White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I purchased a dress and had to guess the size because the sizing chart was highly inaccurate and unhelpful. The dress was way too small. When I went to return it, they only allowed me to get store credit and charged me $11 to generate a shipping label that I had to pay for to return ship. I will never order from this online retailer again. Very bad quality product, too, given the price. GIVE ME MY MONEY BACK!
I loved my order, the attention from the support team, and the easiness to track the order. White fox has the best collections to keep you trendy
Company is holding my money for products not received! They say they were lost in transit and it's not their responsibility? Beware of this company as they said that I can only have a store credit and all I want is my money back.
I love white fox soooo much! Everything from white fox is great quality and there is clothes for every occasion! White fox truly is my favorite brand!
Tamara responded back within 24 hours of my email! I was worried I wouldn't receive my package on time for Coachella. She was able to assure me the package would arrive in time and was so sweet! I'm so excited for my order!
You can tell a retailer is shady when their return policy is odd and their customer service is non-existent, let alone purposely delayed to make the most out of that shady policy.
I bought a couple clothes to do a review, and accidentally double-purchased an order due to a system error and shipping differences, I tried to reach out in panic to both email and chat with a full explanation and asking that one of the orders be refunded, the chat - despite being sent in the middle of their workday (9AM to 5PM Monday to Friday AEST) was never answered after it mentioned I was going to be reached out to in <12min, I have been keeping that chat window open for a good hour, nothing. After diving into their policies, I then find out that even though I sent the request within moments of my order, they, by policy, WILL NOT REFUND EVEN A CANCELLATION, only store credit, and "conveniently" can't guarantee being able to cancel an order even right after placing it because it takes them 2 days to get back to you.
Not even shein is this shady...surprisingly, the only way i'll ever shop here again is if this is resolved understanding the circumstances and I am properly refunded. Please don't waste your time for this level of clothing quality!
I waited for the major sale I ordered almost $400 (after %) worth of clothing from WhiteFox. I live in public housing in my country and I opted for signature on delivery but that was not carried out as per my instructions and my parcel got stolen since it is an open space and people walk to and fro to pass by. I tried to explain the living situation to them. Whitefox has been extremely unhelpful and not a single bit empathetic to my situation. Extremely upset and will not recommend shopping here!
I understand they don't do refunds for "change of mine", however mine wasn't a change of mind. The guidelines on the website were incorrect and falsely advertised. Never shopping here again nor my friends/family.
Would rate this 0 stars if I could. Package arrived and was missing some things that I ordered. Customer service refused to send me the missing pieces and refused to refund me. Very disappointed and feel like I flushed my money down a toilet.
All I can say about their lounge wear is yes. YES YES YES. It is my favorite loungewear I've ever owned. So so soft, long enough for my 5'11" body, and of course adorable.
I emailed the team at white fox, they were so quick at getting back to me and helping me with my enquiry!
Definitely will be buying off them again. :)
I overlooked the normal shipping speed was so long and contacted customer support to switch my shipping speed and they were extremely quick to respond and update my shipping speed. Will now be able to receive my order in time for my event!
They fixed my issue so quickly! Amazing customer service and the clothes quality is amazing as well. I will continue to buy from them
I hope everyone has the pleasure of speaking with Hannah. She was SO helpful and so nice. She helped me solve my problem so easily! She made my entire week and I have never encountered a rep as pleasant as Hannah
Right after placing my order I realized that I needed my item much sooner than the standard shipping allowed for. I emailed the support team immediately and Mia reached out in a very kind matter and helped switch my order from standard to express shipping, leaving me relieved! Appreciate the White Fox team!
Amazing customer service that helped me change my shipping and address for my order when it was already placed.
I placed an order for a dress to wear on my birthday. After selecting regular shipping, I realized it wouldn't arrive in time. I emailed the customer service team, explaining the issue and inquiring whether or not I could change the shipping to express. They answered less than 48 hours later, updating the shipping and doing it free of cost. This means I will have the dress in time! I was amazed with the service, the best I have ever dealt with!
I was able to change my order from domestic shipping to express thanks to Mia from white fox customer service, I received a response within hours I'm waiting for my order now to review the clothing so far so good!
This is my first time ordering from White Fox and I accidentally chose standard shipping instead of express shipping since the outfit I was purchasing is for an upcoming event. I was worried my package wouldn't arrive on time and emailed their customer service team asking to change the shipping speed. Daniela responded immediately and was able to switch my shipping to express free of charge Amazing customer service and I will definitely be purchasing from them again in the future!
I would NOT recommend this company! Firstly it's been 2 months and I've had no one contact me for my return! I've attempted twice as you say not to keep contacting as it pushes you to the bottom of the list! Second the dress looks nothing like the picture! It's longer and its cut makes it look completely different to what you have advertised! Third the material is completely different! I'm talking a light champagne coloured dress turned up as a metallic brass colour! My order number is #AUS******* if you would like to do the right thing and contact me to organise my full refund!
For reviewers the dress is the Willow wrap dress.
Do NOT buy it!
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!