Wet Seal

I ordered a package a week and a half ago and still have never received it. They give you the option to check out as a guest so I chose that instead of going through the hassle of making an account since I rarely shop online, but I never received a tracking order number email and better yet, they took the money out of my account as well so now I lost out on $40 and can't even fight it since I never received a tracking number. I am beyond pissed. I will never buy from wet seal again!

I recently voted on their jack pot deal. Which is something where if you vote on 3 of the outfits that become high sellers you win a gift card if multiple people vote and win then the giftcard (jackpot) is split up among the people who won. 4-5 of the things I voted on were among winners and for some reason they stated that there were no winners so I sent an email inquiring about it in the morning 5 hours later I check again and they gave the prize away to 2 other people and I was not listed although I voted on 4-5 styles that were among the Top sellers. I was ignored and I feel like my prize was just given away. Don't bother with any deals of jack pot voting because its always inaccurate, never honored and if you send an email you will be ignored.

Very unhelpful and rude. Wet Seal could care less about customers, and they have no compassion for customers. I was so stressed when they told me because my items didn't deliver, there was nothing they could do. They told me it wasn't worth it to call their warehouse for my returned items. In short I ended up going to two post offices, making a claim, and the post office was happy to go through packages to find my "undeliverable one". Yet Wet Seal wasn't even willing to call their warehouse. Wet Seal was nice in store, been shopping for over 15 years, but they are non helpful now, and not too friendly or professional. When I call them they act like I'm bothering them. I hope the word gets out about how they really are. Their computer had a glitch and all they said to me was, " nothing we can do if you missed the promotion". Yeah, but don't they work there? I can't with Wet Seal as it has turned into a Dry Animal. I'm done online shopping with them!

So I placed a order on the weekend some how it was made as I won't it at 5-7 busniess day at 6.95 but I selected 2 day service at the 5 dollar rate so I can have it in time for Christmas but some how it got messed up so ok let me call customers service no there not open on the weekend ok I call first thing in the morning on Monday well I get told there nothing they can do it already at the distribution center and I might have push the 5-7 day button so it my fault and merry Christmas and hung up on me. I won't be ordering from them no more beware.

The first order I made they cancelled with one email that went to my spam folder. I tried to re-order and after 4 or 5 attempts to finally pay, I tried to use paypal. My mistake as apparently paypal returns give you store credit not refunds to your card.

My order finally arrived and most of the clothes feel terrible on my body. I knew they'd be cheap, but I didn't think they'd feel this cheap. It's a shame because they're very cute.

I will be attempting to return the clothes. As it is not free returns, I will be paying a significant amount of money to return the poorly made clothes.

I will not be ordering from here again (except to use the store credit I have)

So I ordered some clothes online on 06/05/16, I never got a confirmation email, and I didn't get one until they "shipped" it out. I say "shipped" because my payment didn't go through till 06/07/16 which is fine. I paid for 2 day shipping, and it comes with same day shipping. They didn't create a label until 06/08/16, and it didn't get put out until 06/09/16. They kept it as weekday only shipping so I won't be getting it till 06/13/16. They refused to fix their mistake. Thankfully they refunded my shipping, but I needed the items on 06/11/16 so it's just annoying at this point. Their customer service is lackluster and leaves plenty to be desired. I will NEVER order from them online again, and potentially never shop at their store again. I'm even on the fence on keeping my $90 order.

Order a jacket online and I can't even find the shipping for it. They said I'd receive an email 2-3 days after its been shipped. I've received nothing and I bought my jacket on the 22nd. It is now the 29th. Still don't see if it was shipped or not. All I can see is order shipped to NFI. I have no clue what that means. I can't even get a hold of a person because they're only open mon-fri 7-5 pst. I'm eastern so I never can catch them. I just sent an email hoping for a response back. I told them that I'm ready to refund my purchase but I already know it'll take a lot of days to get it refunded to my card. This will definitely be the last time I buy anything from wet seal.

They were having a sale, it was buy 2 get 3 free, and the sign clearly stated "buy 2 get 3 free ALL CLERANCE ITEMS" which seemed like a really great deal seeing as how I was on a budget. As the woman was ringing up my items, she said that the clothing items with the orange sticker weren't on sale. HOWEVER, there was a whole rack of orange sticker items and it had the sale sign on it. The woman was really rude to me and did not help me at all and I literally spent an hour and a half trying to find cute clothes that were on sale. It was just super messed up and really terrible service. I will not be going back.

6/2/16 I found some cute clothes that I wanted to try on but for some reason they keep the fitting room doors locked so I had to wait for an employee to open one but only 2 people were working and they were both at the checkout so I waited and waited and waited and eventually put my clothes on the nearest rack and just walked out the door. The employees just chatted with each other the entire time and never glanced at me or the other person waiting for about 10 minutes until I just left. Good clothes. Awful service.

I placed an order in the beginning of October and paid extra for two day shipping, my order still has not been shipped! It's been a little over a week, going on week two since I placed that order and customer service is terrible, they'll get to you when they get to you *Rolls eyes* its really disappointing the clothes look cute and affordable and I was willing to get out of my confort zone and try a new store and I thought I was being smart and practical with paying the extra 15$ for shipping because I needed the outfit for a special event I was beyond excited, but it all back fired. Looks like I'm gonna need to spend a little more $ for the event@ a more reliable site- Here's a tip save the money, don't bother with Wet Seal and go to Forever 21 instead (Or any OTHER RELIABLE SITE!); faster mailing, great customer service, better quality clothes. Wish I never took a chance on Wet Seal. Sooooo disappointed:,/

I can find quality items for cheap prices but customer service is terrible. You can't exchange online... so if they dont have the same item in the store, you're screwed. I really liked a bodysuit and bought it online (it ended up being too small)... couldn't find it at the store and i cant do an online exchange SO i paid $6-7 shipped twice because they cant figure out a bettter way to service their customers. ALSO when i went to return this bodysuit for store credit (Freehold, NJ location) so i can re-purchase the one on the line... The girl on the floor asked me if I needed help and I said I had a return and she said okay and walked away. When her manager asked if she could help me because she was busy ringing someone else up, she said "sure but its just a return". I'm sorry I'm not helping meet your sales goal but I deserve just as much service as someone else or I won't come back to spend more money. Simple enough. I wish that was all, but then she interrogated me, "May I asked why you're returning this" with an attitude. I just don't understand this type of customer service. I did nothing to deserve being ignored and given an attitude