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WeMassage.ca Reviews Summary
WeMassage.ca has a rating of 1.8 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeMassage.ca most frequently mention and customer service. WeMassage.ca ranks 78th among Massage sites.
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This massage service is so good. They just visit me and take care of my health.
I could enjoy healing massage at home.
Their customized 12 massage services were so great.
I give you 0 stars. I bought a 6-pack Groupon and couldn't even get one appointment scheduled. I emailed back and forth with customer service. Well I kind of emailed back and forth with them as they barely responded and could not help me find a resolution. I wasted my money as I never heard back from them after MULTIPLE repeated attempts to get an appointment. This is singularly the worst customer experience i have ever had. I vow to let every person I know and write every review possible to let as many people know how truly disgusting my experience was. You are thieves and I did not deserve to be robbed. Shame on you.
UPDATE - After contacting We Massage and posting this they finally reached out to me and are attempting to honor my original Groupon as it was not my fault that I was unable to redeem it. We will see if this pans out as they are outlining it.
I cannot believe they can even call themselves a business! I got a Groupon as a gift which was for 2 hour massages. I've been trying to book them for over a year and kept my availability VERY open but no one ever got back saying they would come for my massage. Now the Groupon has expired but I'm still trying to get at least 1 massage out of it. Now just today I get an email from them saying they are "partnering" with Massage Club to allow for more staff to service clients. That sounds all well and good but here's the kicker, their massage price is $120 for a 1 hour massage! Well, looks like that $39 will be something that I'm going to get a refund from Groupon for. I'm not ponying up over $80 (not including tip) for 1 massage when I should have gotten 2 over a year ago. This company is a HUGE joke. They should be out of business for ripping people off.
WeMassageCA is garbage... complete fraud and waste of time and money.
I'm filing a complaint with the BBB.
I purchased two coupons for We Massage in February, 2017 and have tried numerous times to book an appointment to no avail.
They never ever come through and have just stopped replying to my last 5 emails.
The one time they were able to magically have a masseuse show up, she told me she had another appointment and therefore only had 40 minutes. I wish I was joking, but I'm not.
I am in the health field myself and have very little tolerance for companies that place zero interest in customer satisfaction.
I think the reviews here speak for themselves!
I'd give them a zero if I could. TERRIBLE experience. Can't reach a human being. We had 2 no shows with no explanation. Trying to get money back was murder and took 2 months including Groupon's help.
Very disappointed.
Bought Groupon deal. Tried to book so many times online. No response. Every time received message rebook and then finally it expired. Now I am out of 99
Dollars. Worse Groupon did not
Do anything about it. So I stopped
Even looking at Groupon deals. Because they all are rip off. It does not deserve even 0 stars. Be careful and save your money.
Same as all here - booked 5 massages and had all 5 postponed then cancelled minutes before the appointment.
I have tried on 5 different times to schedule a massage and each time they cancelled on me. I requested my money back and did not get that either.
This is a horrible groupon!
I'm having the same issue. I purchased a Groupon for 4 massages through them. I actually did receive 1 back in August. The massage was quite good but since I've tried to schedule a 2nd massage and just keep getting emails that they are "working diligently" on it. Oh, please! I've asked for a refund and have threatened to call the Better Business Bureau. I did receive a gift card for $30 from them but I can't use it because they can't schedule a massage.
Dear wemassage, if you don't have anyone then don't pretend you are a company. Have you heard anyone trying to book a massage for 4 months and got 6 cancellation emails? Every time I require a refund they just pretend they didn't see the message and never ever reply me. No one answer the their customer service phone. This company is a total BS! What a rip off! They just want your money, after that good luck! It's a scam company, I am surprised it is still running with all the bad reviews and their lies. Stay away! Far far away.
Im not going to retype the same thing that everyone else has typed, because its the same.
Any groupon or 'deal' they will not honor, well they will, but they will never come and just keep cancelling. Nevermind the extra money you have to pay for the person to come (fees). I can pay a professional escort the same amount of money and i know they will come to the door (jokes aside).
We have a couples massage, yet we still have to pay $60, nevermind part of that $60 is travel fees, meanwhile WE BOTH LIVE IN THE SAME HOUSE... why am i paying twice for that.
Demand your money back, get it from your credit card company... whereever.
Also, ignore the reviews on their actual site, they are filtering out anything less than 5 stars... surprise surprise.
What a disgusting way to run your business.
Also, if you are going to say its because of 'the lack of massuses in your area' THEN DON'T OFFER THE PRODUCT IN OUR AREA.
