Wet SealReviews 51

The first order I made they cancelled with one email that went to my spam folder. I tried to re-order and after 4 or 5 attempts to finally pay, I tried to use paypal. My mistake as apparently paypal returns give you store credit not refunds to your card.

My order finally arrived and most of the clothes feel terrible on my body. I knew they'd be cheap, but I didn't think they'd feel this cheap. It's a shame because they're very cute.

I will be attempting to return the clothes. As it is not free returns, I will be paying a significant amount of money to return the poorly made clothes.

I will not be ordering from here again (except to use the store credit I have)

So I ordered some clothes online on 06/05/16, I never got a confirmation email, and I didn't get one until they "shipped" it out. I say "shipped" because my payment didn't go through till 06/07/16 which is fine. I paid for 2 day shipping, and it comes with same day shipping. They didn't create a label until 06/08/16, and it didn't get put out until 06/09/16. They kept it as weekday only shipping so I won't be getting it till 06/13/16. They refused to fix their mistake. Thankfully they refunded my shipping, but I needed the items on 06/11/16 so it's just annoying at this point. Their customer service is lackluster and leaves plenty to be desired. I will NEVER order from them online again, and potentially never shop at their store again. I'm even on the fence on keeping my $90 order.

6/2/16 I found some cute clothes that I wanted to try on but for some reason they keep the fitting room doors locked so I had to wait for an employee to open one but only 2 people were working and they were both at the checkout so I waited and waited and waited and eventually put my clothes on the nearest rack and just walked out the door. The employees just chatted with each other the entire time and never glanced at me or the other person waiting for about 10 minutes until I just left. Good clothes. Awful service.

I was shopping at the Wet Seal in the Holyoke Mall the other day, 5/9/16, and was greated by someone the minute I walked in. Was asking me how my day was, what I was shopping for, and it was really nothing, and let me browse the store. Two people were working, and I would assume the one on the floor was the manager., and an older lady with dark hair was assisting another customer at the register. She came up to me after letting me look around and helped me put together 3 outfits for a trip that I was taking. Highly recommend my friends go there and shop! Will visit this store again, the staff was very friendly, and the store was nice and clean. When I left I asked for the managers name as she was very helpful, even after having to deal with a very RUDE customer, she was more then happy to help me with my outfits!

Do not order online! I ordered a jacket from them and it came very late and was damaged! There was a tear in the jacket and the edges were clearly unfinished! It looks like a 10 year old sewed it as the stitching is horrible! There were loose threads everywhere and even had tape around the button holes. I saw the jacket in store but they didnt have my size so i ordered online and it is not the same quality! I contacted wetseal to return the jacket and customer service was very rude and I have to pay for shipping back aswell! Very disappointing.

I ordered 4 items from wetseal online. I later found out that they charged me for 5 even though I only received 4 items. It took about 3 weeks for delivery even though the website said 7-10 days. The items were just thrown into a box and shipped to me, and only one item was actually packaged in a little plastic bag like how all other stores ship their items. All the clothes I ordered were terrible quality. I bought a cold shoulder top and one of the shoulder holes was larger than the other. I also ordered a pink cardigan, and when I took it out of the box it was knotted and twisted and there was a huge black oil stain on the side of it. The receipt that came with my order was crumbled up and as I read it said that the price for each of my items was $1.00 even though I had paid over $50.00 total. So when I tried to return everything in the store the associate said she could only give me $5.00 because that's what the receipt said which infuriated me because I had paid over $50 for crap clothing and now wetseal wasn't even going to give me my money back. I had to search through my emails to prove that I actually bought my items because the receipt they gave me wasnt acceptable. In the end they only gave me store credit which is worthless to me now since their items are horribly made and cheap. Wetseal is a scam and a horrible store. I'm never shopping there again.

Monday March 21,2016 2

Wetseal associates are SO RUDE! I walked in two hours before closing time & nobody greeted me or told me about the sale. Two minutes later a Caucasian lady & her daughter walks in, gets greeted at the spot. Right after a spanish family walks in right after & the associate walks away. I walked back & forth lost, looking for a top I saw online & nobody stopped to ask if I was doing ok. I held onto all this walking all around the store & nobody asked if I needed a room started. The associate & manager walked passed me multiple times. I had to go set my stuff down (20+ items)on the bench near the fitting room & come back out to look. The associate then asked not me, but a Caucasian girl if she wanted a room started & she had 3 items! I had to go up to her & directly ASK for a room. How very rude. I know they only allow 6 items at a time, I asked the associate who I asked for a room from if I should hang the rest on the door; she said it's ok I can bring it in & she'll come check on me. I thought 'oh how very nice she's letting me bring it all in' she DIDN'T CHECK ON ME ONCE. I'm not even joking, EVRERYTIME I go there I swear they look at me like I'm going to steal. I was trying to put outfits together for my trip to vegas, a little help wouldn't kill ya. How do these people hold their jobs like this? Rude much?! You bet I'm launching a complaint!

