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Ash p.

Contributor Level

Total Points
83

1 Review by Ash

  • WeMassage.ca

8/10/16

I purchased a Groupon for this spa but every time my appointment neared, they had to rebook. This happened 4 times before I cut my losses and refused to rebook. Many reviewers have said that they received an amazing massage, but 90% of those who purchased a Groupon for the service have had issues. It's as if they don't want to have clients with Groupons...

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Bianca H. – WeMassage.ca Rep

Hello Ash- Our aim is to confirm bookings without delay. In some markets however, due to demand and booking preference, confirmation can sometimes extend longer than anticipated, and for this we are truly apologetic, as it’s not fair to have anyone wait. We are working diligently to increase our team in all markets, for both the on-site professionals, and spa locations to allow more individuals the chance to connect, and eliminate wait times. We constantly have new members being enrolled, so if you experienced a prior delay we would recommend being in touch via email at info@wemassage.ca or phone 1.888.670.9995 so we can assist. We understand the request to rebook can cause a valued customer to be less than pleased with our company, and booking procedure, and this is the last thing we would ever want to happen, as we were founded to provide a relaxing experience all around. We look forward to your contact, and rest assured all customers are treated as equal regardless of special promotion, the only difference is how much you pay for the service, the scheduling is the same for all and everyone is a top priority as we wish to establish a nice relation with new and returning customers.
Bianca H.
Director
We Massage

Ash Has Earned 3 Votes

Ash P.'s review of WeMassage.ca earned 3 Very Helpful votes

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