WeMassage.ca reviews

WeMassageCA is garbage... complete fraud and waste of time and money .

I'm filing a complaint with the BBB.

I purchased two coupons for We Massage in February, 2017 and have tried numerous times to book an appointment to no avail.

They never ever come through and have just stopped replying to my last 5 emails.

The one time they were able to magically have a masseuse show up, she told me she had another appointment and therefore only had 40 minutes. I wish I was joking, but I'm not.

I am in the health field myself and have very little tolerance for companies that place zero interest in customer satisfaction.

I think the reviews here speak for themselves!

I'd give them a zero if I could. TERRIBLE experience. Can't reach a human being. We had 2 no shows with no explanation. Trying to get money back was murder and took 2 months including Groupon's help.
Very disappointed.

Bought Groupon deal. Tried to book so many times online. No response. Every time received message rebook and then finally it expired. Now I am out of 99
Dollars. Worse Groupon did not
Do anything about it. So I stopped
Even looking at Groupon deals. Because they all are rip off. It does not deserve even 0 stars. Be careful and save your money.

Same as all here - booked 5 massages and had all 5 postponed then cancelled minutes before the appointment.

I have tried on 5 different times to schedule a massage and each time they cancelled on me. I requested my money back and did not get that either.
This is a horrible groupon!!!

I'm having the same issue. I purchased a Groupon for 4 massages through them. I actually did receive 1 back in August. The massage was quite good but since I've tried to schedule a 2nd massage and just keep getting emails that they are "working diligently" on it. Oh, please!!! I've asked for a refund and have threatened to call the Better Business Bureau. I did receive a gift card for $30 from them but I can't use it because they can't schedule a massage.

Dear wemassage, if you don't have anyone then don't pretend you are a company. Have you heard anyone trying to book a massage for 4 months and got 6 cancellation emails?? Every time I require a refund they just pretend they didn't see the message and never ever reply me. No one answer the their customer service phone.This company is a total BS!! What a rip off! They just want your money, after that good luck! It's a scam company, I am surprised it is still running with all the bad reviews and their lies. Stay away! Far far away.

im not going to retype the same thing that everyone else has typed, because its the same.

any groupon or 'deal' they will not honor, well they will, but they will never come and just keep cancelling. Nevermind the extra money you have to pay for the person to come (fees). I can pay a professional escort the same amount of money and i know they will come to the door (jokes aside).

We have a couples massage, yet we still have to pay $60, nevermind part of that $60 is travel fees, meanwhile WE BOTH LIVE IN THE SAME HOUSE... why am i paying twice for that.

Demand your money back, get it from your credit card company ... whereever.

Also, ignore the reviews on their actual site, they are filtering out anything less than 5 stars... surprise surprise.

What a disgusting way to run your business.

Also, if you are going to say its because of 'the lack of massuses in your area' THEN DON'T OFFER THE PRODUCT IN OUR AREA.

What a horrible company, I agree with every negative comment in these reviews. I used Buytopia, who keep advertising their deal. I've enjoyed the people who finally did come to my door and that's when you learn that most therapists have left due to lack of payment by We Massage. So if you have two people working over 1,000 vouchers, wonder why you can't book? Please stay away from this company!

Yes, all of these negative reviews are correct! I know hard to believe. I thought i received a great deal of WAGJAG for 6 1 hour massages from We Massage. however, you can never book, it takes, literally, 2 - 3 weeks for them to actually respond to an email (there is no phone to make telephone appointments) then when you actually make the appointment, they cancel it either the day before or the morning of. This is a HUGE scam!

why do their customer service not respond to phone calls? I am very frustrated and it has been 6 months since I purchased my package and have not had one single massage nor a return phone call. Just want my money back.

I have made three attempts to book a massage and each time they cancelled or they didn't even respond. I am very disappointed and would never use them again! Don't bother because they are unprofessional and the waiting time is ridiculous!

Folks, this is a terrible service and you should complain to Groupon and the Better Business Bureau about this company. I give them ZERO stars. My wife and I had booked massages on line with We Massage, used our Groupon and paid the addition fees. Then we were asked to reschedule less than 24 hours before the scheduled We Massage. This is like a shell game scheme where they wear you out with their online run around till you give up and they keep your money. This is the first time I have been suckered on Groupon. Unbelievable service and I will pursue every possible avenue to get my money back even if it cost me more money. Stay way from this possible unorganized swindle. You can get massage deals just as good, locally.

