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White Fox

whitefoxboutique.com
casual, lounge, evening & party womenAge 19-25, 26-45
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About the Business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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Reviews Summary

White Fox has a rating of 2.4 stars from 1,027 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with White Fox most frequently mention store credit, black friday and phone number. White Fox ranks 56th among Women's Clothing sites.

service
504
value
490
shipping
514
returns
383
quality
452
This company does not typically respond to reviews
Florida
1 review
22 helpful votes
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Horrible Customer Service
September 11, 2020

I followed their sizing guide and ordered my normal size accordingly. Everything came too big. Instead of being helpful they told me it was up to me to shop the clothes back which was $100 just for shipping! Will absolutely NEVER shop here again. Rude and unhelpful, and their sizes are inaccurate. Now I'm stuck with $120 worth of clothes that won't fit.

Date of experience: September 11, 2020
Australia
2 reviews
7 helpful votes
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Do not value customers. Inaccurate sizing guidelines. No exchange policy. Do not take responsibility or acknowledge that they may be wrong. In order to exchange, you have to pay to return the item. Receive a store credit and then reorder. Absolutely ridiculous. Arrogant customer service staff. Overpriced. Quality similar to Boohoo but double/triple the price.

Date of experience: August 30, 2018
Florida
1 review
0 helpful votes
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Terrible customer service
December 8, 2022

I ordered a sweatshirt in a S/M. It arrived and I was so excited! The sweatshirt they sent is a large but accidentally had a paper S/M tag. I understand things happen but I am not getting any response from them. The quality seems great but it swims on me. I can't get a response by email either. I will give it a few days before I dispute with my credit card company. Buyer Beware!

Date of experience: December 8, 2022
Canada
1 review
0 helpful votes
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Amazing!
November 28, 2020

I started to buy at white fox because of Sarah day, and now I can't stop buying! I am loving everything and the quality is really good. I'm all they way in Montreal Canada and the shipment took less then 7 days so that's a huge plus.

Date of experience: November 28, 2020
Canada
1 review
1 helpful vote
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Scam
October 13, 2022

This company is a scam. It has taken 4+ weeks to try and return a pair of pants they sent to me broken. They have zero accountability and horrible customer service. Trust the bad reviews people there are many other brands that are way better quality and don't ship their things broken and then make you pay a ridiculous amount for them.

Date of experience: October 13, 2022
California
1 review
2 helpful votes
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I purchased three pairs of neon bikinis this summer and haven't been able to wear them until recently.
I wore a neon pink bikini to the pool and the bottoms completely faded and turned purple.

Should I not be wearing the bikinis in the pool because there's a little bit of chlorine? Am I just suppose to lounge in these bikinis?
So disappointed because they actually fit really well and they were so cute.

Not sure if I'll be purchasing future bikinis from this shop.

+1
Date of experience: November 25, 2019
Canada
2 reviews
1 helpful vote
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Love it!
March 18, 2022

First time buyer of white fox. My boyfriend purchased me a bikini. I got the Tahiti bottoms and st Lucia top both in wild bloom print. I am a 32.5 inch bust and a 26 inch waist. 5'2 and 123lbs. It fits perfect. Looks adorable. Stitching is perfect. Amazing material. Thicker than I expected. Can't wait for summer!

Date of experience: March 18, 2022
Tennessee
1 review
7 helpful votes
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Ordered a christmas present and it took them 19 days to fulfill the order. It's been 27 days since I placed my order and the package is STILL sitting in Sydney, AU. If you can't do better than that, then don't sell internationally. Ridiculous. No way this Christmas present is arriving anytime close to Christmas and it was ordered 11/23.

Date of experience: December 19, 2023
Australia
1 review
0 helpful votes
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White Fox is one of my favourite online clothing stores. Their products never cease to amaze me, with such high-quality clothing and accessories. Always have a great experience shopping and to top everything off shipping is so quick that I am able to flaunt my new wardrobe pieces feeling confident and beautiful in it!

