I have ordered from strawberrynet in the past with no problems. I have ordered from them about 5 times now and had already considered myself a regular customer. I placed a large order recently much larger than my first orders and suddenly I came across problems. I received an email requesting that I send a copy of a letter from within the past 3 months for proof of my identity, if I don't want to then I can cancel the order. I told them that I won't be sending them this as I'm a regular customer and to simply cancel the order. They ignored my request to cancel the order and responded that they will ship the order. I never got an email notification that the order has been shipped but suspiciously they have updated on their site that it's been shipped without letting me know. Seeing other comments it seems this is a scam they pull... Let you order a few times or maybe even on your first time and then suddenly they need proof of identification. Once they've sent the proof of identification letter you're done. You've already paid and they are pulling the scam on you. They will beat around the bush tell you it is your fault that you ordered without a tracking number and that the product is lost. Really such a shame I thought I had finally found my go-to cosmetics site but they accept a large order and then simply don't ship it I guess this is how they make money. Stay far far away. I'm also not sure wether their products are even genuine some appeared old.