Mina T.

MY Walmart REVIEW FOR MUTUAL WAY in WI.

I go to this Walmart all the time & tonight I just got home from trying to do a return I had ordered online. I asked the lady near the self check out if there was anyone to help me and she told me to go to 3 cause that's where returns are. I get in line & there was a lady ahead of me, the older gal that was at the register was doing a return for an older gentleman who was Hispanic. The worker looked at me as a couple came to stand behind me & she said to me in the most rude annoying way at me, basically $#*!ing at me "this line is for returns only" I looked at her with a smile abd said "I know". She then proceeds to say "and you ALL have returns? This line is for returns only! I'm not checking anyone out" (she said to the couple behind me) so the couple left. Then she goes on & tells this guy "next time you do a return without a recite it won't let you cause your doing one now". The guy obviously didn't understand and just shook his head as he looked down. I could tell right off the bat she was having a bad day & taking it out at customers. The next lady was returning just one item, a mascara & it was open cause I can see the plastic case half off. The lady explained that she didn't notice it was the color blue & wanted black. She chuckled nervously as the worker glared at her. Then another lady walked by infront of the register & asked if she could do a return & the worker looked at her and said in the most $#*!y annoyed way to this poor lady "returns are here". Obviously the lady just smiled and said "ookayy" confused as to WHY she was being yelled at & walked around behind me. My 3 yr old daughter had a mini conversation with the lady behind us & when it was our turn I knew what was up. While doing the lady infront of me; return the worker stood there $#*!ing "im never gana get off this register b4 11" a younger gal that worked there came by & this older gal askedif she was going to switch out with her, the younger gal said no she just had to grab sone bags cause shes out. The younger gak left& cane back to open the register next to her to check peopleout & the older gal started $#*!ing at the younger gal in the next register "i was supposed to learn something new today, but I'm stuck here doing returns cause I'm the ONLY ONE WHO KNOWS HOW TO DO IT! There's only 2 of us who knows how to do returns, me and the csm" the younger gal didn't reply. I gave the worker my 2 items & paper I had printed, she took one look and basically threw my paper back at me and told me she can't do my online return because it HAD to be done at customer service ONLY. I looked at her surprised & said that last time I came they could do it on the register. She told me no she couldn't do it cause she didn't know how which was complete bull $#*!. Why would they not have someone who knew how to do an online return at all working the day after Christmas & I went later to avoid the crowd. It was only 10pm. She refused to do my return and told me no no no. The worker looked at me and told me "you have to go to a different store" I was in shock she literally just told me that I had to go to a different store to do my return. That they didn't have enough staff tonight and the only ones who can and knows how to do a return was her & the csm & that they don't do online returns at night, only in the morning and that I have no choice, but to comeback tomorrow morning to do it. I was so confused so I asked if she can ask the csm if she woukd do it then, the lady didn't even ket me finish my sentence, all she kept saying was no no no. I about had enough & still being polite looked her in the eye and asked "can you ask?" she said no cause the csm was doing something. She made it sound like the csm was doing paperwork or stocking. She got super annoyed and huffed under her breath and with her annoyed body language and facial expression turned away to go find the csm. The lady behind started chatting with me about how bad the workers night must be starting off the way she did with her as well & I told the lady yeah, she was upset b4 even helping me. We both agreed that during this hour and time they should definitely staff themselves accordingly & nit be taking their anger out on customers. I told the lady I work in retail so I know how it can be. The worker came back and said in her annoyed way at me "did you see her shake her head no?"so now I have 2 workers who supposedly are the only ones who knows how to do a return, but refuses to do mine. I asked if she can't do my return if it was possible if I just got other items and exchange it. She agian looked at me all irritated and said no no no that its the same process, my items have to be return and I can't exchange anything cause I have to return it. I didn't understand why cause it's not really being returned, just exchanged, but whatever. The lady behind me told me I should call the other store first so it's not a waste of my time driving there cause I told the worker I'm 3 hours away tomorrow and didn't want to make the drive & she just glared at me and told me to "go to the Walmart there". Ohmyjeez. I left the line, told the lady behind me to have a goid night and stood infront near customer service trying to call the other walmarts and took forever for someone to answer. When they did the lady at the other end didn't sound excited either, but told me yes they are and di do returns all day everyday and hour. 1st off, old lady that works there this is my second rude encounter with you. 2nd, Walmart, do your customers a huge favor and teach your employees to smile, fake it till they make it and never put their frustration at work towards your customers who are the ones helping you stay in business. I work retail, I'm a manager & would NEVER, EVER let my employees treat our customers in that fashion. Customers are not punching bags. Customers need to be treated with respect and a warm welcome, that's how you build a relationship with them to get them coming back. Truth be told about 90% of the people you employ can't help customers with anything. They have no knowledge of the store or product. There's never anyone around to help either, but I shop there cause I'm a Walmart fan, not a fan of the employees. I have occasionally run into a handful of nice one who is knowledgeable from time to time. Just for future reference, take the time to let your employees know how to handle anger. If that was my employee, I'd akready sent her home. You don't stand there and complain about everything to another employee while helping out a customer. That's the #1 rule. Very very distasteful. Walmart, smh at your employees tonight.

Monday March 21,2016 2

Wetseal associates are SO RUDE! I walked in two hours before closing time & nobody greeted me or told me about the sale. Two minutes later a Caucasian lady & her daughter walks in, gets greeted at the spot. Right after a spanish family walks in right after & the associate walks away. I walked back & forth lost, looking for a top I saw online & nobody stopped to ask if I was doing ok. I held onto all this walking all around the store & nobody asked if I needed a room started. The associate & manager walked passed me multiple times. I had to go set my stuff down (20+ items)on the bench near the fitting room & come back out to look. The associate then asked not me, but a Caucasian girl if she wanted a room started & she had 3 items! I had to go up to her & directly ASK for a room. How very rude. I know they only allow 6 items at a time, I asked the associate who I asked for a room from if I should hang the rest on the door; she said it's ok I can bring it in & she'll come check on me. I thought 'oh how very nice she's letting me bring it all in' she DIDN'T CHECK ON ME ONCE. I'm not even joking, EVRERYTIME I go there I swear they look at me like I'm going to steal. I was trying to put outfits together for my trip to vegas, a little help wouldn't kill ya. How do these people hold their jobs like this? Rude much?! You bet I'm launching a complaint!