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I am considering purchasing the Groupon but after reading the significant number of negative feedback about your company, I am wondering if I should reconsider... What guarantee can you offer to ensure I am a satisfied customer amd not a frustrated one like so many seem to be?

asked by Anj D. on 6/19/16

4 Answers

Hello, and thanks for your interest in We Massage! Please don't be hesitant to try us out, we offer many booking preferences on the form, and depending client flexibility this can offer fewer staff the opportunity to connect, and this is reason why some experience a delay in some markets. Demand also plays into this. We are a reputable business serving the nation (in over 150 major markets). This is a negative review type platform, so you won't find our satisfied customers posting here, if you wish to see honest feedback by customers of the past please visit our website review page here: https://wemassage.ca/reviews/clientreviews Any customer that can not be booked in a reasonable amount of time for any reason, rest assured we have a customer satisfaction guarantee, and so do our partners... we will always refund 100% if not satisfied with an order for any reason. We look forward to your booking, and if you have any further questions feel free to contact us direct: info@wemassage.ca
Bianca H.
Director
WE MASSAGE

Helpful (0)

Don't do it! I bought vouchers 2 years ago, have tried numerous times to book, even with the help of Bianca, and asked for a refund numerous times since i have still yet to get service or the refund. BEWARE!

Helpful (0)

No, the form does not offer many booking preferences. You get to pick One date, One time, and then wait up to the day before to see if anyone will come.
Also be aware that there is no tax on massage services in Florida, so what's that charge for?

Helpful (0)

If you are in a situation like mine I got my voucher through Groupon and I had not problems getting my money back when I finally gave up on getting an appointment set up.

Helpful (0)

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