DANIEL L.

Wiggle shoppers beware. I recently received a 2019 DeRosa SK frameset from Wiggle when I actually ordered (according to their site and my invoice) a 2020. There are several differences between the framesets. My order states 2020 but the frame is clearly an earlier model. I brought this to their attention but they claim there is no inconsistency. The site continues to show 2020 models in the photos with the exception of the color I received but did not order (black - old style logos) which were added AFTER I informed them of the mistake. Now they show 4 2020 colors/frames (3 views of each) and 1 2019 color (the one I ordered) in the listing for the framesets. Also, expect to pay VAT ($187 USD for frames shipped to the USA). I had inquired about the possibility of VAT or other additional expenses but was not given answers from Wiggle, just a bill for VAT from the carrier they used. I have ordered from Wiggle previously and have been pleased enough but this experience has changed my opinion completely. It is especially frustrating that the site is still portraying incorrect information for the frameset even though they deny that is the case. Apparently they feel you should expect a 2019 even though you have ordered a 2020(?).