Wiggle multiple times to ask for assistance originally, then to cancel the order and get a refund, but they have not responded once.
Lost me as client and will recommend to all my network to think twice before ordering form them. There are plenty of other online retailers with very similar prices and much better service.

From the moment of "BUY" to the final communication. Nothing but, department of redundancy dept. while dragging their feet in each and every step, non responsive, digitally: could not cancel duplicate unintended purchase, in 3 min. From transaction, [5 min is their limit/not true] in drop shippers hell, each step was beyond tedious. And the fee discounted from Belfast Ireland/San Diego. On a package that i refused receipt of post, as per their direction. In short, $20 USD for the privileges' of being annoyed and ignored, with a confusing, "Don't Confuse Us" with further inquiries message in E-mail response. Or we will drag our feet more obtusely? The model of success is apparently not in the cheap/discounted product: wiggle/chain-reaction-cycles, but in the global shipping game, clipping as they go..

I ordered two HUUB Small buoyancy swim shorts and they sent me two Small sizes, but they were different lengths. I sent them a picture and asked to have the larger size sent to me and I'll return the smaller size, but they refused. I have to send both back "for inspection" which can last 14 days so I said screw it, I want my money back. This is a company that is tied up in their policy underwear at the expense of the customer.

Absolutely appalling company, paid over £37.00 for goods and never received them. Complained many times only to be ignored, even when presented with evidence from Evri that their curiour hadn't delivered to correct address they still wouldn't warranty a claim. Don't buy anything from them as they're ignorant.

I ordered a Huub Anemoi Triathlon suit from Wiggle. When it arrived it was not the same model as what was advertised on their site. After contacting them they admitted to the error and I responded to them that I would like to take delivery of the item that was advertised but they refuse to do this. They also said they would update their webpage with the correct pictures.
Now almost a month has passed and they are still using what they admitted was wrong pictures for this item so they are still basically continuing to scam clients even though this has been reported to them.

Be careful when ordering items from Wiggle as it might be a huge waste of time and money as you might not get what you ordered.

Terrible customer service. You cant talk to someone on the phone, they seldom respond to emails your only option is online chat which you can also seldom get some hold of someone and when you can they are completely unhelpful.

My order got 'held' for two weeks for no reason. Bike was the wrong size, website said returns were free, but hidden in small print for any bike discounted by more that 15% it says you have to pay. God help you if you buy through a cycle to work scheme as they only offer refunds and then you have to reorder. I have literally spent hours trying to sort this out.

Go to Evans.

Ordered 2 items at a higher price than elsewhere due to them being advertised as "in stock" with Wiggle, and I needed them quickly.
After I ordered, it turned out that one of the items wasn't in stock which caused a delay to me receiving the item. Obviously this took away my original reason to chose Wiggle (and therefore pay more) in the first place.

Contacted customer services, which is absolutely terrible. Honestly it's really really bad! No phone number, just a contact form which led to an email which didn't acknowledge or resolve any of my issues. 3 emails later, and all I've gotten is ‘standard/template' responses that don't help at all.

Now they're being funny about refunding me too. Avoid avoid avoid!

I have come to believe that the customer service department doesn't exist at these clowns. Several messages and not once, (apart from automated mail of no use), have they ever responded. Live chat is another bad joke, it's always busy. I am stuck with a £1,000 bike. There system when I try to return it says speak to customer service, unbelievable. How are they allowed to treat customers like this. I am so annoyed and wished I had never dealt with them. Do so at your peril!