Wiggle

I wanted to make a change to the gearing on my bike. My local bike shop gave me a quote that I wasn't prepared to pay so I did a bit of looking around online. Being a bit of a novice I found Wiggle a very helpful site and the info provided gave me the confidence to make the purchase. I got the new gearing and the tools to do the job for quite a lot less than the shop wanted, made the change myself and so far (150 miles to date) my handiwork seems to be holding

Wow! What a terrible transaction with Wiggle! So I made an order, updated my address details and made payment with my current address, so I gets the confirmation email and sure enough the order is shipping to my old address. For some reason my old address remained as the shipping address (kind of easy oversight when ordering on phone right?) No fewer than 05 minutes after the email landed I mailed Wiggle to let them know that the address is wrong. Their response. We cannot change it once the order has been placed, we cannot refund, if the person at your old address takes in the parcel you need to go there and get it! In a global pandemic where we are staying home to save lives IM ABSOLUTLEY DISGUSTED sooooo bad!

I bought a Wahoo Kickr Snap from Wiggle. Over £400 for a turbo trainer but the winters are long and my derrière isn't going to shrink itself. All was good in the land of virtual cycling until I plugged the Kickr in and sparks flew from the power supply like Jennifer Beals was doing a bit of welding behind me. I contacted Wiggle to see if I could return just the power supply rather than the whole trainer with its incredibly weighty flywheel. You'd think given that this was a matter of electrical safety and a potential threat to life, since there are 240V going into this faulty power supply, that Wiggle would want to get to the bottom of it. Apparently not so. They refuse to call me, provide a phone number where I can call them, or reply to my emails. This beggars belief. I've passed the matter to trading standards since there's a very real safety issue here.

So this is my situation with this website, Saturday 14 I place an order of 156 pound pair of shoes and pair of Spd cleats with a next day Delivery, on Sunday 15 at 11:18 an update from Hermes, were sorry your parcel has been delayed, from that no more update I can't contact Hermes because apparently is another company made by robot, from Sunday evening wiggle said, no we are not responsible for this, thank you wiggle for leave your customer alone after purchasing something, no more money for this rubbish and ridiculous website, better to put the money inside a rubbish bin, last thing for your CEO sir or lady, instead of running a website go to work as a cleaner for hotels or public toilets I think is better for you, and leave this business to serious people

Absolutely shocking company. Ordered a jacket which, unfortunately, was too big when I tried it on. Returned it immediately by Collect+, at my own expense. After numerous emails and attempts at online discussions', finally received a refund today - nearly 3 weeks after sending the item back. It is totally unacceptable to hang on to customers' money for so long, especially when Collect+ tracking confirms that the item was received by Wiggle over 2 weeks ago. The jacket in question was supposedly reduced by £10 - by using an online code - however, I subsequently found it at another outlet a further £10 cheaper than the reduced price offered by Wiggle. Fair enough, I accepted that this was my own fault for not scouring the internet for long enough prior to purchasing; however, when you factor in the delivery charge (which other companies do not charge) and the original Wiggle jacket price, Wiggle turns out to be £24 more expensive than its rivals for the same item! Do not use Wiggle, they will overcharge you for items that are available cheaper elsewhere, charge you for delivery and hang on to your money when you return an item (having paid for the privilege of doing so).

I ordered on line a saddle that was confimed to be shipped with a certain delivery date. As the saddle was not delivered at the delivery date, I requested an update on the status of my order. The reply that I got was that something went wrong with the scanning and that the saddle was sold out. It must have been sold to someone else. Wiggle did confirm my order. I went for a shipment FOC, did this trigger that they sold my saddle to somenone else? This was my first order with Wiggle and at the same time the last one. I just expect a delivery after a confirmed order.

This is the first and last time I am shopping on Wiggle. While they may have a wide range of products, at competitive prices - similar to Amazon etc, I will not be using them again. For comparison, I usually use Chain Reaction or Evans Cycles out from the UK. I have NEVER been disappointed by them - I know exactly how many days it will take for the order to be placed and delivered.

I recently placed an order on 1 May which was fulfilled on shipped out on 4 May, and I am still waiting for the delivery on 13 May. The shipment has landed in Singapore on Sunday 10th May and it's still not out for delivery. How big is Singapore? Their shipping is terrible and NOT CHEAP.

Created an account and order but never received confirmation. Called customer service to ask if they could find my order (by name) and they could not. I told them I thought I may have entered an incorrect email address. They had no way to check. They told me I had no orders and to create a new account and enter the order again. I did so
2 weeks later I got both orders. I want to return one, but don; t want to pay since it was not my fault. Furthermore, I had taken the time to ask if my first order went through and was told no.

Now they will not pay for postage to return their mistake because it does not fall into their return policy. I cant even return these items because they don; t show on my account (because the first account was supposedly not correct). So, I'm not paying for postage to return the items in hopes that I may get a refund. I've already wasted 4 hours of my time over $20. If they were truly concerned about customer service, they would give me access to the bad order, allow me to print a label and then credit the postage. Now its my problem.

Never again and no way i would recommend this company