What a horrible company, I agree with every negative comment in these reviews. I used Buytopia, who keep advertising their deal. I've enjoyed the people who finally did come to my door and that's when you learn that most therapists have left due to lack of payment by We Massage. So if you have two people working over 1,000 vouchers, wonder why you can't book? Please stay away from this company!
I'd give them a zero if I could. TERRIBLE experience. Can't reach a human being. We had 2 no shows with no explanation. Trying to get money back was murder and took 2 months including Groupon's help.
Very disappointed.
I purchased two coupons for We Massage in February, 2017 and have tried numerous times to book an appointment to no avail.
They never ever come through and have just stopped replying to my last 5 emails.
The one time they were able to magically have a masseuse show up, she told me she had another appointment and therefore only had 40 minutes. I wish I was joking, but I'm not.
I am in the health field myself and have very little tolerance for companies that place zero interest in customer satisfaction.
I think the reviews here speak for themselves!
Dear wemassage, if you don't have anyone then don't pretend you are a company. Have you heard anyone trying to book a massage for 4 months and got 6 cancellation emails? Every time I require a refund they just pretend they didn't see the message and never ever reply me. No one answer the their customer service phone. This company is a total BS! What a rip off! They just want your money, after that good luck! It's a scam company, I am surprised it is still running with all the bad reviews and their lies. Stay away! Far far away.
Why do their customer service not respond to phone calls? I am very frustrated and it has been 6 months since I purchased my package and have not had one single massage nor a return phone call. Just want my money back.
Yes, all of these negative reviews are correct! I know hard to believe. I thought i received a great deal of WAGJAG for 6 1 hour massages from We Massage. However, you can never book, it takes, literally, 2 - 3 weeks for them to actually respond to an email (there is no phone to make telephone appointments) then when you actually make the appointment, they cancel it either the day before or the morning of. This is a HUGE scam!
Bought Groupon deal. Tried to book so many times online. No response. Every time received message rebook and then finally it expired. Now I am out of 99
Dollars. Worse Groupon did not
Do anything about it. So I stopped
Even looking at Groupon deals. Because they all are rip off. It does not deserve even 0 stars. Be careful and save your money.
Folks, this is a terrible service and you should complain to Groupon and the Better Business Bureau about this company. I give them ZERO stars. My wife and I had booked massages on line with We Massage, used our Groupon and paid the addition fees. Then we were asked to reschedule less than 24 hours before the scheduled We Massage. This is like a shell game scheme where they wear you out with their online run around till you give up and they keep your money. This is the first time I have been suckered on Groupon. Unbelievable service and I will pursue every possible avenue to get my money back even if it cost me more money. Stay way from this possible unorganized swindle. You can get massage deals just as good, locally.
I have made three attempts to book a massage and each time they cancelled or they didn't even respond. I am very disappointed and would never use them again! Don't bother because they are unprofessional and the waiting time is ridiculous!
I give you 0 stars. I bought a 6-pack Groupon and couldn't even get one appointment scheduled. I emailed back and forth with customer service. Well I kind of emailed back and forth with them as they barely responded and could not help me find a resolution. I wasted my money as I never heard back from them after MULTIPLE repeated attempts to get an appointment. This is singularly the worst customer experience i have ever had. I vow to let every person I know and write every review possible to let as many people know how truly disgusting my experience was. You are thieves and I did not deserve to be robbed. Shame on you.
I'm having the same issue. I purchased a Groupon for 4 massages through them. I actually did receive 1 back in August. The massage was quite good but since I've tried to schedule a 2nd massage and just keep getting emails that they are "working diligently" on it. Oh, please! I've asked for a refund and have threatened to call the Better Business Bureau. I did receive a gift card for $30 from them but I can't use it because they can't schedule a massage.
I purchased a Groupon for this spa but every time my appointment neared, they had to rebook. This happened 4 times before I cut my losses and refused to rebook. Many reviewers have said that they received an amazing massage, but 90% of those who purchased a Groupon for the service have had issues. It's as if they don't want to have clients with Groupons...
There is imminent trouble getting an appointment booked and confirmed. It took several attempts to finally get a booking confirmed, Bianca even helped with the refund of $gift card value. I am ready to give chances if they can really assist. Team you got to put your work together and sort things out yo make customers experience smooth.
Had my frustrations which were dealt easy by Bianca.
Groupon offered was for 6 massages for $99. I have tried to schedule 3 times with lots of flexibility in my personal availability, and they have always not had a therapist available. This company is terrible! Don't throw your money away.
Hi Brian- we value your feedback, and please know the quantity of professionals vary city to city, and because we offer many booking preferences, this can potentially delay an on-site confirmation depending on the choices selected on the booking form... therapist gender, massage type, location, number of therapists required and any upgrade etc., so in a case where a booking may delay, we might need to offer some alternate options to confirm. Please reach us by phone 1.888.670.9995 Mon-Fri from 9AM-6PM EST or by email info@wemassage.ca and we will offer the appropriate assistance to expedite your next confirmation.
Bianca H.
