Wet Seal

Monday March 21,2016 2

Wetseal associates are SO RUDE! I walked in two hours before closing time & nobody greeted me or told me about the sale. Two minutes later a Caucasian lady & her daughter walks in, gets greeted at the spot. Right after a spanish family walks in right after & the associate walks away. I walked back & forth lost, looking for a top I saw online & nobody stopped to ask if I was doing ok. I held onto all this walking all around the store & nobody asked if I needed a room started. The associate & manager walked passed me multiple times. I had to go set my stuff down (20+ items)on the bench near the fitting room & come back out to look. The associate then asked not me, but a Caucasian girl if she wanted a room started & she had 3 items! I had to go up to her & directly ASK for a room. How very rude. I know they only allow 6 items at a time, I asked the associate who I asked for a room from if I should hang the rest on the door; she said it's ok I can bring it in & she'll come check on me. I thought 'oh how very nice she's letting me bring it all in' she DIDN'T CHECK ON ME ONCE. I'm not even joking, EVRERYTIME I go there I swear they look at me like I'm going to steal. I was trying to put outfits together for my trip to vegas, a little help wouldn't kill ya. How do these people hold their jobs like this? Rude much?! You bet I'm launching a complaint!

I ordered on Cyber Monday. Got a confirmation e-mail of my order, they took the money out of my account 2 days after the order. 5 days after my order: no tracking information. E-mailed them to ask about it and how LONG processing would take, they simply answered "your order is still being processed." YES. I know that, I asked you HOW LONG WOULD IT TAKE? Wait another week, still nothing. I asked AGAIN how long processing would take, they gave me the same ridiculous answer. (Convinced they only answer with bots/automatic responses. They don't use actual people.)

To make things better, that same week I went on their website and they automatically made me reset my password. Once I did that, my order was DELETED from their website. I e-mailed them to ask why they scammed me out of my money and they said "our website is going under construction but your order is still being processed." Almost 2 weeks after I ordered and it's still being processed? Complete B. S.!

Finally, I e-mailed them yesterday (12/10/18) and told them that if I didn't receive my package by this week I wanted a full refund. They gave me the B. S. excuse that they were packed with orders and experiencing delays and that my order was STILL BEING PROCESSED but then they proceeded to FINALLY give me a tracking number? Well, that's the way I found out that they have NO IDEA WHAT THEY'RE DOING. Of course, the day they FINALLY give me my tracking information, my package arrived. Smh. Although I'm happy I actually received what I ordered and nothing was missing, I've never been so disappointed in a website. DO NOT WASTE YOUR TIME. Although I did get all of my items they're COMPLETELY SHADY!

I attached screenshots of my encounters with "customer service."

Long story short, they were having a 50 percent off sale, yet when I was putting in my credit card info it would not process me to the actual page to complete my order. I tried different devices, and switched wifi. It would not tell me what I was doing wrong, meanwhile, my items were going out of stock before my eyes. Finally, during my work break, I managed to pick some rebound items(since some went out of stock) and complete my order. Great? Not great. Next day I realize I received an email saying my order was put on hold because I had to verify my credit card address. I call, and they say my order has now been delayed by two days because of them, but I get my credit card company to verify my address. I'm leaving my city in a week, and now my clothes won't be here in time. I ask if they could change my address, they say only if I cancel my order, yet if I do I won't get the 50% off deal. (Mind you it's their fault it's been postponed and my order hasn't been made) I say fine, yet complain, they merely say they take fraudulent orders very seriously, which I understand, yet they were completely unsympathetic that my items had gone out of stock because they postponed everything. So, I postpone my departure by three days. Then I realized that eight days after I initially completed my order, it was still not shipped. Called again, asked status, and they said it will be shipped by that very day or the day after, and that sorry nothing they could do to change the address to my new city and sorry that I was leaving the city. Then mentioning that it will be another week until it gets to my address(where I will no longer be at). Told me to track down FedEX and ask them to switch my address and to pay FedEX to ship it faster if I want to. I wasn't the one who postponed everything they should've shipped my items as soon as I verified I was not a fraudulent user or at least paid for expedited shipping. But in the end, all they care about is that they got their money. Who cares if I actually get my clothes or the deals I was promised? Service was polite in all their denials to help me, but not helpful at all.