Wiggle

Black men only make 1.5% of the population yet they feature in more than half of the man menu navigation images! What about Asian men? Or even black women? I will try to buy elsewhere unless you work on diversity as far as the representation of 'ethnic' population goes.

Long story short.
I placed an order for a 650 inner tube, after about 5 hours I found a new one in my shed. Quickly I've wrote to wiggle asking them to cancel the order. The reply was stunning: "To ensure we get you your order in the quickest possible time, there is only a very small window to cancel or amend. This is due to the majority of our orders being processed and dispatched within hours of being placed. With this being said, unfortunately we are unable to amend your order because it has already been processed in our warehouse system."
I replied saying that in UK is a 14 days cancellation policy if you purchase anything online or over the phone.
No reply from them.
I did received the item, but I don't need it anymore.
Up to you, but I'll take my business elsewhere.

As stated above; Wiggle sucks! I have ordered several times with Wiggle, due to their good prices. However, that's done now. No more! The low price is not worth all the hassle if the product is not good. And unfortunately, that seems to be often with Wiggle. And like mentioned in this forum; customer service really is ridiculous!

Latest order: Windproof gloves. According to the size chart on the Wiggle site I order a size L and guess what: too small. So I send the product back at my own expense (don't even think that Wiggle will reimburse you in this case)! I told them send me a size XL. What happens: I get again the exactly same pair of gloves! Yes, size L. Tried to solve this with customer service but they do not respond quickly in case of problems. Never again!

I have used Wiggle for many years, but since dealing with their customer services I shall not be going back. Months of time wasted trying to find out what is happening with warranty claim and in the end had to demand my money back, which they duly refunded and described as a good will gesture. Surely returning my money after they have failed to repair or replace their defective product, is a legal obligation, not a good will gesture?

Bought a 2Xu wetsuit that i particularly wanted. It arrived dirty, with 5 seam gapes, and the pattern on the neck worn off. No labels also which has me thinking it was a demo or a used return.
I put in a complaint, and was offered 10% off an entry level wetsuit and expected to return the current one at my own cost (probably costing more than the discount on the unwanted wetsuit).
I suggested a refund of the difference of what the wetsuit would have cost second hand and have got crickets in return. They have also not address the fact that their was a missing item (wetsuit lube) that should have been in the order.

I purchased a set of Park Tool side cutters and received a chain and a chain locator! A small issue in the grand scheme of things... However customer service is non existent and trying to get a response is impossible as no phone number, online chat not working and email responder says 4-6 days and if not then email again!

My advice would be to not purchase from this company as they do not appear capable of dealing with the small issues...

Ordered a pair of Salomon Hiking Trainer... Great.
Item arrived the next day while I was out... Great.
Item was left at the front door, in clear view from the road with no gate, nit in the pre agreed location of rear porch behind a latched lock gate... Not Great.
Emailed Wiggle, got a response within 12 hrs with a Denial of receipt form... Okay.
No response for 5 days to emails being sent daily requesting an update... Terrible.
I have used Wiggle for years, this will now stop, I will be taking my business elsewhere, as after sales service as just as important as before says service!

There is nothing good to say here. After the bike developed a problem I started the long never ending email msg, s which get know where fast. I asked for a bike box from day one and never got one. That waisted 31 days of my life. I had to find my own box from a local bike shop. Arranged parcel Force to collect the bike which has to go to NI. I'm sure that's just CRC. I'm now 61 days without a bike or my cash. I hope to never be involved with the wiggle web again. I have now asked my credit card to step as wiggle customer service is diabolical. Avoid like the plague.