Carol W.

Absolutely shocking company. Ordered a jacket which, unfortunately, was too big when I tried it on. Returned it immediately by Collect+, at my own expense. After numerous emails and attempts at online discussions', finally received a refund today - nearly 3 weeks after sending the item back. It is totally unacceptable to hang on to customers' money for so long, especially when Collect+ tracking confirms that the item was received by Wiggle over 2 weeks ago. The jacket in question was supposedly reduced by £10 - by using an online code - however, I subsequently found it at another outlet a further £10 cheaper than the reduced price offered by Wiggle. Fair enough, I accepted that this was my own fault for not scouring the internet for long enough prior to purchasing; however, when you factor in the delivery charge (which other companies do not charge) and the original Wiggle jacket price, Wiggle turns out to be £24 more expensive than its rivals for the same item! Do not use Wiggle, they will overcharge you for items that are available cheaper elsewhere, charge you for delivery and hang on to your money when you return an item (having paid for the privilege of doing so).