I waited 14 days from my initial request for a massage appointment. That was bad enough, but then all I got was an email telling me to change my parameters. I changed my parameters from in-home to at spa (to make it easier FOR THEM, not me) but still got no satisfaction whatsoever. Then another BS email telling me 'we're working on it', and STILL no confirmation right up to the day and time I requested.

There is a plethora of massage therapists in my city. There is no excuse for this level of customer satisfaction. I gave them 2 more days to fix the situation, and they wanted 2 more WEEKS. I needed a massage 2 weeks AGO! What a complete waste of time. I'm looking to MINIMIZE my stress, not make it worse.

I then demanded a refund immediately, and instead of just doing that, they wanted 2 more weeks to book an appointment. Really? They think when I'm in pain I have an entire MONTH to wait for them to book an appointment? Absolutely not. This is an incredibly appalling joke.

They actually think I'm stupid enough to allow them to lead me further down their fairy tale garden path? No way. I'm not wasting another minute of my time on this poor excuse for a company. They don't even deserve ONE star, but I had to pick one to post my completely honest, factual review.

I originally had a one-hour on-site massage appointment for Tuesday, August 16, 2016 at 10am. The massage therapist (Sherrice) called at 10:04am on that Tuesday asking to reschedule due to her having "transportation issues." We rescheduled for today, Thursday, August 18, 2016 at 10am. It is now 10:45am and I have neither seen nor heard from Sherrice. I have called and left a voicemail message but I have not received a reply yet. After reading the reviews here and elsewhere, (I wish I had done that BEFORE purchasing my Groupon voucher!) I also called the wemassage.ca number and no one picked up, or has called back. I've emailed, as well, but after reading reviews I'll be surprised if I get a response. I doubt that Groupon will be partnering with this "company" again, but I wouldn't be surprised if WeMassage's intention was to partner just once, simply to get paid by Groupon at least once. Having variations between cities is not an excuse for poor therapist availability, or for poor responsibility and communication from therapists - this is something that should be vetted before agreeing to serve particular cities/areas. Additionally, variations between cities does not excuse the lack of customer service on the part of the "company." I really believe that this is not a legitimate company, and that any positive reviews are fake ones.

UPDATE: This is the email response (in its entirety) I received from WeMassage, after posting my review here (It asks me to retract my "false" review, and offers the same excuses that have been offered to other reviewers.):

"I appreciate you bringing the therapist non-arrival to our immediate attention.

Let me offer assistance right away.

All therapists are to arrive to their scheduled appointments on time, and once your booking reaches the Attend status you can expect them, as per our booking procedure.

If they are even 5 minutes late or any emergency day of, they are to reach the client promptly by phone, and also our therapist emergency line, as well office to notify - this is our policy.

If they have yet to show up, I want to reach out with a sincere apology for any time lost during your day while we reach them to source their status.

It would be appreciated if you will allow us to contact the therapist to make sure they are okay... this is a very rare occurrence.

We apologize for the therapist reach on the Aug 16th where there was vehicle issue. I don't see that the file was updated or there was reach from Sherrice for us to do so, and the company assumed the booking was met, so very sorry we did not know of todays reschedule.

Any reason for cancellation we will make things right, and offer the appropriate compensation.

Please standby for our reply / or will have Sherrice call you right away to advise.

If neither party hears back within the half hour we will have to proceed with a rebook and compensate you accordingly.

We are attempting to touch base with the therapist as we speak, and please let us know if she makes contact with you in the meantime.

**Also, we would ask you to please accept our assistance before posting negative comment and review online to the SiteJabber site, as we work to help and find a resolution to today.

Your review retraction would be appreciated, as some of the things you said are untrue about our organization and is considered defamation of name and our brand.

Please do excuse any negative comment towards We Massage you may have sourced online, as they are not a true representation of our company as a whole.

Any review posted on a negative feedback only platform, is just that, a platform to showcase a less than pleasant experience with a company, so you will not find positive review there, and these make up a fraction of a 1% since we have completed over 20,000 bookings to date, so a few communication delays or confirmations taking longer than anticipated does not suggest this happens for everyone in each of the 150 plus cities we serve, it could depend on the market, demand, our promotions, booking preference selected, and staff availability which differs city to city.

