I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but only did so once in a blue moon because I always found the quality of their clothes to be complete *** however certain times are acceptable (socks, hair accessories and even some shoes considering they carry some known shoe brands that I am familiar with).
Well my days shopping here are completely over. The shoes not only looked much cheaper and poorly made than they did online but were also about two sizes to large. They were marked an 8 (I am always a true 8) and the shoes were said to be "true to size" on the website (I always make sure to check these things first). I received the shoes and tried them on and they might as well have been a 9.5 or 10.
I am quite familiar with the brand of the shoe because we carried it at the boutique I worked at for many years. I was always an 8 in this brand and never had any issues at all, particularly with sizing. This pair of shoes was obviously defective (maybe why they were on sale I don't know and of course no one over there will admit) and they gave me beyond a difficult time with returning the item. First, they wanted me to pay $12 for shipping to send the product back even though it was THEIR mistake.
I refused and they ended up surprisingly covering the shipping. I went out of my way to package up the shoes and ship them out. This whole process took about a month because of the quality of the customer service/going back and forth in email. Weeks are going by and I am hearing nothing of the return.
Finally I reach out to THEM and they tell me that they will not be refunding after all of this because of the "condition" of the shoe. First of all, had I not reached out they probably never would have gotten back to me based on their reliability through email from the start. They claimed that the soles of the shoes appeared to be slightly worn and that the shoe had a "foreign odor." I am reading their email to me laughing at all the trouble I went through and the nerve that they have to say I wore shoes that I did not. I was honest with them and told them about trying them on around the house and even leaving them outside to get rid of the funky smell I noticed when I unpackaged them.
The shoe was ONLY tried on in my own home as I walked around the house trying to see if I could get away with wearing/keeping them. I could not because they were overly large. When they arrived, they also smelled a little funky but nothing that disgusted me and from prior experience I have experienced this before with Wet Seal and even some other random companies and figured it would be due to packaging, traveling, many things. I wash the clothing and go on with my life.
In this case, I left the shoes outside on a beautiful day for a few hours to air them out and it seemed to help. AGAIN, I am trying to "better" the defective shoes that THEY sold me. I was extremely patient throughout all the waiting despite how annoying it was. It was only 25$ pair of shoes however, it is the principle of it all that truly urks me.
Whoever I was speaking to actually continued to argue with me and ignoring the fact that the shoes were defective. She even eventually got rude because I was not backing down and was so appalled that a huge company would be making such a big deal over refunding at $25 dollar pair of shoes that shouldn't have even be sold in the first place. I will no longer be shopping at Wet Seal and have not heard a decent thing about the company in quite some time. I should have trusted that and not even bothered giving them business but as I said, I had been shopping there once in a while for years and the shoes were a cute bargain.
I will be spreading the word to others although I don't know many people who still shop there. I predict that the company will fall sooner than later.
Product or Service Mentioned: Wet Seal Customer Care.
Reason of review: Damaged or defective.
Preferred solution: Full refund.
I didn't like: Customer service, Defective item, Poor quality, Poor communication and policies, Not being able to reach anyone live to solve a simple issue.

I was at the store, and I assume the cashier thought because I am a teen and with friends that's she doesn't have to treat me like a valuable customer or anything because when I walked up to the counter and was sitting their eating with her coworker and slowly glanced at me and said "oh. Did you want to buy something" and I answered with "yeah" then she looked at her coworker, said "one minute" and finished eating her donut or whatever it was. Then she proceeded to slowly walk over and start helping me. When it came time to pay, she told me to swipe my card and I did but it didn't work at first so she told me to keep swiping until the beep, which wasn't a problem, I understand the system isn't perfect. Then when I went to type in my pin, I typed it in correctly and it didn't go through for some odd reason, so I tried again but this time triple checking I didn't mess up my pin, but it didn't work again. Then the cashier leaned over and said "you must be doing something wrong. Do it again, I'll help this time." So I did everything she told me even though what she told me was exactly what I did before, then when it didn't work she said that I must have forgotten my pin and that if I don't remember it won't be able to get the dress I was buying. So I tried again, and at this point I was about to just give up, my card worked in the previous store so I know it wasn't my fault and she was blaming all the problems on me. So I tried one more time and I said if it didn't work I'm leaving, and so I typed in the exact same pin I typed all 4 other times and did everything the exact same... and it worked. Oh and in the middle of all this she said that she could charge it as credit instead of debit but I told her that my bank account doesn't accept credit the way it is set up because I am under 18, and she was telling me how that's not true and if it was true then why would her system show the option of credit, then when I said I'm not doing credit, she rolled her eyes and said okay whatever. And instead of dropping the problem the cashier then said "well I guess you finally remembered the pin but you obviously don't know how to use that card". I have never been so judged and annoyed and upset from a store experience like I was that day. I can surely say I will never shop at wet seal again and it was an experience that ruined my whole day and embarrassed me by having to put up with such rudeness in public.

Reliable service, cute clothes, and good prices