Date of experience: November 21, 2020
Minnesota
1 review
0 helpful votes
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Buyer Beware!
January 2, 2023

The initial communication was really great when I ordered on November 21. I did not pay for expedited shipping so it said it could take up to 20 days to ship. OK that's fine. The week of Christmas I started stalking customer service, mind you there is no phone number to call, and at first I got an email back stating that since I didn't pay for expedited shipping it would take a while to get through customs. I explained that I did get something saying that the order was delivered, but it showed up somewhere in Australia, since that time I have sent about 20 messages with no response I have two girls that both wanted stuff from this place for Christmas and were disappointed. Today is January 2 and I just looked and it's still shows as sitting in Australia. The very strange thing is that I have a couple of friends that also bought clothes for their daughters that arrived in about a week. How does that happen?
Ugh. Stay away from this company

Date of experience: January 2, 2023
Texas
1 review
1 helpful vote
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Ordered July 27th…still not received order
September 9, 2022

Beware, you can be waiting months and still not receive your order. I made the mistake of ordering from this company. I have emailed and asked why it's taking so long…. Order went through July 27th…. I still don't have it, and they don't know why or where carrier has it. They've asked me to look into it, because it may speed up the process. It's their responsibility as a company to research and use the best carriers for their customer…and if the package is not delivered, lost or can't be tracked …. They should figure out why and inform the customer that has already paid for items, rather than give them their job/responsibility.

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
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Shopping Experience
August 21, 2023

The shopping experience was the best ive ever had online. White Fox Boutique always has so many sales, even though their prices are already affordable. They have the cutest loungewear and sets EVER. I am absolutely obsessed with how comfortable, but cute their clothes are.

Date of experience: August 21, 2023
New York
1 review
0 helpful votes
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Horrible service
December 18, 2023

Ordered merchandise well over a month ago. Emailed several times to question status only to receive automated message, still no response and now what was supposed to be Christmas gifts will arrive after Christmas.

Date of experience: December 18, 2023
Washington
1 review
1 helpful vote
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Ruined Christmas!
December 24, 2023

Ordered over a month ago, still not here Christmas Eve! Ridiculous! If u can't get orders out in a timely manner, don't have an online store. Hundreds of dollars I don't have to go get my daughter other gifts.

Date of experience: December 24, 2023
California
1 review
0 helpful votes
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Great store
March 20, 2022

I've mostly gotten swimsuits from here but from those purchases here is what I can tell. The material is great and pretty comfortable and a lot of their designs are cute. I haven't had them for long so idk how well it'll hold up but so far it's doing great, it hasn't stretched out or gotten weird like bathing suits do when in chlorine for a while. It is a bit overpriced though, you could find some of the stuff at Amazon or at Target.

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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I was super excited to order from this site after watching many of the influences that try on the cloths. I was attending a high level business festival in France and ordered for this reason. First I did not get the dresses in time for my trip. When I got home fourteen days later still excited to open my package and try on the dresses. They were very small with a poor fit and super cheap material. I am just blowing off returning since it is such a headache! Do not order unless you are olive oil skinny!

Date of experience: June 26, 2019
Australia
2 reviews
2 helpful votes
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My new fave boutique!
November 24, 2020

I've seen white fox all over my IG for sometime now, but finally bit the bullet and made my first purchase recently. Honestly, I am so impressed with the quality of products (esp the white fox own brand!), the customer service is amazing, prices very reasonable, and shipping oh so fast! I'll definitely be purchasing again in the future x

Date of experience: November 23, 2020
Michigan
1 review
5 helpful votes
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I purchased a garment, only to find that it practically disintegrated during its first use. To say I'm disappointed is an understatement. I firmly believe in reasonable wear and tear, but what I encountered was far from acceptable.

While White Fox offered a 50% discount for a repurchase, it doesn't ease my disappointment. What I truly desire is a replacement or a refund. Frankly, I'm hesitant to invest more money in their products until this issue is resolved and their quality improves.

Date of experience: September 5, 2023
Maryland
1 review
2 helpful votes
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This is so sad, all I had seen was good reviews for white fox until I got here. I ordered the attention seeker mini dress going on to two weeks now, and it still has not been even shipped out. This is especially frustrating since I paid for the 2-7 days shipping, to no avail. I leave the location I set the delivery for in about a week, and it would just sit here, unused for the purpose it was bought. To take people's money and not even communicate and give them an expected date is so sad and dishonest. I really hope they hire more people and fix their customer service because it is money down the drain.

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
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Great experience
December 2, 2020

There were really good sales going on the stuff that I wanted to buy. Plus shipping was not that
Expensive for Canada which I am really happy about! Also everything I order always ships super fast. Whether it's coming from Australia or the States

Date of experience: December 2, 2020