What a horrible company, I agree with every negative comment in these reviews. I used Buytopia, who keep advertising their deal. I've enjoyed the people who finally did come to my door and that's when you learn that most therapists have left due to lack of payment by We Massage. So if you have two people working over 1,000 vouchers, wonder why you can't book? Please stay away from this company!
Yes, all of these negative reviews are correct! I know hard to believe. I thought i received a great deal of WAGJAG for 6 1 hour massages from We Massage. However, you can never book, it takes, literally, 2 - 3 weeks for them to actually respond to an email (there is no phone to make telephone appointments) then when you actually make the appointment, they cancel it either the day before or the morning of. This is a HUGE scam!
Why do their customer service not respond to phone calls? I am very frustrated and it has been 6 months since I purchased my package and have not had one single massage nor a return phone call. Just want my money back.
I have made three attempts to book a massage and each time they cancelled or they didn't even respond. I am very disappointed and would never use them again! Don't bother because they are unprofessional and the waiting time is ridiculous!
Folks, this is a terrible service and you should complain to Groupon and the Better Business Bureau about this company. I give them ZERO stars. My wife and I had booked massages on line with We Massage, used our Groupon and paid the addition fees. Then we were asked to reschedule less than 24 hours before the scheduled We Massage. This is like a shell game scheme where they wear you out with their online run around till you give up and they keep your money. This is the first time I have been suckered on Groupon. Unbelievable service and I will pursue every possible avenue to get my money back even if it cost me more money. Stay way from this possible unorganized swindle. You can get massage deals just as good, locally.
I waited 14 days from my initial request for a massage appointment. That was bad enough, but then all I got was an email telling me to change my parameters. I changed my parameters from in-home to at spa (to make it easier FOR THEM, not me) but still got no satisfaction whatsoever. Then another BS email telling me 'we're working on it', and STILL no confirmation right up to the day and time I requested.
There is a plethora of massage therapists in my city. There is no excuse for this level of customer satisfaction. I gave them 2 more days to fix the situation, and they wanted 2 more WEEKS. I needed a massage 2 weeks AGO! What a complete waste of time. I'm looking to MINIMIZE my stress, not make it worse.
I then demanded a refund immediately, and instead of just doing that, they wanted 2 more weeks to book an appointment. Really? They think when I'm in pain I have an entire MONTH to wait for them to book an appointment? Absolutely not. This is an incredibly appalling joke.
They actually think I'm stupid enough to allow them to lead me further down their fairy tale garden path? No way. I'm not wasting another minute of my time on this poor excuse for a company. They don't even deserve ONE star, but I had to pick one to post my completely honest, factual review.
I purchased a Groupon for this spa but every time my appointment neared, they had to rebook. This happened 4 times before I cut my losses and refused to rebook. Many reviewers have said that they received an amazing massage, but 90% of those who purchased a Groupon for the service have had issues. It's as if they don't want to have clients with Groupons...
Hello Ash- Our aim is to confirm bookings without delay. In some markets however, due to demand and booking preference, confirmation can sometimes extend longer than anticipated, and for this we are truly apologetic, as it’s not fair to have anyone wait. We are working diligently to increase our team in all markets, for both the on-site professionals, and spa locations to allow more individuals the chance to connect, and eliminate wait times. We constantly have new members being enrolled, so if you experienced a prior delay we would recommend being in touch via email at info@wemassage.ca or phone 1.888.670.9995 so we can assist. We understand the request to rebook can cause a valued customer to be less than pleased with our company, and booking procedure, and this is the last thing we would ever want to happen, as we were founded to provide a relaxing experience all around. We look forward to your contact, and rest assured all customers are treated as equal regardless of special promotion, the only difference is how much you pay for the service, the scheduling is the same for all and everyone is a top priority as we wish to establish a nice relation with new and returning customers.
Bianca H.
Director
We Massage
I'm blown away by this experience! I thought it was going to be a hassle to get a massage judging by some reviews, but these guys are great. I screwed up with my booking and their customer service department was quick to answer, and fix my issue! I'm definitely passing this company along to my friends and family!
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Hi Linda Culpepper- We want to provide you with the best client care, and our guarantee is customer satisfaction or your money back - this is our promise to all valued customers. Would love to assist with your concerns if I may, and a deep apology regarding your experience thus far with the delays. Because we offer many booking preferences on the form, and depending client flexibility this can offer fewer staff the opportunity to connect, and this is reason why some experience a delay. Demand also plays into this. We are a reputable business serving the nation, and a longer than anticipated confirmation does not interpret one as a remark as you've stated in comment, and is a false assumption and we would ask you remove this comment please. I have forwarded you an email in regards to your refund and we will be assisting as needed whether with future service or with your refund request this isn't a problem. Looking forward to your reply.
Bianca Hudson
Director
We Massage