Order a jacket online and I can't even find the shipping for it. They said I'd receive an email 2-3 days after its been shipped. I've received nothing and I bought my jacket on the 22nd. It is now the 29th. Still don't see if it was shipped or not. All I can see is order shipped to NFI. I have no clue what that means. I can't even get a hold of a person because they're only open mon-fri 7-5 pst. I'm eastern so I never can catch them. I just sent an email hoping for a response back. I told them that I'm ready to refund my purchase but I already know it'll take a lot of days to get it refunded to my card. This will definitely be the last time I buy anything from wet seal.

I bought this dress from wet seal at the arundel mills location in Baltimore. I came in to return a dress that I never wore. I didn't have time to try it on at the store so I tried it on at home and it was way to short so I went to the store to return the dress with tags attached and my receipt and the lady started smelling my dress that I was trying to return, like first off who smells clothes before you return them and then told me she couldn't return it because the dress smells bad. I was so pissed! Never heard of this in my life.

I'M BEYOND PISSED RIGHT NOW! My items were supposed to come within 5-8 days from my purchase. I was very patient and even accepted the fact that my items would get here by Saturday (12 days after my purchase). I expected them and they did not come, so again I assumed it would be here by Monday and here I am on Tuesday night with nothing from Wet Seal! I will never ever shop with them online again in my life and I advise you all to stick to your Forever 21, H&M and Charlette Russe. I'm SO mad it's not even funny, this is ridiculous, like I said NEVER AGAIN!

I ordered a dress and ankle boots for a special occasion on the 1st, I wasn't expecting them to be here anytime soon, so that's why I ordered them in advance (needed them the 15th). I've ordered from them before and it took a week to get here. Well, it is now the 14th and they still aren't here. I called customer service and they were so unhelpful. I was told since it wasn't going to make it here in time, that I could get a refund so I responded with "so another two weeks until I get that?" Her response was "Yeah, maybe even longer than that." Ha. So helpful. I will never order from here again. Worst experience ever, thanks Wet Seal.

Long story short, they were having a 50 percent off sale, yet when I was putting in my credit card info it would not process me to the actual page to complete my order. I tried different devices, and switched wifi. It would not tell me what I was doing wrong, meanwhile, my items were going out of stock before my eyes. Finally, during my work break, I managed to pick some rebound items(since some went out of stock) and complete my order. Great? Not great. Next day I realize I received an email saying my order was put on hold because I had to verify my credit card address. I call, and they say my order has now been delayed by two days because of them, but I get my credit card company to verify my address. I'm leaving my city in a week, and now my clothes won't be here in time. I ask if they could change my address, they say only if I cancel my order, yet if I do I won't get the 50% off deal. (Mind you it's their fault it's been postponed and my order hasn't been made) I say fine, yet complain, they merely say they take fraudulent orders very seriously, which I understand, yet they were completely unsympathetic that my items had gone out of stock because they postponed everything. So, I postpone my departure by three days. Then I realized that eight days after I initially completed my order, it was still not shipped. Called again, asked status, and they said it will be shipped by that very day or the day after, and that sorry nothing they could do to change the address to my new city and sorry that I was leaving the city. Then mentioning that it will be another week until it gets to my address(where I will no longer be at). Told me to track down FedEX and ask them to switch my address and to pay FedEX to ship it faster if I want to. I wasn't the one who postponed everything they should've shipped my items as soon as I verified I was not a fraudulent user or at least paid for expedited shipping. But in the end, all they care about is that they got their money. Who cares if I actually get my clothes or the deals I was promised? Service was polite in all their denials to help me, but not helpful at all.

I ordered a TON of clothes from them! I like how they have my favorite type of clothing Urban! And they have cute classy stuff but, what really makes it stand out is some of the clothes and jewelry are really unique.