Barry k.

Created an account and order but never received confirmation. Called customer service to ask if they could find my order (by name) and they could not. I told them I thought I may have entered an incorrect email address. They had no way to check. They told me I had no orders and to create a new account and enter the order again. I did so
2 weeks later I got both orders. I want to return one, but don; t want to pay since it was not my fault. Furthermore, I had taken the time to ask if my first order went through and was told no.

Now they will not pay for postage to return their mistake because it does not fall into their return policy. I cant even return these items because they don; t show on my account (because the first account was supposedly not correct). So, I'm not paying for postage to return the items in hopes that I may get a refund. I've already wasted 4 hours of my time over $20. If they were truly concerned about customer service, they would give me access to the bad order, allow me to print a label and then credit the postage. Now its my problem.

Never again and no way i would recommend this company