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Keeley H.

Contributor Level

Total Points
81

1 Review by Keeley

  • Wiggle

2/24/21

Do not order through cycle to work scheme! I ordered a bike 8 months ago with Wiggle. I ordered a lovely bike in small and some accessories. The bike arrived and it was a large, I could not even get on the seat! It also had scuffs and scratches. I returned the bike but not the accessories as we had used them. I thought it would be as simple as them sending me the correct size I had originally ordered. This was not the case. Still 8 months on and I still do not have a bike. I was told I had to pay them the £300 worth of accessories to get my full voucher back or order another bike from them. The bike I wanted is now not on their website and there are no other ones I like. I am not in the position to pay £300 outright, this is why I used the scheme in the first place. They don't contact you for days and have no phone number to call. This is the most unhelpful company I have ever had to deal with. I can either order a bike I don't want, try to find £300 from somewhere or just let them keep the money I have nearly paid off. Absolutely diabolical customer service! I am now in a really tough situation down to no fault of my own.

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