We do appreciate your concern, and if you would be so kind to read our follow up comments this would help shine light on each posting.

If you would like to read some honest feedback left by our past clients, please refer to our website Reviews page here:

https://wemassage.ca/reviews/clientreviews

Or, visit Spa Nation:

https://spanation.ca

We are currently touching base with Sherrice, and will offer you some free credit or free service for your time to compensate do not worry, we are a team that works with one another never against.

Your consideration for our reputation is appreciated.

Please followup, and let us know if able to work with us and remove the review, or we will be following up with that as well shortly, so there are not false statements made public which is currently going to tarnish our name."

**UPDATE, AUG. 22, 2016**
WeMassage has since applied a $50 gift "card" to my account, and also helped me schedule an appointment with a different therapist. This therapist (Daryl) tried to reschedule twice with me, and I did accept one rescheduling request. I am happy to report that he showed up on time and performed an hour-long massage.

I have at least 3 more massages left with WeMassage (not counting a fourth one, should I choose to use the $50 gift credit), and will continue updating this review. Hopefully, the experience will continue to improve.

I purchased a Groupon for this spa but every time my appointment neared, they had to rebook. This happened 4 times before I cut my losses and refused to rebook. Many reviewers have said that they received an amazing massage, but 90% of those who purchased a Groupon for the service have had issues. It's as if they don't want to have clients with Groupons...

I'm blown away by this experience!!! I thought it was going to be a hassle to get a massage judging by some reviews, but these guys are great. I screwed up with my booking and their customer service department was quick to answer, and fix my issue! I'm definitely passing this company along to my friends and family!!

I was excited to find this deal on Groupon. The booking process was nice and easy for me. My therapist had to re-book our initial appointment, but her, along with Bianca, did an excellent job in ensuring I was happy in the end. You don't find that level of customer service easy to come by these days.

I purchased a Groupon offer for an in-home massage with this company because I was in severe pain and needed help quickly. It was only after the purchase that I found out they had no openings for over a week in the future, so I made an appointment at the first available opening.

Over the next 1-1/2 weeks, I received a few emails from them telling me that they had not been able to find a therapist and would I please choose another date yet ANOTHER 1-2 WEEKS in the future!

I emailed them and called and left voice messages without any response, except to get more fo these emails asking me to schedule further out. So I emailed and left more voice messages - and received NOT ONE reply from them, until the eventual day of my supposed appointment when they sent me another blasted automated email to reschedule.

As a last resort, I finally sent an email to them threatening to seek legal action for false advertising and fraudulent practices. THAT got an almost instant response! (of course).

As soon as I sent that email to them, I found the phone number for Groupon and told them my problem. They were wonderful! They refunded my money (even though it was way past the 3 days they normally allow), and said they would be looking into this complaint. While on the phone with Groupon, I received a response to my threatening email to wemassage.ca. The ONLY thing they were interested in, of course, was their reputation and 'hoped' I would not cause them any problems. Ummm, too late.

So, if you have the chance to use wemassage.ca to book a massage - don't. Make an appointment with your local massage therapist instead, especially if you are in pain. This is a company I would not ever recommend, for any reason.

I got my wife a Groupon for WeMassage.ca for Christmas. After several failed attempts to set up an appointment we just decided to ask for our money back. To Groupon's credit it only took one five minute call to get it taken care of.

After reading a few other reviews I am glad my wife wasn't able to use the voucher I got her. Based what I have read the Massage's add on charges are more than getting a massage at a spa. That definitely makes paying for a voucher through Groupon not a very good deal.

I would add it is exceptionally unreasonably difficult to get any form of human customer service from WeMassage.ca. My wife tried several time to get in touch with someone at WeMassage.ca to help her but in the end she was left frustrated and angry.

There is imminent trouble getting an appointment booked and confirmed. It took several attempts to finally get a booking confirmed, Bianca even helped with the refund of $gift card value. I am ready to give chances if they can really assist. Team you got to put your work together and sort things out yo make customers experience smooth.
Had my frustrations which were dealt easy by Bianca.

First therapist didn't show. I booked a second time and Lisa, a therapist from Laguna, was on time gave a very good massage. I would definitely request her again.