Director
We Massage
Tried booking numerous times... no response... tried e-mailing company... no response... tried calling... got answering machine during typical operating hours... scam alert!
Have since gotten in contact with them via email... they keep on trying to make appointments for me that are not picked up by any of their masseurs... delaying my refund asking me to be patient.
I was excited to find this deal on Groupon. The booking process was nice and easy for me. My therapist had to re-book our initial appointment, but her, along with Bianca, did an excellent job in ensuring I was happy in the end. You don't find that level of customer service easy to come by these days.
I paid them over $250 worth in coupons and I still haven't received a massage as they have cancelled twice only 2 hours before the appointment having booked off work to even GET an appointment. I've been waiting over months for an appointment on the weekend and they keep telling me there is no therapist available and I have to re-request a date. Sometimes as far as months ahead so I can't even refund it back as I've waited over half a year. Save your money and get a real massage that's worth it. The therapists are probably horrible
Hi Livi- I tried reaching you direct, and have yet to receive a response, so will post a public comment in hopes you are able to see this, and please do reach our reservation team for assistance. We have a 100% customer satisfaction guarantee, so in the event you are unsatisfied or a confirmation extends longer than anticipated, we have no problem refunding in full. Please excuse any day of cancellation if there was therapist illness or any urgent matter that held them from seeing an appointment through day of. Our policy is to notify the client promptly, and would ask for a kind understanding given the situation. We have a team of over 600 professionals, so almost everyday a few people call in sick, have an urgent personal matter or car trouble and need to request a reschedule, and this is never in anyones best interest, but we need to be understanding. If we cancel day of, regardless the reason, we are always willing to compensate you for your time, and offer some free service next visit or a gift card, so you are never at a loss. Please email us at your earliest, and we can look into your order, and offer the appropriate assistance. Our team of professionals receive only the best reviews, and we apologize the few made public on this platform are with respect to scheduling delays only. We service all major markets in Canada, as well the United States, so a delay experienced during a short period in one market, will not suggest the same for every city.
Bianca H.
Director
We Massage
This company is such a scam! Their costs and fees are out of control. The groupon is a joke. Once you have the groupon, you may so many fees on top of it that the cost of your massage ends up more than if you just walked into a regular salon. Their customer service is terrible! The massage therapist was late and did a mediocre job even though she was a "certified" massage therapist (people must be able to get certified online it was that bad). I could go on and on... Just don't purchase anything from we massage! You'll regret it!
Thank you for expressing your concern/s, and we value your feedback. If any oversight when buying, and you’re unable to move forward with future service due to cost on redemption being a little more than anticipated, we understand, but the deal is of great value all-in, and our on-site massage (in-home) prices can’t be beat. When buying in the future, please do be aware of the 'Fine Print' details, as the costs associated on redemption can vary company to company, and were outlined on the buy page when purchasing, as well on the voucher print itself. I don't think it's fair to blame a company about cost when this detail is presented to the consumer prior to buying. An apology however, if you experienced any delay with our communications or a late therapist arrival day of, we would ask this to be excused. Our team is wonderful, and the masses rave about our service nation wide, so we would hope such comments do not deter future business. We pride ourselves on the customer experience, and if any part of the booking process or day of massage was not up to standard, we always work to make things right, and can offer appropriate compensation. Since someone specific is in mention it would benefit us if you would be so kind to share this feedback direct via email info@wemassage.ca so we can pinpoint any problems and ensure proper measure is taken so no one has the same type experience. Be in touch with our office at your earliest, and we can assist further. For a list of positive client feedback, please visit our website 'Reviews' page, as this platform is not a fair representation of We Massage as an organization: https://wemassage.ca/reviews/clientreviews
Bianca H.
Director
We Massage
This massage service is so good. They just visit me and take care of my health.
I could enjoy healing massage at home.
Their customized 12 massage services were so great.
I have tried on 5 different times to schedule a massage and each time they cancelled on me. I requested my money back and did not get that either.
This is a horrible groupon!
Overview
WeMassage.ca has a rating of 1.8 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeMassage.ca most frequently mention and customer service. WeMassage.ca ranks 78th among Massage sites.
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- Richmond Hill, Ontario, Canada
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Hello Ash- Our aim is to confirm bookings without delay. In some markets however, due to demand and booking preference, confirmation can sometimes extend longer than anticipated, and for this we are truly apologetic, as it’s not fair to have anyone wait. We are working diligently to increase our team in all markets, for both the on-site professionals, and spa locations to allow more individuals the chance to connect, and eliminate wait times. We constantly have new members being enrolled, so if you experienced a prior delay we would recommend being in touch via email at info@wemassage.ca or phone 1.888.670.9995 so we can assist. We understand the request to rebook can cause a valued customer to be less than pleased with our company, and booking procedure, and this is the last thing we would ever want to happen, as we were founded to provide a relaxing experience all around. We look forward to your contact, and rest assured all customers are treated as equal regardless of special promotion, the only difference is how much you pay for the service, the scheduling is the same for all and everyone is a top priority as we wish to establish a nice relation with new and returning customers.
Bianca H.
Director
We Massage