I originally had a one-hour on-site massage appointment for Tuesday, August 16,2016 at 10am. The massage therapist (Sherrice) called at 10:04am on that Tuesday asking to reschedule due to her having "transportation issues." We rescheduled for today, Thursday, August 18,2016 at 10am. It is now 10:45am and I have neither seen nor heard from Sherrice. I have called and left a voicemail message but I have not received a reply yet. After reading the reviews here and elsewhere, (I wish I had done that BEFORE purchasing my Groupon voucher!) I also called the wemassage.ca number and no one picked up, or has called back. I've emailed, as well, but after reading reviews I'll be surprised if I get a response. I doubt that Groupon will be partnering with this "company" again, but I wouldn't be surprised if WeMassage's intention was to partner just once, simply to get paid by Groupon at least once. Having variations between cities is not an excuse for poor therapist availability, or for poor responsibility and communication from therapists - this is something that should be vetted before agreeing to serve particular cities/areas. Additionally, variations between cities does not excuse the lack of customer service on the part of the "company." I really believe that this is not a legitimate company, and that any positive reviews are fake ones.

UPDATE: This is the email response (in its entirety) I received from WeMassage, after posting my review here (It asks me to retract my "false" review, and offers the same excuses that have been offered to other reviewers.):

"I appreciate you bringing the therapist non-arrival to our immediate attention.

Let me offer assistance right away.

All therapists are to arrive to their scheduled appointments on time, and once your booking reaches the Attend status you can expect them, as per our booking procedure.

If they are even 5 minutes late or any emergency day of, they are to reach the client promptly by phone, and also our therapist emergency line, as well office to notify - this is our policy.

If they have yet to show up, I want to reach out with a sincere apology for any time lost during your day while we reach them to source their status.

It would be appreciated if you will allow us to contact the therapist to make sure they are okay... this is a very rare occurrence.

We apologize for the therapist reach on the Aug 16th where there was vehicle issue. I don't see that the file was updated or there was reach from Sherrice for us to do so, and the company assumed the booking was met, so very sorry we did not know of todays reschedule.

Any reason for cancellation we will make things right, and offer the appropriate compensation.

Please standby for our reply / or will have Sherrice call you right away to advise.

If neither party hears back within the half hour we will have to proceed with a rebook and compensate you accordingly.

We are attempting to touch base with the therapist as we speak, and please let us know if she makes contact with you in the meantime.

**Also, we would ask you to please accept our assistance before posting negative comment and review online to the SiteJabber site, as we work to help and find a resolution to today.

Your review retraction would be appreciated, as some of the things you said are untrue about our organization and is considered defamation of name and our brand.

Please do excuse any negative comment towards We Massage you may have sourced online, as they are not a true representation of our company as a whole.

Any review posted on a negative feedback only platform, is just that, a platform to showcase a less than pleasant experience with a company, so you will not find positive review there, and these make up a fraction of a 1% since we have completed over 20,000 bookings to date, so a few communication delays or confirmations taking longer than anticipated does not suggest this happens for everyone in each of the 150 plus cities we serve, it could depend on the market, demand, our promotions, booking preference selected, and staff availability which differs city to city.

We do appreciate your concern, and if you would be so kind to read our follow up comments this would help shine light on each posting.

If you would like to read some honest feedback left by our past clients, please refer to our website Reviews page here:

https://wemassage.ca/reviews/clientreviews

Or, visit Spa Nation:

https://spanation.ca

We are currently touching base with Sherrice, and will offer you some free credit or free service for your time to compensate do not worry, we are a team that works with one another never against.

Your consideration for our reputation is appreciated.

Please followup, and let us know if able to work with us and remove the review, or we will be following up with that as well shortly, so there are not false statements made public which is currently going to tarnish our name."

**UPDATE, AUG. 22,2016**
WeMassage has since applied a $50 gift "card" to my account, and also helped me schedule an appointment with a different therapist. This therapist (Daryl) tried to reschedule twice with me, and I did accept one rescheduling request. I am happy to report that he showed up on time and performed an hour-long massage.

I have at least 3 more massages left with WeMassage (not counting a fourth one, should I choose to use the $50 gift credit), and will continue updating this review. Hopefully, the experience will continue to improve.

After a bit, I've received my 90min appointment, she was right on time and knows here stuff, Rick W